The Explore menu is where you'll find access to the major sections of the Community. Select Explore to view a list of links to the forums and other important areas of the Community site, like the Community Blog, Learn about ACE, and Guidelines.
You can also choose to view the very latest posts or View All posts. When you choose View all, you will be given additional filtering options.
In this example, we filtered our view by Date to show all the DIRECTV posts with no replies:
Filters give you more control on the number and quality of your results:
Signing up lets you fully in the Community - post, reply, and share your questions and advice. We hope you'll join the conversation.
Profiles show information about Community members to other members and visitors.
To view a member's profile, search for the User by name...
Or select the User's name in the box that pops up when you click on the name in a post.
This box will also display some helpful profile information - including that the member's Community ID, rank, favorite forums, location, and badges, if earned (you can learn more about badges here).
Members and visitors can see the following information without signing up or logging in when they go to the member's profile screen:
When you are logged in and you view a member's profile, you'll also have the option to Send a message to friend that member or to ignore that member.
To manage your own profile, log in, and then select My profile from your Community ID - in the top right of the screen.
From your profile, you can manage your subscriptions, messages, and images.
You can keep up with the latest news in the Community Blog!
The blog is the place to find:
You'll find a link to the blog in the Explore menu - in the blue bar on the left (near the top of the screen).
The ways you can ask a question and reply to an existing post are very similar.
A new screen will open.
Note: If you're new to the community, you will need to Sign up to create an account and post your question. If you're an existing member, you will need to be Logged in to continue.
When you want to Ask a Question, please keep in mind the following tips:
Note: You can access posts, to Reply, from the Forum landing page by selecting the title of the post, to open it, to read it, to Kudo, Me To and then clicking the Reply button to join the conversation.
A thread is a series of posts that belong together, created when one or more members of the community responds to a particular post.
When you post a new message, you've started a thread! If you reply to an existing message, your reply becomes part of the original message thread.
When you have been sent a Personal Message, you will receive an email notification, letting you know that there is a message waiting for you (unless you have decided to opt out, by clicking your avatar > Settings > Private Messenger.)
When you are logged in to the Community, you can give post a Kudo to a helpful thread, post or reply.
When searching the Community Forum for helpful posts, you can filter your results by Kudos:
The higher the Kudos, the more likely that other users have read and taken advantage of the posted reply!
You can track your Kudos on your Profile page:
Then as your content helps more and more customers and garners more high ratings, you can watch your Kudos soar! To assign a Kudo, simply look for and click the purple Thumbs Up icon, to the left of a post. It's just that easy!
Selecting the Me too link is a way to show agreement with a post without creating a new post or reply. You can also use Me too to indicate you've had the same issue. If you are logged in, you'll see the Me too link on each original post.
A count beside the Me too link tells you how many other members agree with the post.
An Accepted Solution is an answer that users can replicate to solve their issues or answer their questions themselves - without having to contact, PM, chat or call AT&T.
Reply posts marked as Accepted Solutions have a green checkmark to the left and right of the posting and the word "Solved by" displayed on the post.
You'll also be able to tell which posts have been solved from the Forum landing page. When in the tile view, solved posts will give you the option to View Solution.
When you're logged in, you can use the Accept solution link to mark replies that answer the question you posted. Community moderators / administrators may also mark a reply to a post to help other members find it.
You'll see the Checkmark icon and the "Solution" label in the green border of the posts that have been accepted as solutions.
If you change your mind, you can remove the marking and select another post using the Not the solution link from the Post Options drop-down list.
When you're logged in (or authenticated), notifications give you a subtle pop-up message on the bottom right-corner of your browser screen when any of the following happens:
Notification pop-ups are active and allow you to quickly navigate to the activity described. For example, if one of your solutions was accepted and you open the notification, you'll be taken to the solution marked. If you just ranked-up in the community, then you be taken your profile page to view your new rank. Or if you were @mentioned in a thread, you will be taken to that post.
Along with these real-time notification pop-ups, you will have a Notifications counter next to your Private Message (PM) envelope. When you're logged in, you'll see the number of notifications awaiting your review.
Select the Notifications counter to visit your Notifications page where your most recent 25 notifications will be listed.
Note: Notification pop-ups are not available for mobile users. However, the notification counter will still be visible in the mobile experience.
You can learn a lot about your fellow community members from their rank titles. Higher ranks = more active and helpful in the community. After all - we're all here to help each other!
Are you wondering how you can increase your rank? Doing these things can help you level up in the community:
Community members earn ranks based on their level of participation as well as how long they have belonged to the AT&T Community Forums.
Different ranks have different privileges measured by points, which you accumulate as you progress. Below you can see the new ranks and how they stack up. The ranks kind of "run into each other" depending on the activity of the member - Observer, Curator and Participator. Each activity in the community - reading, creating, replying, tagging - gives points, and points translate to ranks.
