Wireless Account & Billing

Wireless Account & Billing

All of your wireless account questions and concerns - asked and answered.
Ask a question

Latest conversations

View More

(61492)

Accepted Solution

Official Solution

Family signed up with ATT through a door rep? is this valid or should I switch to ATT via In-Store or Online

So some guys claiming to work for ATT came by and offered us a ATT deal because "ATT was buying Verizon towers and offering deals for switching for those who are noncustomers and those with atleast ATT Fiber" and got one of my family members to to sign everyone up for it. Other forums told me that

Questions

73

20

0

Unauthorized Call Forwarding from ATT *** Customers Beware***

Has anyone checked their Call Forwarding feature on their phone's settings? I recently noticed I was not receiving any incoming calls and after checking my phone settings, I found out that the Call Forwarding feature was enabled. And below it was an unfamiliar phone number. Apparently, customer serv

Questions

485

1

0

Account flagged for fraud

My husband and I switched over as new costumers to AT&T. It hasn’t even been 2 weeks yet and we’re flagged non stop preventing me to have my phone number or getting into my new phone and having it on our account. Fraud department hangs up on us nothing is wrong with our account our information is co

Questions

14

2

0

My friend bought me an at&t gift card to pay my phone bill and gave me the code

My friend bought me a at&t "prepaid" gift card to pay my phone bill, but apparently that's not how your prepaid cards work so I feel like we waisted his money...what can I do from here...not angry just stressed

Questions

16

1

0

Scammed by AT&T In Home Expert

I'm kicking myself that I didn't search the internet to see if this was a scam prior to signing up for AT&T wireless. I was tricked into signing up for wireless service, had my trade in devices stolen, and am now left to pay for phones i would have never accepted had they not been "free." We ha

Questions

29

2

0

fraudulent billing

I travel internationally: July - Jan and Feb My combined bills included over 600 dollars in roaming charges.  Details: -Cell data turned off -Roaming disabled Wifi only. Between 7 and 40 pic/vids are sent in 1 minute blocks, to completely different numbers (there isn't a wifi avail that can d

Questions

23

3

0

My money is gone because the warehouse doesn't know what happened to my phone.

I'm at a loss here. My bank account was emptied yesterday by ATT, I called to find out why and they say I never sent my damaged phone back to them. This is crazy to me since I sent it back late January and never heard anything more about it but they say they need a tracking number to prove I sent it

Questions

24

1

0

Accepted Solution

Official Solution

I am the daughter of an AT&T Account Holder who is my Mom. My Mom is in the hospital. She has dementia and does not remember her passcode

Hello, my name is Melanie and I am the daughter of an AT&T wireless account holder. The Account holder is my Mom and she is in the hospital.  Her cell phone is turned off due to Non-Payment.  I want to pay her Bill, but when I try to pay online, I can not get access to her account onl

Questions

85

12

0

Accepted Solution

Insurance added during upgrade without permission by store employee

This is the second time this had happened where I go to a store, get an phone upgrade on a monthly plan, specifically say no insurance, yet on my next bill I see insurance added. It seems to me that this is something AT&T management is pushing on store employees to do for extra profits but obvi

Questions

984

37

Accepted Solution

Official Solution

Billing

Wanting to make payment arrangements to get my service turn back on

Questions

52

2

0

Be the first to reply

(5)
Problem viewing certain months usage details

Why is it I can't view my usage details for January and February's billing cycles of this year. I have no problem viewing current usage or any of last years usage details. Just January and February of this year. I have never been able to see January 2024 now its February 2024 to. Never had this issu

Questions

17

0

0

Closed

Unlimited plans

Looking for an unlimited plan. I am currently a Boost customer

Questions

19

0

0

Do you split your wireless payments? If so, what do you think of the new interface?

AT&T updated the interface for splitting wireless payments across multiple payment methods. It's terrible.  It's hard to get to, the interface is cumbersome, they identify cards by name when entering the payments and by the last for digits when reviewing the payments, and if you make a par

Questions

28

0

0

AT&T prepaid

I I was recently having an issue with an online payment to add data to my account. My mother is in a nursing home so we do FaceTime a lot with the grandkids. The representative I spoke with not only fixed the problem, she actually told me there was a new plan available  for the same money and

Questions

32

0

outage software update

I see we are getting a 5$ rebate for outage related to software upgrade recently. It is suppose to be avg cost for one day of service.  I am told that my rebate will be 5$ though I have 3 lines out for day each and guy with one line gets same $5.  ATT just trying to minimize cost for inco

Questions

40

0

0

Trending Accepted Solutions

(19)

Accepted Solution

Official Solution

GETTING DIVORCED AND NEED TO SEPARATE THE PHONES

My wife owns the ATT account and we are divorcing. What options do I have?

Questions

115

3

0

Accepted Solution

Official Solution

New customer

Unlimited plans. I'm currently a boost customer

Questions

90

3

0

Accepted Solution

Official Solution

Reg: My account and Pin

I am a AT&T carrier user I need to my account and pin. My phone number is (Edited to remove personal information)

Questions

89

2

0

Accepted Solution

Official Solution

Old Numbers from 2020

Is there anyway someone could access old numbers they texted in 2020? Asking for a friend lol

Questions

68

2

0

Accepted Solution

Official Solution

Billing

Wanting to make payment arrangements to get my service turn back on

Questions

52

2

0

Frequently Asked Questions

Expand all
Not finding what you're looking for?

Shop the way you want

Free shipping & returns

Shop online with free shipping and returns.

Learn more

Same-day pickup

Order online and pick up in-store or curbside today. Subject to availability.

Find a store

Same-day delivery

Get same-day delivery with optional expert setup. Subject to availability. Select areas only.

Learn more

Live shopping assistance

Get help picking out the perfect device and plan with a live virtual expert.

Learn more
How can we help you today?
Shop phones
& devices
Bring your
own device
Upgrade phone
Add a line
to your plan
Download
myAT&T app
Get help online
Visit a store
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.