AT&T Fiber Account

AT&T Fiber Account

Tips on managing your Internet with AT&T Fiber account.

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Internet suspended

I had a previous past due balance and paid the full balance off with a credit card yet my account is still suspended.

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Requesting explanation for apparent WiFi switch at time of connection

Greetings. As I am configuring my wifi (WhistleBlowerMold (kettle whistle, that is)), I notice that the network named tbd----- is being identified as secured and then abandoned.  I do not have the credential for that network.  It is supposed to be Vivint panel's internal network (Vivint t

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Keep getting redirects to a registration page while browsing internet

Keep getting redirects to a registration page while browsing internet

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Online ATT Internet Account Primary User Issue

I've been an AT&T Internet user for a long time. I was sick for a while and the email I used to setup my online account was deactivated do to no activity.  I also forgot my user password as the primary account user.  I can't reset the password because the primary user email can't rece

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Closed

Keep getting redirects to a registration page while browsing internet

Keep getting redirects to a registration page while browsing internet

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Active Armor Internet Security never activates

I have been trying to activate the Internet Security Active Armor feature. But it never activates, have been on calls and chats for hours with multiple agents but no one is able to make this work for me.

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Unable to log into my cell service Verizon account

I am unable to sign into my Verizon account (my cell is through them. Want to watch my bill) while connected to my AT&T WiFi. This is the only site that gives an error message on. I can get in to my Verizon login if I am NOT connected to AT&t. We have had this issue since last May switching

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Multiple connections showing up on router being setup (with no ethernet cables leading from it)

Greetings. While I was on phone setting the new modem up, (did not go thru the SHM), and eventually when I got my wifi up, the following was the list of devices on my homenetwork. The one device on the wifi is mine.  These should not be my devices.  minipc-1 is certainly not mine. 

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Network Attack Blocked

Today I received two alarms from Smart Home Manager saying it blocked two network attacks. The IPs is blocked were 80.66.66.145 and 185.242.226.49. It says “We blocked a scanning attack and recommends I create a unique password. These two attacks come a day after ATT made a change in the IP Passthr

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Wrong balance on my account

Hello, I started my internet service from this Jan. 15. When I was applying for the service, the agent asked me to make a payment of $100 and said it will be used to pay my future bills. At the moment, I can see there was $100 on my balance from the app. My bill is $60.24 per month which is less tha

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Keep getting redirects to a registration page while browsing internet

Keep getting redirects to a registration page while browsing internet

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Active Armor turns off 'on its own'.

AT&T recommends that we turn on Active Armor. But, it turns off 'randomly'.  I checked my SHM this morning, and found Active Armor OFF.  When it had been ON the last time I had checked. Calling customer support to find out why gave me a lame assurance that its turning off is not a cau

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Autopay de enrollment(not by request)

At&t keeps de enrolling my autopayment.  5 times this has happened.  Does anyone else have issue with this?

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Launching SHM says 'updating wifi network'

I am using SHM to see what is going on with my network. But, on launching SHM, it says 'loading ...' and then 'updating your wifi ...'.  What is it updating?  What was the state before it did the 'update'?

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Data usage is zero as reported by Smarthome Manager

I have just completed a one-hour video conferencing class, and, prior to that, had been listening to music on youtube (computer / internet). But, on checking the datausage, it is flat at 0.  Any thoughts?   AT&T indicated that traffic on guest wi-fi will not show up in the data

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Talked to a really nice CS person, want to say a nice thing to his superior

OK, I lucked out today. I was in a frazzled mood b/c I WFH and the internet went out. All those beautiful fibers--just a pile of wet string at this point. So I called 1-800-288-2020 and talked to a guy in Oklahoma. He was SUPER nice and we even got to joking around. He totally defused all the stress

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Trending Accepted Solutions

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Official Solution

employee discount

I have been transferred to many reps trying to setup my internet with my employee discount. The HR website says to call xxx-xxx-xxxx. But everyone keeps giving me the run around. How do I get this employee benefit applied to my wifi?? (Edited)

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EXPLAINER

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TRENDING NOW

AT&T Fiber now delivers speeds up to 5 GIG

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A quick introduction to Wi-Fi 6

Wi-Fi 6 was designed to improve on previous standards in several ways, including more efficient battery usage, higher maximum bandwidth, improve security features, and more!
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