AT&T PREPAID
Learn how to manage your AT&T PREPAID account, sign up for AutoPay, reset your password & more!
Wireless Account & Billing
Features & Services
Phones & Devices
AT&T PREPAID
Let us help protect you from unwanted calls, text messages and spam.
Learn how to manage your AT&T PREPAID account, sign up for AutoPay, reset your password & more!
Get the new Samsung Galaxy S24 on the nation's largest & most reliable network!
as of 10am this morning, iPhone 15 no longer receiving 2FA texts. have reset network settings and texted 'help' and 'on' to desired numbers, but no response.
Questions
•
Phones & Devices
4
1
0
Accepted Solution
Hi! I recently returned from an international trip. As I always do, I turned off my cellular data as soon as I landed, and used only Wifi for calling and data. Yet when I received my bill, I found several calls were billed as "roaming" when this seems like it should have been impossible without cell
Questions
•
Wireless Account & Billing
47
14
October 2023 ATT Sale: Get $1000 off a complete, undamaged 12 Pro Max when you upgrade to a 15 Pro MaxI upgraded two 12 Pro Max (I paid off the previous installments of the 2 12Pro Max and paid the taxes on the two new phones 15 Pro Max. ) to the 15 Pro Max. One of the 15 Pro Max was suspended in ea
Questions
•
Phones & Devices
16
4
0
Accepted Solution
Samsung s21ultra will not update from Android 13 to 15, tried everything
Questions
•
Phones & Devices
16
2
0
Accepted Solution
Closed
Hello my name is Stephanie, I keep getting a error message of OP07Wos turn on wi-fi calling on my phone. I am with Pure Talk and I'm using a BLU G 91s phone. I'm also using Android 11. I have called both places and no one know how to turn this off or even had this issue. I have confirmed with both c
Questions
•
Phones & Devices
11
1
0
"But don't worry! You can submit a new unlock request when your 14-day return policy period ends." This has been more than 14 days but no luck. How can i proceed? Thank you
Questions
•
Phones & Devices
21
8
0
Accepted Solution
Why/ how is it ok that AT&T will not accept my check (shows bank routing code and account number) but instead requires my debit card (giving their system access to the chip and security code) in order to qualify for a monthly auto draft?
Questions
•
Wireless Account & Billing
21
5
0
I was a prepaid customer of yours for years, but ordered new phones from Verizon yesterday. Tired of your rudeness. I had autopay for years and every month you would send messages saying " your plan will renew in 10 day's and you will save money, if you have money in your account. HOW RUDE!!!! I com
Questions
•
AT&T PREPAID
38
5
0
Accepted Solution
Official Solution
I will be traveling to the USA, does AT&T provide short term prepaid esims for tourists?
Questions
•
AT&T PREPAID
2.7K
5
0
Accepted Solution
I submitted a request to unlock my phone with my phone number and IMEI It got denied saying that I need at least 6 months of service but I have been paying my prepaid monthly plan since 2022 i don’t know what to do
Questions
•
AT&T PREPAID
24
4
My s23 phone plays AT&T firefly ringtone intermittently at maximum volume for no apparent reason. I cannot adjust volume but can change to silent.
Questions
•
Phones & Devices
11
0
0
Connected to to hotspot from multiple devices- looks like it should be working but we cannover access any site. Confirmed that we are getting IP address from the device. I can connect to the management page of the device. I have factory reset - and have joined via WPS and password. Still not inter
Questions
•
AT&T PREPAID
7
0
0
I get "LOTS" of bogus text msg charges every week from the 38809090 number. I do not make or receive calls when the charges occur. ATT needs to fix this. THis is on a Prepaid phone and it is draining my minutes dry.
Questions
•
AT&T PREPAID
10
0
0
I have a device that requires a public IP for remote management/access. Can someone from ATT please help me to get a SIM that has a public IP. I do have a business.
Questions
•
Features & Services
7
0
0
Here it is March 29, 2024. I have been having this problem since the first of the year. I have read numerous posts/forums about this same issue, none having any solution. Probably wishful thinking, but has anything new come up to help remedy this problem? I have never had an issue
Questions
•
AT&T PREPAID
9
0
0
Daughter will be in Europe on a school trip. I want her to be able to purchase the International Travel Add On when she arrives. Instructions say: "Buy the add-on by replying to the text you get from us when you reach your destination." Are there any other steps like passwords or logging into an acc
Questions
•
AT&T PREPAID
12
0
0
Accepted Solution
Official Solution
Wanting to make payment arrangements to get my service turn back on
Questions
•
Wireless Account & Billing
215
2
0
Accepted Solution
Official Solution
My wife owns the ATT account and we are divorcing. What options do I have?
Questions
•
Wireless Account & Billing
121
3
0
Accepted Solution
Official Solution
Closed
I purchased a brand new iphone through ATT. Discovered the cable port has never worked (usually use wireless charging, needed to use a cable on a trip). Despite having insurance and AppleCare, I have to pay $150 to get a "new" phone, which arrived today and is actually a rebuilt phone instead of new
Questions
•
Phones & Devices
111
9
0
Accepted Solution
Official Solution
I recently won a competition AT&T was hosting, and the prize included a new Galaxy S24U. The phone arrived but since this was never activated on the AT&T network the IMEI is not showing up as an AT*T phone when submitting a device unlock request. I have called customer service and went to my
Questions
•
Phones & Devices
102
2
0
Accepted Solution
I have an ASUS Zenfone 9 model ASUS_AI2202. It's been working fine on AT&T since the summer.Recently, possibly just after I upgraded to Android 14, the phone started crashing.It only crashes when the SIM card is inserted.Not a boot loop, but less than a minute after booting or inserting the SIM
Questions
•
Phones & Devices
100
14
0
If you're shopping for some a birthday, anniversary, graduation or any special occasion, AT&T has the great savings on the latest smartphones, tablets, smartwatches and more.
Get the new Samsung Galaxy S24, S24+ or S24 Ultra on the nation's largest & most reliable network!
Have you ordered a new device or traded in an existing device? Have you scheduled an installation appointment?
We can help you fine the status of that order, that appointment and more.
Are you getting a CARE CODE 203.2 error message, asking you to Reset Your Password? Do you need help signing into your email or creating a secure mail key?
We have all you need to ensure your service is not interrupted.
Fraudsters can try to take advantage of you by phone, email, text or social media. Please remember that AT&T will never ask you to send us your personal or account information via email or text message.
Stay connected with friends and family with the data you need to surf, play, and stream your favorite entertainment, plus unlimited talk and text.
AT&T PREPAID offers pay as you go plans at a price you'll love – all with unlimited talk & text plus text to over 100 countries.
We have the answers to most of your frequently asked questions.
Shop the way you want
Free shipping & returns
Shop online with free shipping and returns.
Same-day pickup
Order online and pick up in-store or curbside today. Subject to availability.
Same-day delivery
Get same-day delivery with optional expert setup. Subject to availability. Select areas only.
Live shopping assistance
Get help picking out the perfect device and plan with a live virtual expert.