Wireless Account & Billing

I called an ATT representative (Brooke in Ocean Springs) to switch my mom from T-mobile on to my plan on December 21, 2023. I took very careful notes about all details. I do have the time of the call and her number to help trace what happened if need be.. It turns out that most things promised were

I just got denied by att fraud to open a new account with two lines I was going to port from google fi, I have an 800+ credit score and just got back stateside after 7 years from serving overseas. I tried opening two new att lines and got denied. Interesting how att treats military.

Was curious if anyone received the $5 outage credit from back in February? I didn’t have service for most of the day and have not received any credit for that disruption.

Hi I went to an att store today and didn’t get an account number for my new service

In October 2023 I agreed to a promotion to trade in two eligible devices from T-Mobile into AT&T for two free iPhone 15 Pros. I shipped the phones in according to the promotion with the pre-paid shipping label and waited the three billing cycles to receive my credit. After not receiving this cre

Hello! I’ve been an employee for almost 2 years now and I haven’t had a problem with the imo discount till now. Every time I want to log in to add another line to the discount, it gives me an error. It says “update security profile”. I have updated it, waited and it doesn’t do anything. Please help!

I was told my phone was suspended and I couldn’t make calls or use anything without wifi. Turns out I did have a balance of $230 and I paid it. Nothing happened. I talked to 4 people and was eventually told I needed to wait 24 hours. So I did. It’s now been over 24 hours, my phone is still not worki

I'm traveling outside the USA and got the confirmation text that I was using at&ts international plan for $10/day, but in the upper left of my screen it says I'm actually connected to vodafone... any ideas why?

Hello, I'm traveling abroad right now and I'd like to access my account to check billing statements for any international fees. I'm using a data-only eSIM and have turned off roaming on my phone. I turned off my AT&T sim on my iPhone, but I turned it on today (while on WiFi) to see if I'd see an

My plan includes international calling. While in the Dominican Republic I made a call to the Dominican Republic and was charged $6 for the call.  Customer service chat said the charge was correct because I was in the US when I placed the call.  This despite other calls and texts just befo

I called an ATT representative (Brooke in Ocean Springs) to switch my mom from T-mobile on to my plan on December 21, 2023. I took very careful notes about all details. I do have the time of the call and her number to help trace what happened if need be.. It turns out that most things promised were

Hi I went to an att store today and didn’t get an account number for my new service

In October 2023 I agreed to a promotion to trade in two eligible devices from T-Mobile into AT&T for two free iPhone 15 Pros. I shipped the phones in according to the promotion with the pre-paid shipping label and waited the three billing cycles to receive my credit. After not receiving this cre

Hi, I am a former at&t customer and got alert from Captital Ones  regarding recent att data breach. They said my information found on darkweb by att data breach. But, I didn't receive emails/letter from AT&T is there another way to check the information on official website?

Why is it I can't view my usage details for January and February's billing cycles of this year. I have no problem viewing current usage or any of last years usage details. Just January and February of this year. I have never been able to see January 2024 now its February 2024 to. Never had this issu

Looking for an unlimited plan. I am currently a Boost customer

My ATT bill is due in a few days. Is that bill for the next month of service or the past month of service? I changed providers and am trying to find out if I am obligated to pay this bill or not.

Account was closed due to unrelated illness that happened to me, just got back on my feet trying to figure out how to reinstate a closed account. Can anyone help me with this, not much information online.

Jan 19, 2024 - I traded in my eligible, unlocked and in perfect condition iphone 13PRO 256GB with AT&T Value Plus(SM) plan and ATT received my trade in device on Feb 13, 2024. I never missed a payment as they are on auto-pay. When I started the trade in process, I checked my eligibility with the

I have a brand new phone that was purchased in USA that came with the ATT sim card. I do not live in the USA, and I want to use my local sim card. However, I'm unable to make the switch because of the sim lock. I tried to do the device unlock from the ATT website but I was unable to do so because i

Is there a good number that someone can reach a live agent 24/7? We recently had an emergency while abroad and none of the numbers online could connect us to someone live.