AT&T PREPAID
Learn how to manage your AT&T PREPAID account, sign up for AutoPay, reset your password & more!
Wireless Account & Billing
Features & Services
Phones & Devices
AT&T PREPAID
Let us help protect you from unwanted calls, text messages and spam.
Learn how to manage your AT&T PREPAID account, sign up for AutoPay, reset your password & more!
Get the new Samsung Galaxy S24 on the nation's largest & most reliable network!
Accepted Solution
Official Solution
I'm abroad now. Your card has no signal, so I can only use foreign cards temporarily. You need to unlock it for me.
Questions
•
Features & Services
5
1
0
Accepted Solution
Ive been seeing online that other people with locked att phones have been able to get the one ui 6 update for their s23 ultra but when I try to do it it keeps saying software update interrupted, please try again in 24 hours. It has been saying this for months and I already have tried everything and
Questions
•
Phones & Devices
2.4K
29
Accepted Solution
Official Solution
We have two Iphone 13 pros each with its own phone number. We want to add a new third number and have that new number ring on both devices. Is this possible? Do we need to switch to a Esim?
Questions
•
Features & Services
15
2
0
I am no longerable to access the IMO Request Site. When trying to access the site I am getting a permissions error. Never seen that before, is there a reason the site no longer works for me? file:///var/folders/lw/fxf8pr953yl0pnbcdd8_lvh00000gn/T/TemporaryItems/NSIRD_screencaptureui_wh0sBD/Screensh
Questions
•
Wireless Account & Billing
13
1
0
I used to get notifications from two gaming apps I have when I first got this phone (Galaxy A54), but I've suddenly stopped receiving them out of the blue without me doing anything. I can still receive notifications from any other app, just not from these two gaming apps. Do not Disturb is off.
Questions
•
Phones & Devices
3
0
0
My data randomly shuts off at the three spots i’m at most. Outside of my house where i’m parked, work, and a local park. Its strange one month it’s fine and the next completely dead.
Questions
•
Features & Services
16
1
0
When I got my phone, there was an AT&T VPN that came with it. I downloaded an adblocker app recently, and even though I got rid of the adblocker app, the VPN disappeared and won’t show back up again. Does anyone know how to fix this?
Questions
•
Features & Services
13
1
0
On 2/26 at 4:30am and 4:31am it shows on screen that my husband's phone sent 2 text messages/pics to me but he didn't send them and I didn't receive them on my end. When I download the file (excel/csv) it's not on the report but it shows on the screen. This happens to be the same day our car
Questions
•
Wireless Account & Billing
30
7
0
Accepted Solution
I am wanting to buy a new phone that AT&T doesn't have listed on their white list and has no way of buying it from AT&T directly. However I really like the service I have with AT&T (phone, internet, etc.) and do not want to switch carriers. Is there a way to request a specific device
Questions
•
Phones & Devices
1.1K
18
0
Closed
I have spent about 10 hours and spoken to at least six different agents, both customer service and in the business department and have a least 5 case numbers. They all assure me that the phone will be credited, the last stating within 24 hours and that was a week ago. I have the return receip
Questions
•
Wireless Account & Billing
86
7
0
I used to get notifications from two gaming apps I have when I first got this phone (Galaxy A54), but I've suddenly stopped receiving them out of the blue without me doing anything. I can still receive notifications from any other app, just not from these two gaming apps. Do not Disturb is off.
Questions
•
Phones & Devices
3
0
0
Updated for 2024 as there were lots of changes in the past year (I've got a few older versions of this floating around). Tablets in a UYW plan are $20.99 and placed on Starter priority with 15GB of hotspot (with HD streaming option). Wearables are $10.99. 99¢ increase: Some older plans that were
Questions
•
Wireless Account & Billing
17
0
0
I am trying to find out what the promotion was to add a new line and purchase a new iPhone 14, from around November 12?
Questions
•
Wireless Account & Billing
16
0
0
Tengo un Samsung s23 ultra, me aparece que la última actualización de software Fue en febrero del año pasado y aun no actualiza, e tratado de actualizar y me aparece que no hay ninguna actualización que revise en 24 horas y así me sigue pasando
Questions
•
Phones & Devices
21
0
0
can you transfer data from an phone with the apple log blinking to a new iphone
Questions
•
Phones & Devices
19
0
0
Looks like hundreds have posted same, with ATT "experts" advising to uninstall/reinstall, clear caches, etc - but that's not solving the problem. I have an iPhone 15 and still can't get it working. Any real advice?
Questions
•
Features & Services
22
0
0
Accepted Solution
Official Solution
I added the International Day Pass today, 4/18, for a trip I am taking on 4/25. Do I need to turn off Roaming now or when I get to my international destination?
Questions
•
Features & Services
180
9
0
Accepted Solution
Official Solution
Dear AT&T Customer Service, I hope this message finds you well. I am writing to urgently request your assistance regarding my AT&T account, which I requested to cancel and stop auto payment for cellular number (edited as per community guidelines) Despite my request, I have noticed charges
Questions
•
Wireless Account & Billing
92
5
0
Accepted Solution
AT&T U highway robbers! I traded in my iPhone Pro Max 13 with the value of $850. I only had your services for less than 6 months because of the poor connectivity issues and the outages that you had. By the way, I never received a credit for either. Looking back to my paperwork if I leave your se
Questions
•
Wireless Account & Billing
71
19
0
Official Solution
I think it is pretty sorry that ATT will not accept Lifeline credit in Oklahoma. You did however accept ACP. I guess $9.25 opposed to $30.00 just isn't worth your effort. Very disappointing.
Questions
•
AT&T PREPAID
60
7
0
Accepted Solution
Official Solution
I got a gmail say my phone number transfer complete,and it told me to restart my phone,and I do it but when I turn in back on the signal icon becomes transparent,and I can’t use the eSIM,can’t make a calls or receive calls and text,data.i am using AT&T prepaid and I was activate today
Questions
•
AT&T PREPAID
60
2
0
Moms give us everything. Let us help you find the perfect gift to say thanks to the mom in your life.
Surprise them with a Mother's Day gift that connect us!
Get the new Samsung Galaxy S24, S24+ or S24 Ultra on the nation's largest & most reliable network!
Have you ordered a new device or traded in an existing device? Have you scheduled an installation appointment?
We can help you fine the status of that order, that appointment and more.
Are you getting a CARE CODE 203.2 error message, asking you to Reset Your Password? Do you need help signing into your email or creating a secure mail key?
We have all you need to ensure your service is not interrupted.
Fraudsters can try to take advantage of you by phone, email, text or social media. Please remember that AT&T will never ask you to send us your personal or account information via email or text message.
Stay connected with friends and family with the data you need to surf, play, and stream your favorite entertainment, plus unlimited talk and text.
AT&T PREPAID offers pay as you go plans at a price you'll love – all with unlimited talk & text plus text to over 100 countries.
We have the answers to most of your frequently asked questions.
Shop the way you want
Free shipping & returns
Shop online with free shipping and returns.
Same-day pickup
Order online and pick up in-store or curbside today. Subject to availability.
Same-day delivery
Get same-day delivery with optional expert setup. Subject to availability. Select areas only.
Live shopping assistance
Get help picking out the perfect device and plan with a live virtual expert.