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Download / Upload speeds no longer match

Running / paying for AT&T 1G Fiber through the BGW320-505 modem / router. So, I've know about this issue for about a week now.  Found out when trying to upload a large video file and that was taking FOREVER.  Scoured the internet for solutions, tried a bunch and nothing helps, but I

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Held hostage

Terrible MSP and we cannot move off them because ATT tells us they MUST change our IP to transfer the account into our name, there are site to site tunnels, whitelists, and several applications all tied to our IP so either stay with the MSP who has ruined most of the system or you have to rebuild e

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How to get a return label

I hope to return my internet equipment, how can I get a return label?

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Feel like I'm being overcharged, but want to double-check

I have AT&T 1gig home internet with the HBO Max plan. I have been charged $85 for the service for the past couple of months and wanted to start shopping around some options to see if I could save some money somewhere. When I started shopping around on the AT&T website, I noticed that in my A

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fiber optic cable installation in my neighborhood

I would like details about the installation of fiber optic cable in my neighborhood and any problems that occurred.

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How can I get AT&T to stop sending me junk mail.

I think I get a piece of mail at least once a month in my mailbox at home saying sign up for AT&T fiber.  I can guarantee that pigs will be flying long before I ever get AT&T fiber or anything else AT&T for that matter.  I have called them and asked them a dozen times on their toll free numbers to s

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Requesting explanation for apparent WiFi switch at time of connection

Greetings. As I am configuring my wifi (WhistleBlowerMold (kettle whistle, that is)), I notice that the network named tbd----- is being identified as secured and then abandoned.  I do not have the credential for that network.  It is supposed to be Vivint panel's internal network (Vivint t

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Att recertify form on line

Access form

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how to recertify my access account with att

where do i go to find the form to recertify my att access account???????

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I need to recertify for my internet

I gotten a letter in the mail telling me to recertify for my internet service and some reason I cant find the app. Please help

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(18)
Internet air connection to remote building

I have just installed Internet Air to replace poorly performing hard wire. The hard wire came to the house and then another wire went to a separate AirBnB with it's own router.  How do I do this with the new system?  Can I daisy chain extenders the approx 75 feet from the unit to the apar

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How do I provide feedback to AT&T on the issues we had getting our fiber line fixed?

My husband was repairing a leak and in cutting tree roots, cut our line. This was on a Tuesday and we called immediately. We received a link to provide pictures of the cut line and then were told a tech would be out within 7 business days and AT&T doesn't do appointments but they would call 30

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Customer installed fire rated board

I received a call from my Credit Union customer. Their building is getting switched over to fiber optic equipment. The AT&T technician notified her that she will need a 4'x4' fire rated plywood mounted to the wall so they can mount the new fiber optic equipment to it.  So, all I have to do

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Port Forwarding Issues

Port forwarding does not work. I have done all the necessary steps in the Firewall -> NAT/Gaming tab on the router and followed every tutorial I could find on AT&T's website but when I go to check if the the port is open externally it isn't. When I had spectrum this was such an easy feature,

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Keep getting redirects to a registration page while browsing internet

Keep getting redirects to a registration page while browsing internet

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Can wirelessly send to printer, but cannot scan back to computer

Since I changed from ATT DSL to ATT Air, I can no longer scan from my multi-function printer to the computer. It cannot find a computer. However I have no issues wirelessly printing from the computer to the printer.  No issues scanning before I upgraded. I've tried looking at firewall setting

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Trending Accepted Solutions

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Return of Gateway

I’m a current customer. I had to have my gateway replaced several months ago. I just realized that I forgot to return the old equipment. If I return it now, can I get the credit for the non return fee on my account?

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Is this a scam number 888 454 9594

I needed to call ATT Internet customer service, so I googled "att internet" and this number came up right at the top. I called the number, and the guy asked me for my 4-digit passcode, I said I didn't have a passcode. Then the guy asked me for the last 4 digits of my social security. I got suspiciou

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Here we go again How to enable/disable IP Passthrough on BGW320-500

Hi- I read all the posts and am very network literate. I am referring to this post How to enable IP Passthrough on ATT BGW320-505 - Devon Stephens You do this and then how do you access the AT&T BGW UI- what IP? I want to use the BGW as a pure modem and kill all the wifi.    Also wh

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AT&T Fiber - Expanding Ethernet Through The Whole House

I'm really happy with my AT&T Fiber internet account and performance right now. WiFi works great in all rooms and on all devices and TVs. I'm considering making a change to my house network, and I want to have internet in all rooms using Ethernet. I have a network closet where everything comes i

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Internet air question

I still Have AT&T DSL 12mb/1mb and have received many offers for switching to Internet air. MY hesitation is because I only receive about 1–2 bars of cell signal at my home and rely on Wi-Fi calling to have any sort of reliability for making phone calls. If I were to switch, would the receiving

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EXPLAINER

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