Internet

Internet

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Lost contacts

All contacts are gone. Have no other device or account with contacts. There is no deleted contacts or restore contacts option when I go to contacts.

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7

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False advertising

I received my etf rewards card only that i can’t activate it because they say its under review & that i dont have service with att that i dont qualify for it when i still do have active service and a current customer i was told an account manager from either att or the customer service or the re

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31

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McAfee Licenses

I have installed McAfee on four computers over the past few years, but only have two currently functioning. Can I remove the other two licenses, and if so, how? Thanks, Bear

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38

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UDM router has "no internet connection" when plugged into BGW320-500 port (Giga at bottom)

Newly installed BGW320-500 connects to the Internet, but I can't get my Ubiquiti Dream Machine (UDM) to reach the Internet when I plug it into the gigabit port (bottom port on BGW, there is a green light showing continuity). Here's what I've tried: 1) just plugging in UDM and sending it...didn't wo

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13

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Accepted Solution

Static IP address

Can I get one static IP address for my high speed fiber connection? If yes, how do I do that?

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38

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Official Solution

Data Breach

What is AT&T doing about the recent data breach, besides claiming it did not come from their network?

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50.6K

84

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Official Solution

Accessing a blocked website

I'm trying to access a website I know is safe. ATT blocked it and told me to add the address to my Exceptions Page....I've been looking for over an hour and cannot find the Exceptions Page...when I ask on chat or search, it gives me contract language or help with email.....this is a website....HELP

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5.8K

25

Inactive cable line

Looking to remove inactive cable line. Cable it plugged into an ATT cable box but is no longer active. Would like to get someone to remove but I don't know where to start.

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Website Customer Service Numbers and Internet Plan Order

I called the customer service number provided under the Internet Air plan on the AT&T website yesterday but realized I had a few more questions to ask so I went back on the website today, got the number and gave them a call again. I later realized that the 2 numbers that I had called were differ

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6

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Trying to get in contact with someone from NC Mapping department

Hello,  I am trying to contact a representative who can help me get a map of the lines in Asheville North Carolina. I have an address and a picture of the area. I work for a surveying company.  Thanks!  

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Website Customer Service Numbers and Internet Plan Order

I called the customer service number provided under the Internet Air plan on the AT&T website yesterday but realized I had a few more questions to ask so I went back on the website today, got the number and gave them a call again. I later realized that the 2 numbers that I had called were differ

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6

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When port forwarding, none of the selected ports actually open.

I've tried all kinds of things, restarting my equipment, checking through basically every setting on my web interface, etc etc. But no matter what I do when I check the port, its always closed and people can't connect to my servers.

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11

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How do I remove a question that I posted here yesterday? It should be posted in Internet Equipment.

Yesterday I posted a question here: What stand-alone hardware firewall is compatible upstream of my AT&T Pace 5268AC? It should be posted in Internet Equipment.  I don't want to double-post.  Thanks.

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Linked Accounts

Trying to unlink accounts. When prompts followed "Remove this account"  does not appear.

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9

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Accepted Solution

Underground Fiber Terminal identification help

My home was built in 2017 when one lot was subdivided into 7. After the construction was finished, ATT installed Fiber infrastructure buried in my neighbor's front yard. But only one address of the 7 shows Fiber available in ATTs system. After some digging in my neighbor's yard, I found this infrast

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25

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Difficulty accessing my account

I have AT&T Internet service and I have DirecTV. On March 30 I got an email stating my account passcode was reset because of the data breach. Well, the email did NOT contain any information on how to change the passcode. In the process of trying to login/reset my password, I've obtained an ema

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Trending Accepted Solutions

(17)

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Official Solution

Actiontec modem with Internet 25

Can I use my existing Actiontec C2000A modem with Internet 25? It has bonded VDSL2+ capabilities.

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74

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Official Solution

Closed

Outdoor cell towers

I am trying to find out who I should speak with about a temporary outdoor cell tower for an event August 23 - August 25 in CT. Our flagship event is Dream Ride and you can find info at:  https://dreamride.org/  We get about 10,000 visitors and the event benefits Special Olympics from 41

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57

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Closed

Lowering Manhole Cover

Hello - I am an engineer who is redesigning a site entrance to meet state DOT standards. The redesign will necessitate lowering the AT&T manhole cover several inches.  Please let me know who I should talk with at AT&T about this.

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52

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Accepted Solution

New BGW 320 Gateway: Liftmaster/Chamberlain MyQ not compatible?!?

I set up the BGW320 that AT&T shipped to replace a flakey Arris today and it went amazingly well, copied over my same Wifi name and pw, and all the devices connected with no issues...except one. The Chamberlain/Liftmaster MyQ gateway for our garage door opener consistently says it's offline. &n

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46

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Accepted Solution

Need underground cabling.

Hi, We took a new connection for our new home. they have provided the wiring and stuff so fast. I appreciate it. But they need to connect the main line to provide the internet. for that need some underground work. its been 3 days every call with the customer service say same answer that "technician

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