Everyone starts or has started as a New Member
As that New Member gets involved, they start observing, curating and contributing.
|Rank Name||Rank Name|
|1. New Member||13. Explorer|
|2. Visitor||14. Librarian|
|3. Observer||15. Adventurer|
|4. Participant||16. Historian|
|5. Traveler||17. Mentor|
|6. Sifter||18. Scholar|
|7. Contributor||19. Guru|
|8. Coach||20. Professor|
|9. Voyager||21. Master|
|10. Tutor||22. Expert|
|11. Curator||23. Sage|
|12. Teacher||*Community Manager*|
Observer Ranks: An Observer read posts. They like to learn!
Curator Ranks: A Curator tags content to help other members to find good stuff!
Contributor Ranks: A Contributor create posts and Accepted Solutions. They make things happen! Contributors enjoy the highest ranks.
Members are automatically given the highest rank for which they qualify, even if they perform multiple types of activities. So, for example, when a Visitor observer starts tagging posts, he'll be ranked a Participant very quickly.
Have fun, and show your community status too! You can earn badges for all sorts of activities like being active in the community (Wrecking Ball), creating great Accepted solutions (Helpful), and sharing posts on other sites (Social).
Once you meet the following criteria, the badge will be showcased on your Community Profile page. What are you waiting for?!?
|1||Wrecking Ball||You're off to a smashing start!|
|2||Bricklayer||Brick by brick, you're really building a presence in the Community. Keep up the good work!|
|3||Nailed It!||With 50+ posts, you've really nailed your role as an active community member.|
|4||Sledgehammer||You're a smashing success!|
|5||Raise the Roof||Five hundred posts! Let's raise the roof!|
|6||Home Sweet Home||Look at how far you've come! This community is now home sweet home.|
|7||Pillar of the Community||You stuck around and posted more than 2500 times! Members like you that make this a thriving community. Thanks for all you do!|
|8||Helpful 1||One or more of your replies is marked solved.|
|9||Helpful 2||Five or more of your replies are marked as solved.|
|10||Helpful 3||Twenty or more of your replies are marked as solved.|
|11||Helpful 4||Fifty or more of your replies are marked as solved.|
|12||Academic||Your accepted solution was featured on att.com.|
|13||Blue Ribbon||I'm a blue ribbon contributor.|
|14||Picasso||Share 5 images - you're modern!|
|15||Michelangelo||Share 25 images - you're a master!|
|16||Rembrandt||Share 50 images - you're a classic!|
|17||Problem Finder 1||You Me Too'd topics 30 or more times.|
|18||Problem Finder 2||You Me Too'd topics 50 or more times.|
|19||Citizenship 1||You gave 25 or more 5-star ratings.|
|20||Citizenship 2||You gave 100 or more 5-star ratings.|
|21||Crowd Pleaser 1||Five or more times, your topic was tweeted, emailed, or shared on FB , or your reply got a 5-star rating.|
|22||Crowd Pleaser 2||Twenty-five or more times, your topic was tweeted, emailed, or shared on FB, or your reply got a 5-star rating.|
|23||Crowd Pleaser 3||Fifty or more times, your topic was tweeted, emailed, or shared on FB, or your reply got a 5-star rating.|
|24||Crowd Pleaser 4||100+ of any of the following: Your topic was tweeted Your topic was shared on FB Your topic was emailed Your reply was given a 5-star rating.|
|25||Rising Star||You're a non-employee, non-ACE member who's logged in five or more times and posted 10 or more times, beginning March 1, 2015.|
|Beta Tester||No||Invitation Only: Like to tinker?|
|U-verse Pioneer||No||Exclusive: Founding Member of the Original U-talk Community.|
|ACE Achiever||Yes||Invitation Only: Award for Community Excellence.|
The Award for Community Excellence (ACE) is given annually to highly-respected members who have regularly helped fellow users with outstanding answers, practical advice and timely tips.
The Award for Community Excellence (ACE) is an exclusive designation awarded every year in August to recognize top contributors to the AT&T Support Community.
If you're selected as an ACE Achiever, then you've gone above and beyond for this important forum. And that's what makes this community work: members like you sharing tips and solutions with other members based on your own experience with AT&T products and services!
We believe expert users who regularly contribute useful solutions deserve special recognition. And that's what the ACE program is all about.
ACE Achievers are our most passionate, knowledgeable and valued contributors. To become one, you'll need to meet some basic criteria. For example, you should:
ACE achievers are nominated once a year. We'll announce when nominations open up, usually in July. You can be nominated in two ways:
Yes! As an ACE achiever, you'll get a special badge that you can display with your forum rank. You may also receive occasional non-cash gifts from AT&T to thank you for your participation.
It's easy - participate in the community! There are many ways you can participate. You can write posts, help out other members, answer questions, show your love for other users and just be courteous.
Do this consistently for a year and chances are good you'll qualify for a nomination. If you don't get nominated by an AT&T Community Manager or another user, you can still become an ACE Achiever.
Once the nomination period opens up, just give yourself a pat on the back and nominate yourself!
Glad you asked! View all of our ACE Achievers here!