Wireless

Wireless

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Accepted Solution

Automatic payment draft

Why/ how is it ok that AT&T will not accept my check (shows bank routing code and account number) but instead requires my debit card (giving their system access to the chip and security code) in order to qualify for a monthly auto draft?

Questions

21

6

0

att wifi passpoint on iphone and not at&t customer

I have an Iphone SE that has at&t wifi passpoint in my managed wifi networks. I contacted my carrier and apple about this and never got an answer. I am not nor have ever been an AT&T customer so how is this on my phone and why cant I remove it?

Questions

19

2

0

Accepted Solution

Update

Samsung s21ultra will not update from Android 13 to 15, tried everything

Questions

19

3

0

Accepted Solution

Iphone 15 pro max screen issues

This phone is the worst. Anyone else having issues doing everything on the Iphone15 pro max? The touch screen is terrible. I've updated software, turned on and off, did all the tricks. My options are to return and pay the restocking fee or live with this crappy new phone.

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10

4

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WiFi connection problem

I can't turn on wifi on my RAV4 2020. It says "Network connection currently unavailable" two months I try to connect no luck. I pay subscription.

Questions

2.7K

16

International Travel Add On

Daughter will be in Europe on a school trip. I want her to be able to purchase the International Travel Add On when she arrives. Instructions say: "Buy the add-on by replying to the text you get from us when you reach your destination." Are there any other steps like passwords or logging into an acc

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16

4

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No internet

Connected to to hotspot from multiple devices- looks like it should be working but we cannover access any site. Confirmed that we are getting IP address from the device. I can connect to the management page of the device. I have factory reset - and have joined via WPS and password. Still not inter

Questions

10

1

0

Accepted Solution

Official Solution

locked out of phone

I'm on deployment, on a ship and I'm locked out of my phone

Questions

91

8

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Accepted Solution

charged for roaming when cellular data was off

Hi! I recently returned from an international trip. As I always do, I turned off my cellular data as soon as I landed, and used only Wifi for calling and data. Yet when I received my bill, I found several calls were billed as "roaming" when this seems like it should have been impossible without cell

Questions

47

16

Denied return labels within 14 days and lied to

<span;>Hello, <span;>On March 16, we were just supposed to have our internet upgraded to fiber for free, but an AT&T in-home expert came to our home before the technician and scammed us. He said we would get cheaper wireless cell phone service if we switched from T-Mobile, that our b

Questions

9

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0

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(23)
Denied return labels within 14 days and lied to

<span;>Hello, <span;>On March 16, we were just supposed to have our internet upgraded to fiber for free, but an AT&T in-home expert came to our home before the technician and scammed us. He said we would get cheaper wireless cell phone service if we switched from T-Mobile, that our b

Questions

9

0

0

Mark the spot. App

Would be greatly appreciated if AT&T brought it back.

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7

0

0

Samsung s23 issue

My s23 phone plays AT&T firefly ringtone intermittently at maximum volume for no apparent reason.  I cannot adjust volume but can change to silent.  

Questions

12

0

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38809090 charge Prepaid phone without calls or messages

I get "LOTS" of bogus text msg charges every week from the 38809090 number. I do not make or receive calls when the charges occur.  ATT needs to fix this.  THis is on a Prepaid phone and it is draining my minutes dry.  

Questions

11

0

0

Static Public IP SIM needed

I have a device that requires a public IP for remote management/access. Can someone from ATT please help me to get a SIM that has a public IP. I do have a business.

Questions

7

0

0

ATT Passpoint - connected without internet

My spouse and I both have android phones. We both connect to the same attwifi passpoint. Her connection says connected and she is able to use the internet. However, my connection says "connected without internet" and I am unable to go online. I have reset my phone multiple times with the same outc

Questions

11

0

0

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(43)

Accepted Solution

Official Solution

Billing

Wanting to make payment arrangements to get my service turn back on

Questions

227

2

0

Accepted Solution

Official Solution

GETTING DIVORCED AND NEED TO SEPARATE THE PHONES

My wife owns the ATT account and we are divorcing. What options do I have?

Questions

121

3

0

Accepted Solution

Official Solution

Closed

is there someone I can submit a complaint to? Will it matter?

I purchased a brand new iphone through ATT. Discovered the cable port has never worked (usually use wireless charging, needed to use a cable on a trip). Despite having insurance and AppleCare, I have to pay $150 to get a "new" phone, which arrived today and is actually a rebuilt phone instead of new

Questions

118

9

0

Accepted Solution

Official Solution

Device Unlock Request for a new fully paid off phone that has never been on the AT&T network.

I recently won a competition AT&T was hosting, and the prize included a new Galaxy S24U. The phone arrived but since this was never activated on the AT&T network the IMEI is not showing up as an AT*T phone when submitting a device unlock request. I have called customer service and went to my

Questions

102

2

0

Accepted Solution

Official Solution

New customer

Unlimited plans. I'm currently a boost customer

Questions

93

3

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