Wireless Account & Billing

Wireless Account & Billing

All of your wireless account questions and concerns - asked and answered.
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Trade-in ot received/stolen after sending through UPS

In December of 2023 I "upgraded" my Galaxy S22 to the S23+ because it would be "free" after paying taxes in the store.  I had shopped (4) times before and waited until the phone would be "free." because every salesperson I spoke to stated there wasn't much of an upgrade from the S22 to the S23+.  On

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Payment arrangement

I had a payment arrangement for 3/26. They didn't take their payment then suspended my service today! I chatted with customer service and they said I didn't have that payment arrangement but I have the screenshot that proves I did!

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Samsung 23 Plus Block #'s

I recently purchased the Samsung 23 plus. I have reported and blocked numbers and still getting text notifications from the block numbers. How can I stop getting notifications.

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Unlock SIM card Network

Hello, I tried to unlock my device by putting wrong pin many times, and now I've contacted the support team ( my phone is eligible) and they sent me the unlock code... when I put it, it doesn't unlock the device... so, what can I do?

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Scammed by AT&T In Home Expert

I'm kicking myself that I didn't search the internet to see if this was a scam prior to signing up for AT&T wireless. I was tricked into signing up for wireless service, had my trade in devices stolen, and am now left to pay for phones i would have never accepted had they not been "free." We ha

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New Iphone 13 not receiving calls from some contacts

New Iphone13 won't accept calls from some contacts. Goes straight to voicemail.  Never shows up in the missed call list.  Not on airplane mode, do not disturb or blocked

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Canceling spotify free trial

How do I cancel the spotify free trial? I don't want to be charged at the end of the trial and I cannot find a place to cancel. Thanks.

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Family signed up with ATT through a door rep? is this valid or should I switch to ATT via In-Store or Online

So some guys claiming to work for ATT came by and offered us a ATT deal because "ATT was buying Verizon towers and offering deals for switching for those who are noncustomers and those with atleast ATT Fiber" and got one of my family members to to sign everyone up for it. Other forums told me that

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Unauthorized Call Forwarding from ATT *** Customers Beware***

Has anyone checked their Call Forwarding feature on their phone's settings? I recently noticed I was not receiving any incoming calls and after checking my phone settings, I found out that the Call Forwarding feature was enabled. And below it was an unfamiliar phone number. Apparently, customer serv

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Account flagged for fraud

My husband and I switched over as new costumers to AT&T. It hasn’t even been 2 weeks yet and we’re flagged non stop preventing me to have my phone number or getting into my new phone and having it on our account. Fraud department hangs up on us nothing is wrong with our account our information is co

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(7)
Samsung 23 Plus Block #'s

I recently purchased the Samsung 23 plus. I have reported and blocked numbers and still getting text notifications from the block numbers. How can I stop getting notifications.

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New Iphone 13 not receiving calls from some contacts

New Iphone13 won't accept calls from some contacts. Goes straight to voicemail.  Never shows up in the missed call list.  Not on airplane mode, do not disturb or blocked

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11

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Problem viewing certain months usage details

Why is it I can't view my usage details for January and February's billing cycles of this year. I have no problem viewing current usage or any of last years usage details. Just January and February of this year. I have never been able to see January 2024 now its February 2024 to. Never had this issu

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Unlimited plans

Looking for an unlimited plan. I am currently a Boost customer

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Do you split your wireless payments? If so, what do you think of the new interface?

AT&T updated the interface for splitting wireless payments across multiple payment methods. It's terrible.  It's hard to get to, the interface is cumbersome, they identify cards by name when entering the payments and by the last for digits when reviewing the payments, and if you make a par

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AT&T prepaid

I I was recently having an issue with an online payment to add data to my account. My mother is in a nursing home so we do FaceTime a lot with the grandkids. The representative I spoke with not only fixed the problem, she actually told me there was a new plan available  for the same money and

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GETTING DIVORCED AND NEED TO SEPARATE THE PHONES

My wife owns the ATT account and we are divorcing. What options do I have?

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Billing

Wanting to make payment arrangements to get my service turn back on

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New customer

Unlimited plans. I'm currently a boost customer

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Reg: My account and Pin

I am a AT&T carrier user I need to my account and pin. My phone number is (Edited to remove personal information)

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Old Numbers from 2020

Is there anyway someone could access old numbers they texted in 2020? Asking for a friend lol

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