Wireless Account

Wireless Account

Learn how to best manage your wireless service and account.

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Where is my rewards cards?

I was suppose to receive two $300 rewards card for getting direct tv and att back and haven’t yet. I never received a confermation or nothing? Was I lied to?

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How to return your trade-in to AT&T - Information and Help from the AT&T Community

Learn what you'll need to do to send your trade-in Returning your device just got a bit easier. Once you move your data from your old phone to your new one, you will use the box your new device came in to ship the trade-in. You'll pack it up, tape the box closed (included), and place the shippin

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App

I am looking for an email my text app that is compatible with AT&T, I have downloaded several and I only get the texts from them that get sent to my email

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IMO setup

I have just switch over to ATT wireless service. I am trying to get my IMO discount on my account.  I have all of my information, I have already registered, but I keep receiving this information?  I don't know what I am doing wrong.  Can you please advise and help me. Your informa

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Trying to port my phone number out of an AT&T business account to another carrier

I have been trying for months to port out my phone number from an AT&T business account to another carrier (Spectrum). I made many attempts to obtain a pin# from AT&T and give it to spectrum, and every time the pin# does not work.  Spectrum is requiring a 6 digit pin#.  I am compl

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Trade-in ot received/stolen after sending through UPS

In December of 2023 I "upgraded" my Galaxy S22 to the S23+ because it would be "free" after paying taxes in the store.  I had shopped (4) times before and waited until the phone would be "free." because every salesperson I spoke to stated there wasn't much of an upgrade from the S22 to the S23+.  On

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Samsung 23 Plus Block #'s

I recently purchased the Samsung 23 plus. I have reported and blocked numbers and still getting text notifications from the block numbers. How can I stop getting notifications.

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Unlock SIM card Network

Hello, I tried to unlock my device by putting wrong pin many times, and now I've contacted the support team ( my phone is eligible) and they sent me the unlock code... when I put it, it doesn't unlock the device... so, what can I do?

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Scammed by AT&T In Home Expert

I'm kicking myself that I didn't search the internet to see if this was a scam prior to signing up for AT&T wireless. I was tricked into signing up for wireless service, had my trade in devices stolen, and am now left to pay for phones i would have never accepted had they not been "free." We ha

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New Iphone 13 not receiving calls from some contacts

New Iphone13 won't accept calls from some contacts. Goes straight to voicemail.  Never shows up in the missed call list.  Not on airplane mode, do not disturb or blocked

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Canceling spotify free trial

How do I cancel the spotify free trial? I don't want to be charged at the end of the trial and I cannot find a place to cancel. Thanks.

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Unauthorized Call Forwarding from ATT *** Customers Beware***

Has anyone checked their Call Forwarding feature on their phone's settings? I recently noticed I was not receiving any incoming calls and after checking my phone settings, I found out that the Call Forwarding feature was enabled. And below it was an unfamiliar phone number. Apparently, customer serv

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Trying to port my phone number out of an AT&T business account to another carrier

I have been trying for months to port out my phone number from an AT&T business account to another carrier (Spectrum). I made many attempts to obtain a pin# from AT&T and give it to spectrum, and every time the pin# does not work.  Spectrum is requiring a 6 digit pin#.  I am compl

Questions

6

0

0

Samsung 23 Plus Block #'s

I recently purchased the Samsung 23 plus. I have reported and blocked numbers and still getting text notifications from the block numbers. How can I stop getting notifications.

Questions

7

0

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New Iphone 13 not receiving calls from some contacts

New Iphone13 won't accept calls from some contacts. Goes straight to voicemail.  Never shows up in the missed call list.  Not on airplane mode, do not disturb or blocked

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12

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Problem viewing certain months usage details

Why is it I can't view my usage details for January and February's billing cycles of this year. I have no problem viewing current usage or any of last years usage details. Just January and February of this year. I have never been able to see January 2024 now its February 2024 to. Never had this issu

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Unlimited plans

Looking for an unlimited plan. I am currently a Boost customer

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AT&T prepaid

I I was recently having an issue with an online payment to add data to my account. My mother is in a nursing home so we do FaceTime a lot with the grandkids. The representative I spoke with not only fixed the problem, she actually told me there was a new plan available  for the same money and

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Trending Accepted Solutions

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GETTING DIVORCED AND NEED TO SEPARATE THE PHONES

My wife owns the ATT account and we are divorcing. What options do I have?

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117

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Billing

Wanting to make payment arrangements to get my service turn back on

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New customer

Unlimited plans. I'm currently a boost customer

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Reg: My account and Pin

I am a AT&T carrier user I need to my account and pin. My phone number is (Edited to remove personal information)

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Credit to be issued to account

My name is Steven (edited as per community guidelines).  Business phone number (edited as per community guidelines).  I will not give account number on this forum. We have been on the phone a total of 14 hours plus trying to get a credit resolved for a phone that was returned.  We have an email from

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