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2023-In-The-Spotlight

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Prospective Suppliers

Interested in becoming a Prospective Supplier for AT&T or participate in an AT&T Phone auction? For suppliers interested in doing business with AT&T or looking to participate in AT&T Phone Auctions, please visit AT&T Suppliers Portal (http://sm.att.com/a538e59f) for more inform

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2023-Latest-Conversations

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Trying to get in contact with someone from NC Mapping department

Hello, I am trying to contact a representative who can help me get a map of the lines in Asheville North Carolina. I have an address and a picture of the area. I work for a surveying company.  Thanks!  

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ATT Business Advanced Contract signed a year ago & still missing one of our lines & voicemail

We signed a contract back in April of 2023 in order to lower our current rate w ATT. The whole process was a total nightmare.  1 year later we still have the following issues.  Our sales person & her supervisor will no longer respond to emails requesting help. No fax/credit card&nbs

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Need AT&T equipment moved for new construction

We are a general contractor building a new home in Flagler County, Florida and there is an AT&T equipment box located in the middle of the driveway that needs to be moved. Who can we contact to submit this request?

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Who can I speak to about an easement on my property in Orange, CA

ATT is pulling out of Orange, CA, and I'm interested in finding out if they will be releasing their easements back to the property owners. I have old landline phone wires buried, and the 2 pillars that contain them are not containing the contents well. No one has been on our property in years to ins

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Easement release

looking for the number to call for information on an easement and how it can be removed/released. It is a 1936 easement.

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Lowering Manhole Cover

Hello - I am an engineer who is redesigning a site entrance to meet Georgia DOT standards. The redesign will necessitate lowering the AT&T manhole cover several inches.  Please let me know who I should talk with at AT&T about this.

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ATT Encroachment Approval

I am planning on building an ADU unit in my backyard in the city of Westminster, CA. Based on my conversation Westminster's Planning Department Official, I need to request for Consent to Encroach on Distribution Easement from the utilities companies. An approval from Southern California Edison is pe

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Utility Line Relocation

We are the general contractor building a new home in Leicester, NC. We need to get an AT&T utility line moved. Who do we need to speak to about that and what is the process. Thank you for your help. Eric Zetterholm, Owner Flow North Developers, LLC [email scrubbed]

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Business line cancellation

I cancelled an ISDN line on January 12, 2024. I got a cancellation confirmation number from the representative. But I am still getting invoices for the account more than three months later.  I've tried every 800 number I've been given and spoked to probably 12 or 13 CSRs, but they either can't

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Southwestern Easement Release process

Our client would like to release an abandoned telephone easement in the City of Lago Vista, Texas. Volume 2008, Page 340, D.R.T.C.T  Who could we reach out to initiate this process?  Easement located in Travis county.

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ATT Business Advanced Contract signed a year ago & still missing one of our lines & voicemail

We signed a contract back in April of 2023 in order to lower our current rate w ATT. The whole process was a total nightmare.  1 year later we still have the following issues.  Our sales person & her supervisor will no longer respond to emails requesting help. No fax/credit card&nbs

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Business line cancellation

I cancelled an ISDN line on January 12, 2024. I got a cancellation confirmation number from the representative. But I am still getting invoices for the account more than three months later.  I've tried every 800 number I've been given and spoked to probably 12 or 13 CSRs, but they either can't

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Easement release or permission to encroach

Hello, I have a property located in Buena Park, CA and wish to build an ADU in the rear yard, however, there is an old easement not being utilized and I need to find out how to proceed with a release or a permission to encroach on the easement, please advise, thank you, Gil

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Containment Letter

Could you please let me know what I need to do to request a Containment Letter for an easement with Southwestern Bell Telephone and what fees are associated with obtaining a letter, if any?

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Construction Project - Convert from Overhead Fiber/Copper to Buried

My property currently has telephone poles in the rear of the property, carrying electric (ComEd), copper and fiber AT&T service, and Comcast cable TV/internet service. As part of an upcoming construction project, I plan to have these telephone poles removed and the overhead AT&T service bur

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Trending Accepted Solutions

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Site Survey - San Diego, CA

I need to have a Site Survey at 5270 Balboa Ave. San Diego, CA. We are the GC working out there and need to provide Data/Phone service to the site. Can someone reach out to me to provide a contact for this?

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Assistance unblocking our range of dedicated email sending IPs

Hi we have recently transitioned to new cloud based email sending servers with private dedicated IP addresses. Since doing this, our emails have been getting bounced for certain AT&T domains. We emailed the errors to abuse_rbl@abuse-att.net and got a response on March 13th stating that the IP ra

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