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Internet

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How do I get to the page to start an email.

Just switched from comcast.net to ATT.net because my email was hacked and I was unable to change my password. System said I could not use a Comcast or Xfinity address. Now with ATT I can't start an email to let my friends know I have a new email address.

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Convert my ACP benefit to another plan

I want to change my plan but I see that my ACP is not applied to the new plan. Please advise if I am loosing my ACP in the new plan or not.

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Requesting explanation for apparent WiFi switch at time of connection

Greetings. As I am configuring my wifi (WhistleBlowerMold (kettle whistle, that is)), I notice that the network named tbd----- is being identified as secured and then abandoned.  I do not have the credential for that network.  It is supposed to be Vivint panel's internal network (Vivint t

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Download / Upload speeds no longer match

Running / paying for AT&T 1G Fiber through the BGW320-505 modem / router. So, I've know about this issue for about a week now.  Found out when trying to upload a large video file and that was taking FOREVER.  Scoured the internet for solutions, tried a bunch and nothing helps, but I

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Internet air connection to remote building

I have just installed Internet Air to replace poorly performing hard wire. The hard wire came to the house and then another wire went to a separate AirBnB with it's own router.  How do I do this with the new system?  Can I daisy chain extenders the approx 75 feet from the unit to the apar

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How do I provide feedback to AT&T on the issues we had getting our fiber line fixed?

My husband was repairing a leak and in cutting tree roots, cut our line. This was on a Tuesday and we called immediately. We received a link to provide pictures of the cut line and then were told a tech would be out within 7 business days and AT&T doesn't do appointments but they would call 30

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My website is being block by AT&T in a specific region.

I have developed a new website for a client and it is being blocked by AT&T in a specific region (southeastern Wisconsin). How do I get AT&T to recognize it as a legit business and website so that the website won't be blocked. I have tried emailing the Postmaster/abuse email twice (mentione

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Official Solution

Customer installed fire rated board

I received a call from my Credit Union customer. Their building is getting switched over to fiber optic equipment. The AT&T technician notified her that she will need a 4'x4' fire rated plywood mounted to the wall so they can mount the new fiber optic equipment to it.  So, all I have to do

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Feel like I'm being overcharged, but want to double-check

I have AT&T 1gig home internet with the HBO Max plan. I have been charged $85 for the service for the past couple of months and wanted to start shopping around some options to see if I could save some money somewhere. When I started shopping around on the AT&T website, I noticed that in my A

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Port Forwarding Issues

Port forwarding does not work. I have done all the necessary steps in the Firewall -> NAT/Gaming tab on the router and followed every tutorial I could find on AT&T's website but when I go to check if the the port is open externally it isn't. When I had spectrum this was such an easy feature,

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My website is being block by AT&T in a specific region.

I have developed a new website for a client and it is being blocked by AT&T in a specific region (southeastern Wisconsin). How do I get AT&T to recognize it as a legit business and website so that the website won't be blocked. I have tried emailing the Postmaster/abuse email twice (mentione

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Keep getting redirects to a registration page while browsing internet

Keep getting redirects to a registration page while browsing internet

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Can wirelessly send to printer, but cannot scan back to computer

Since I changed from ATT DSL to ATT Air, I can no longer scan from my multi-function printer to the computer. It cannot find a computer. However I have no issues wirelessly printing from the computer to the printer.  No issues scanning before I upgraded. I've tried looking at firewall setting

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Active Armor turns off 'on its own'.

AT&T recommends that we turn on Active Armor. But, it turns off 'randomly'.  I checked my SHM this morning, and found Active Armor OFF.  When it had been ON the last time I had checked. Calling customer support to find out why gave me a lame assurance that its turning off is not a cau

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Extenders not showing even after forgetting and reconnecting

Following up on https://forums.att.com/conversations/att-fiber-equipment/fiber-with-home-extenders-extender-not-showing-but-working/6282d87412d20e6978ec4351?page=2 pretty frustrated with the smart home manager

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Autopay de enrollment(not by request)

At&t keeps de enrolling my autopayment.  5 times this has happened.  Does anyone else have issue with this?

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Trending Accepted Solutions

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Return of Gateway

I’m a current customer. I had to have my gateway replaced several months ago. I just realized that I forgot to return the old equipment. If I return it now, can I get the credit for the non return fee on my account?

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Is this a scam number 888 454 9594

I needed to call ATT Internet customer service, so I googled "att internet" and this number came up right at the top. I called the number, and the guy asked me for my 4-digit passcode, I said I didn't have a passcode. Then the guy asked me for the last 4 digits of my social security. I got suspiciou

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Here we go again How to enable/disable IP Passthrough on BGW320-500

Hi- I read all the posts and am very network literate. I am referring to this post How to enable IP Passthrough on ATT BGW320-505 - Devon Stephens You do this and then how do you access the AT&T BGW UI- what IP? I want to use the BGW as a pure modem and kill all the wifi.    Also wh

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Accepted Solution

AT&T Fiber - Expanding Ethernet Through The Whole House

I'm really happy with my AT&T Fiber internet account and performance right now. WiFi works great in all rooms and on all devices and TVs. I'm considering making a change to my house network, and I want to have internet in all rooms using Ethernet. I have a network closet where everything comes i

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ACP Wind Down

For customers who are losing the Affordable Connectivity Program (ACP) benefit, what kind of low-cost Internet plans (and amounts) are you being offered if you have called AT&T to discuss your options post-ACP?

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