AT&T PREPAID
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Wireless Account & Billing
Features & Services
Phones & Devices
AT&T PREPAID
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@ATTHelp Hello, I’d like to submit a request for iPad carrier visibility. Could you please DM me?
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Phones & Devices
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My PlayStation Portable connects to the hotspot fine but it won’t let me do the remote play to connect to my PS5 back home
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AT&T PREPAID
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I have been told to resolve a billing issue I need to go to a company store only. It took me forever to find a company store on the AT&T webpage. The closest is 1.5 hours from my home. In this day and age, I should not have to drive 1.5 hours to resolve an issue that can be done ove
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Wireless Account & Billing
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I recently upgraded a phone in my account at the local AT&T store. I stated that I did not want the AT&T Next Up (SM) option because in a previous upgrade experience (in store as well), it was automatically added without my consent. This time, I made it very, VERY clear that I did not care f
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Wireless Account & Billing
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In October 2023 I agreed to a promotion to trade in two eligible devices from T-Mobile into AT&T for two free iPhone 15 Pros. I shipped the phones in according to the promotion with the pre-paid shipping label and waited the three billing cycles to receive my credit. After not receiving this cre
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Wireless Account & Billing
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Hi I went to an att store today and didn’t get an account number for my new service
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Wireless Account & Billing
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i have an 11pro paid off that's should be unlocked but it says its still on a account(has to be mine) and has to be removed before unlock. Problem is I have 3 other active lines and those 3 phones are only ones I can see, I don't know how to get to this old phone on my account to remove it.
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Phones & Devices
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my phone turned off and will not turn back on. Battery was not low, charged works and bill was paid and spouse has a working phone.
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Phones & Devices
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I called an ATT representative (Brooke in Ocean Springs) to switch my mom from T-mobile on to my plan on December 21, 2023. I took very careful notes about all details. I do have the time of the call and her number to help trace what happened if need be.. It turns out that most things promised were
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Wireless Account & Billing
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We purchased a iPhone 11 in November but decided to go with the iPhone 12 mini instead. We spoke to a customer service rep who said to use to use the return label and said we could use USPS to ship. We had our mailman scan the box but we were told we didn't need a tracking number. Now i
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Phones & Devices
34
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My PlayStation Portable connects to the hotspot fine but it won’t let me do the remote play to connect to my PS5 back home
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AT&T PREPAID
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i have an 11pro paid off that's should be unlocked but it says its still on a account(has to be mine) and has to be removed before unlock. Problem is I have 3 other active lines and those 3 phones are only ones I can see, I don't know how to get to this old phone on my account to remove it.
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Phones & Devices
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When I picked up my phone upgrade from my local store, (which messed it up the first time, but that’s a whole different debacle) they gave me my shipping box and my shipping label then told me verbatim “Just tape the label to the box and drop it off in the USPS package drop off.” So I did exactly th
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Phones & Devices
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Should I put my DL number into activearmor?
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Features & Services
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Our Business phone numbers have a CNAM which shows up on landlines but not AT&T wireless. Some of our numbers show up with "Los Angeles, CA" and some show up as "Spam risk". How can I fix this to show our CNAM?
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Features & Services
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Apparently there was a misconfigured file on the Femtocell Gateway that caused links to go down for certain service areas. The fix has been put in place so the Cell Booster should be working now. You may have to power cycle your phones and then power them back up so they can re-register themselves t
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Phones & Devices
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Accepted Solution
Official Solution
My ATT bill is due in a few days. Is that bill for the next month of service or the past month of service? I changed providers and am trying to find out if I am obligated to pay this bill or not.
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Wireless Account & Billing
225
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Accepted Solution
My pixel pro 8 is having issues randomly disconnecting (no sim error) and I am told that this update will fix it.
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Phones & Devices
168
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Official Solution
Is there a way to pay just towards your phone cost, and not phone usage.
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Features & Services
154
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I placed an order yesterday for a device upgrade ( I'm eligible) and placed an order for store pickup. I went to the store to collect the phone, the store agent ran a fraud check with another online agent, who asked me some questions on phone. It wasn't audible at all, still I answered the questions
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Phones & Devices
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Official Solution
Account was closed due to unrelated illness that happened to me, just got back on my feet trying to figure out how to reinstate a closed account. Can anyone help me with this, not much information online.
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Wireless Account & Billing
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