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(221903)
Unable to receive verification texts, 2FA

as of 10am this morning, iPhone 15 no longer receiving 2FA texts. have reset network settings and texted 'help' and 'on' to desired numbers, but no response.

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charged for roaming when cellular data was off

Hi! I recently returned from an international trip. As I always do, I turned off my cellular data as soon as I landed, and used only Wifi for calling and data. Yet when I received my bill, I found several calls were billed as "roaming" when this seems like it should have been impossible without cell

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47

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Billing errors, phone suspended, identity theft, help!

October 2023 ATT Sale: Get $1000 off a complete, undamaged 12 Pro Max when you upgrade to a 15 Pro MaxI upgraded two 12 Pro Max (I paid off the previous installments of the 2 12Pro Max and paid the taxes on the two new phones 15 Pro Max. ) to the 15 Pro Max. One of the 15 Pro Max was suspended in ea

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16

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Update

Samsung s21ultra will not update from Android 13 to 15, tried everything

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16

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Closed

OP07Wos Turn on Wi-Fi calling error

Hello my name is Stephanie, I keep getting a error message of OP07Wos turn on wi-fi calling on my phone. I am with Pure Talk and I'm using a BLU G 91s phone. I'm also using Android 11. I have called both places and no one know how to turn this off or even had this issue. I have confirmed with both c

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We can't unlock your device right now. Looks like you recently got a 2-year upgrade for

"But don't worry! You can submit a new unlock request when your 14-day return policy period ends." This has been more than 14 days but no luck. How can i proceed? Thank you

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21

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Automatic payment draft

Why/ how is it ok that AT&T will not accept my check (shows bank routing code and account number) but instead requires my debit card (giving their system access to the chip and security code) in order to qualify for a monthly auto draft?

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21

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Your rudeness

I was a prepaid customer of yours for years, but ordered new phones from Verizon yesterday. Tired of your rudeness. I had autopay for years and every month you would send messages saying " your plan will renew in 10 day's and you will save money, if you have money in your account. HOW RUDE!!!! I com

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38

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Official Solution

tourist esim for USA

I will be traveling to the USA, does AT&T provide short term prepaid esims for tourists?

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Prepaid device unlock

I submitted a request to unlock my phone with my phone number and IMEI It got denied saying that I need at least 6 months of service  but I have been paying my prepaid monthly plan since 2022  i don’t know what to do

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(24)
Samsung s23 issue

My s23 phone plays AT&T firefly ringtone intermittently at maximum volume for no apparent reason.  I cannot adjust volume but can change to silent.  

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No internet

Connected to to hotspot from multiple devices- looks like it should be working but we cannover access any site. Confirmed that we are getting IP address from the device. I can connect to the management page of the device. I have factory reset - and have joined via WPS and password. Still not inter

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7

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38809090 charge Prepaid phone without calls or messages

I get "LOTS" of bogus text msg charges every week from the 38809090 number. I do not make or receive calls when the charges occur.  ATT needs to fix this.  THis is on a Prepaid phone and it is draining my minutes dry.  

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10

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Static Public IP SIM needed

I have a device that requires a public IP for remote management/access. Can someone from ATT please help me to get a SIM that has a public IP. I do have a business.

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7

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SMS/MMS over wifi calling not sending or receiving messages

Here it is March 29, 2024. I have been having this problem since the first of the year.  I have read numerous posts/forums about this same issue, none having any solution.  Probably wishful thinking, but has anything new come up to help remedy this problem?  I have never had an issue

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9

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International Travel Add On

Daughter will be in Europe on a school trip. I want her to be able to purchase the International Travel Add On when she arrives. Instructions say: "Buy the add-on by replying to the text you get from us when you reach your destination." Are there any other steps like passwords or logging into an acc

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Trending Accepted Solutions

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Official Solution

Billing

Wanting to make payment arrangements to get my service turn back on

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215

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Official Solution

GETTING DIVORCED AND NEED TO SEPARATE THE PHONES

My wife owns the ATT account and we are divorcing. What options do I have?

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121

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is there someone I can submit a complaint to? Will it matter?

I purchased a brand new iphone through ATT. Discovered the cable port has never worked (usually use wireless charging, needed to use a cable on a trip). Despite having insurance and AppleCare, I have to pay $150 to get a "new" phone, which arrived today and is actually a rebuilt phone instead of new

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Official Solution

Device Unlock Request for a new fully paid off phone that has never been on the AT&T network.

I recently won a competition AT&T was hosting, and the prize included a new Galaxy S24U. The phone arrived but since this was never activated on the AT&T network the IMEI is not showing up as an AT*T phone when submitting a device unlock request. I have called customer service and went to my

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102

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ASUS Zenfone 9 (ASUS_AI2202) crashes as long as SIM card is inserted.

I have an ASUS Zenfone 9 model ASUS_AI2202. It's been working fine on AT&T since the summer.Recently, possibly just after I upgraded to Android 14, the phone started crashing.It only crashes when the SIM card is inserted.Not a boot loop, but less than a minute after booting or inserting the SIM

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