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What possible causes are there for an instability in connection from the gateway to a hardwired computer?

I WFH and take calls through my work computer and also use VPN's. A month ago, after experiencing many troubles with connectivity taking calls, 2 settings were changed that I needed to improve my ability to do my job. The SIP ALG was disabled and port 5060 unblocked. This has worked perfectly for a

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utility pole install incomplete

We had a new wood pole installed for a new streetlight and most of the old pole is propped up on a peg leg standing on a board in the dirt and bolted to the new pole, waiting for ATT to come and move the big gray switch box over to the new pole. A month waiting, so far. It looks pretty crappy and ha

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Use own router

Can I buy my own internet router and use Att internet? I have so many problems with my internet being slow or not working. Yes I do have a lot of device connect but I need them. I have researched better routers for better internet connection and you can add more device on it. 

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I think my router had been hacked. What do I do?

I've noticed strange things ther past few days. My computer screen comes on several times during the night, I watched as pages loaded, and my smart tv's volume turned up to max multiple times, but only on one evening.   I suspect someone had hacked my router, but, don't know thre first th

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Fiber cavailability

When will full fiber (internet 300) be available in zip 44040 ?

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Visa $250 gift card - Run around - Bait and exclude!!

I am curious if anyone signed up for AT&T Fiber before the new year (Oct - Dec 2023)? I switched from my previous internet provider who I had been with for 7 years. The previous provider was reliable, consistent and transparent in their billing and service processes. AT&T sent out a couple o

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Geolocation issue

I recently got AT&T Internet Air. The service has been just as good, if not better, than either of the 2 cable broadband companies that service my neighborhood and bundling it with my existing cell service made it cheaper than the other options.The issue I am running into is with the geolocation

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Internet suspended

I had a previous past due balance and paid the full balance off with a credit card yet my account is still suspended.

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internet 24

what is the difference between internet 24 and internet 300 ?

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Requesting explanation for apparent WiFi switch at time of connection

Greetings. As I am configuring my wifi (WhistleBlowerMold (kettle whistle, that is)), I notice that the network named tbd----- is being identified as secured and then abandoned.  I do not have the credential for that network.  It is supposed to be Vivint panel's internal network (Vivint t

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(17)
Customer installed fire rated board

I received a call from my Credit Union customer. Their building is getting switched over to fiber optic equipment. The AT&T technician notified her that she will need a 4'x4' fire rated plywood mounted to the wall so they can mount the new fiber optic equipment to it.  So, all I have to do

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Port Forwarding Issues

Port forwarding does not work. I have done all the necessary steps in the Firewall -> NAT/Gaming tab on the router and followed every tutorial I could find on AT&T's website but when I go to check if the the port is open externally it isn't. When I had spectrum this was such an easy feature,

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Keep getting redirects to a registration page while browsing internet

Keep getting redirects to a registration page while browsing internet

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Can wirelessly send to printer, but cannot scan back to computer

Since I changed from ATT DSL to ATT Air, I can no longer scan from my multi-function printer to the computer. It cannot find a computer. However I have no issues wirelessly printing from the computer to the printer.  No issues scanning before I upgraded. I've tried looking at firewall setting

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Active Armor turns off 'on its own'.

AT&T recommends that we turn on Active Armor. But, it turns off 'randomly'.  I checked my SHM this morning, and found Active Armor OFF.  When it had been ON the last time I had checked. Calling customer support to find out why gave me a lame assurance that its turning off is not a cau

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Extenders not showing even after forgetting and reconnecting

Following up on https://forums.att.com/conversations/att-fiber-equipment/fiber-with-home-extenders-extender-not-showing-but-working/6282d87412d20e6978ec4351?page=2 pretty frustrated with the smart home manager

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No internet 75024

Internet has been down since yesterday afternoon in plano. What's the status?

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Horrible customer service

I contacted Directv re their internet tv was told they use Att for internet. I had Att internet installed on January 23. I then contacted Directv re their equipment delivery as it was to be here prior to internet being installed. Directv customer service was horrible . I cancelled the service for b

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Return of Gateway

I’m a current customer. I had to have my gateway replaced several months ago. I just realized that I forgot to return the old equipment. If I return it now, can I get the credit for the non return fee on my account?

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Is this a scam number 888 454 9594

I needed to call ATT Internet customer service, so I googled "att internet" and this number came up right at the top. I called the number, and the guy asked me for my 4-digit passcode, I said I didn't have a passcode. Then the guy asked me for the last 4 digits of my social security. I got suspiciou

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Here we go again How to enable/disable IP Passthrough on BGW320-500

Hi- I read all the posts and am very network literate. I am referring to this post How to enable IP Passthrough on ATT BGW320-505 - Devon Stephens You do this and then how do you access the AT&T BGW UI- what IP? I want to use the BGW as a pure modem and kill all the wifi.    Also wh

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