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Roaming charges

Twice AT & T has billed for international roaming charges that were disabled. Before sending my 14 y.o. daughter to Europe I visited an AT & T store in person in Siant Louis Park, MN to ensure that she wouldn't be able to incur additional charges. It took the store rep. almost an hour to fig

Questions

28

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Phone not receiving messages from iOS and automated numbers.

This has been happening for about a month now. At least once a week, my phone (Google Pixel 7 Pro) will stop receiving any messages from all automated numbers as well as iOS users. Sometimes this fixes itself when I restart my phone, sometimes it doesn't and I seemingly just have to wait. This is st

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Account Charge

On March 6th, I was served a one time charge for a Non-returned device - Next (Mar 06) for $533.19. I will not be paying this fee due to a failed responsibility on the end of ATT. I did send the device back but no tracking number was ever issued to me.  I asked for AT&T to deliver me th

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9

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Accepted Solution

Official Solution

Cant port out prepaid number

Hello I have been trying to port out my atnt prepaid number to Tello but it wont go through. I know this is possible because I transferred another prepaid number to Tello without any problems. When I go to port out my phone number Tello informs me that my pin is incorrect. I have talked with an atnt

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Unlimited Your Way - Premium PL, Extra EL, and Starter SL per line cost chart for AT&T consumer plans.

Updated for 2024 as there were lots of changes in the past year (I've got a few older versions of this floating around). Tablets in a UYW plan are $20.99 and placed on Starter priority with 15GB of hotspot (with HD streaming option). Wearables are $10.99. 99¢ increase: Some older plans that were

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23

1

request unlock device

I have been a customer before currently, I'm not . I don't own any bill, I tried to request to unlock my device for two months but they refused because I was cancer my account they couldn't find my old information. I don't understand why they at&t don't have any information at all. So far I can

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12

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Complete frustration- time to end an almost 20 year business relationship

As the title states, it's time to end an almost 20 year relationship with AT&T. Yesterday was the final straw, so I write this to make a statement and to convey my total and utter frustration with AT&T. I'm sure I'm not alone in this sentiment and hopefully this is useful to not only the "hi

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18

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Accepted Solution

Is there a way to request a phone be whitelisted?

I am wanting to buy a new phone that AT&T doesn't have listed on their white list and has no way of buying it from AT&T directly. However I really like the service I have with AT&T (phone, internet, etc.) and do not want to switch carriers. Is there a way to request a specific device

Questions

1.1K

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Trade In Help

We traded in a phone on 12/1/23 and took the phone to our local AT&T store; I have a receipt with the trade-in amount, promotion, and condition of the phone. After 5 months, we still do not have the credit promised. We have called several times over the past 4 months and offered several excuses

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16

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I want my old phone number, PLEASE

I have been trying for a long time to get my childhood phone number of (715)832-4404. Can you please help me or send me in the right direction of getting information on how to do this?  I want to switch it to my cell phone.  

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15

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(20)
Phone not receiving messages from iOS and automated numbers.

This has been happening for about a month now. At least once a week, my phone (Google Pixel 7 Pro) will stop receiving any messages from all automated numbers as well as iOS users. Sometimes this fixes itself when I restart my phone, sometimes it doesn't and I seemingly just have to wait. This is st

Questions

1

0

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inbound calls

When calling my families four cell numbers from a land line it goes fast busy, anyone know who's problem the cell or landline side of AT&T?

Questions

9

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November new line promotion

I am trying to find out what the promotion was to add a new line and purchase a new iPhone 14, from around November 12?

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16

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No a actualizado el software

Tengo un Samsung s23 ultra, me aparece que la última actualización de software Fue en febrero del año pasado y aun no actualiza, e tratado de actualizar y me aparece que no hay ninguna actualización que revise en 24 horas y así me sigue pasando

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22

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Apple Logo Blinking

can you transfer data from an phone with the apple log blinking to a new iphone

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19

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Active Armour does NOT allow Identity Monitoring entries

Looks like hundreds have posted same, with ATT "experts" advising to uninstall/reinstall, clear caches, etc - but that's not solving the problem. I have an iPhone 15 and still can't get it working. Any real advice?

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22

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Trending Accepted Solutions

(43)

Accepted Solution

Official Solution

International Day Pass

I added the International Day Pass today, 4/18, for a trip I am taking on 4/25. Do I need to turn off Roaming now or when I get to my international destination?

Questions

180

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Accepted Solution

Official Solution

Urgent: Stop Auto Payment and Refund for Service after Account Cancellation

Dear AT&T Customer Service, I hope this message finds you well. I am writing to urgently request your assistance regarding my AT&T account, which I requested to cancel and stop auto payment for cellular number (edited as per community guidelines) Despite my request, I have noticed charges

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96

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Accepted Solution

I want my money back for my iPhone pro max 13 that I traded in!

AT&T U highway robbers! I traded in my iPhone Pro Max 13 with the value of $850. I only had your services for less than 6 months because of the poor connectivity issues and the outages that you had. By the way, I never received a credit for either. Looking back to my paperwork if I leave your se

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71

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Accepted Solution

Official Solution

Why does my signal icon show full bars but is transparent?And I can’t make and receive call or text even use data

I got a gmail say my phone number transfer complete,and it told me to restart my phone,and I do it but when I turn in back on the signal icon becomes transparent,and I can’t use the eSIM,can’t make a calls or receive calls and text,data.i am using AT&T prepaid and I was activate today

Questions

64

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Official Solution

Lifeline program in Oklahoma

I think it is pretty sorry that ATT will not accept Lifeline credit in Oklahoma. You did however accept ACP. I guess $9.25 opposed to $30.00 just isn't worth your effort. Very disappointing.

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60

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