Wireless

In October 2023 I agreed to a promotion to trade in two eligible devices from T-Mobile into AT&T for two free iPhone 15 Pros. I shipped the phones in according to the promotion with the pre-paid shipping label and waited the three billing cycles to receive my credit. After not receiving this cre

@ATTHelp Hello, I’d like to submit a request for iPad carrier visibility. Could you please DM me?

I recently upgraded a phone in my account at the local AT&T store. I stated that I did not want the AT&T Next Up (SM) option because in a previous upgrade experience (in store as well), it was automatically added without my consent. This time, I made it very, VERY clear that I did not care f

Hi I went to an att store today and didn’t get an account number for my new service

i have an 11pro paid off that's should be unlocked but it says its still on a account(has to be mine) and has to be removed before unlock. Problem is I have 3 other active lines and those 3 phones are only ones I can see, I don't know how to get to this old phone on my account to remove it.

my phone turned off and will not turn back on. Battery was not low, charged works and bill was paid and spouse has a working phone.

I called an ATT representative (Brooke in Ocean Springs) to switch my mom from T-mobile on to my plan on December 21, 2023. I took very careful notes about all details. I do have the time of the call and her number to help trace what happened if need be.. It turns out that most things promised were

We purchased a iPhone 11 in November but decided to go with the iPhone 12 mini instead. We spoke to a customer service rep who said to use to use the return label and said we could use USPS to ship.  We had our mailman scan the box but we were told we didn't need a tracking number.  Now i

I am travelling overseas for an extended period, and my AT&T prepaid SIM has become deactivated as my autopay has apparently failed (I didn't receive any email notification about it). I am absolutely desperate to get my number back; it is my contact number for friends and family, and it is link

My wife and I live in Qatar. We have been using the INTERNATIONAL Day Pass since we arrived almost 10 months ago. Last week (10 Apr) we were no longer able to make any INTERNATIONAL CALLS outgoing to any number (including 1-800 #'s). We can send and receive text messages normally. We can receive INC

@ATTHelp Hello, I’d like to submit a request for iPad carrier visibility. Could you please DM me?

i have an 11pro paid off that's should be unlocked but it says its still on a account(has to be mine) and has to be removed before unlock. Problem is I have 3 other active lines and those 3 phones are only ones I can see, I don't know how to get to this old phone on my account to remove it.

When I picked up my phone upgrade from my local store, (which messed it up the first time, but that’s a whole different debacle) they gave me my shipping box and my shipping label then told me verbatim “Just tape the label to the box and drop it off in the USPS package drop off.” So I did exactly th

Hi, I am a former at&t customer and got alert from Captital Ones  regarding recent att data breach. They said my information found on darkweb by att data breach. But, I didn't receive emails/letter from AT&T is there another way to check the information on official website?

Should I put my DL number into activearmor?

Our Business phone numbers have a CNAM which shows up on landlines but not AT&T wireless. Some of our numbers show up with "Los Angeles, CA" and some show up as "Spam risk". How can I fix this to show our CNAM? 

My ATT bill is due in a few days. Is that bill for the next month of service or the past month of service? I changed providers and am trying to find out if I am obligated to pay this bill or not.

My pixel pro 8 is having issues randomly disconnecting (no sim error) and I am told that this update will fix it.

Is there a way to pay just towards your phone cost, and not phone usage.

I placed an order yesterday for a device upgrade ( I'm eligible) and placed an order for store pickup. I went to the store to collect the phone, the store agent ran a fraud check with another online agent, who asked me some questions on phone. It wasn't audible at all, still I answered the questions

Account was closed due to unrelated illness that happened to me, just got back on my feet trying to figure out how to reinstate a closed account. Can anyone help me with this, not much information online.