Wireless Account & Billing

Getting error while upgrading an existing AT&T line from Samsung.com. Error is on AT&T sign in page during checkout. After selecting device and selecting service as AT&T On Samsung.com it askes "Do you have an AT&T account?" "Sign in to Your AT&T Account" After clicking on bu

AT&T U highway robbers! I traded in my iPhone Pro Max 13 with the value of $850. I only had your services for less than 6 months because of the poor connectivity issues and the outages that you had. By the way, I never received a credit for either. Looking back to my paperwork if I leave your se

YOU ARE OVER CHARGING ME FOR 11/29 to 12/31 I PREPAID TO COVER THESE DATES ON 11/29 AT TIME OF PURCHASE AT 5th Avenue Mall in ANCHORAGE AND I AM BEING CHARGED FOR THINGS I DIDNT ASK FOR I ASKED FOR $60 dollar monthly plan not $85 dollar monthly plan, and I didn't ask for ATT NEXT UP I DIDNT MAKE AN

My name is Sara Walton and I am a member of the United States Army. I found out my unit was deploying and several people recommended AT&T for where we would be going. I went to the store and the lady working there assured me I could switch and upgrade my phone and as soon as I got there i could

Hello,Today, I went solo on my own phone plan after the primary transferred billing responsibility for my line. Soon after picking a plan, getting a PIN, etc., I got an email to complete by signing in. So far, so good. Then, it asked me to merge my old account. I didn't remember having an old accoun

I ordered a new iPhone 15 Pro Max this morning with in store pick up. I never received a conformation email or anything after they deducted the money from my account. After saying everything is "24 hours" with chat and phone calls with ATT, the store saying they have no order for it, me having no ac

Hi, Taxes, Fees and Surcharges for a smartwatch data plan ($10) is too high. My Total comes to around $5.43 in which $1.49 is for Government Fees and the rest is ATT charges (Administrative Fee - $1.99, Regulatory Cost Recovery Charge - $1.50 and few others).I would like to understand why these ATT

I need to cancel my dad's account which has 2 cell phones and a galaxy watch. I need to transfer one of those cell phone into an account in just my name.  How can I do that?  I have been given the runaround with this.  My dad just entered into a nursing home and doesn't need his cell

At the end of January, AT&T ran a promotion to trade in your Samsung phone in any condition for an S24. Once I got the new phone, I sent back my S7 and received confirmation that it was received.  I waited 3 billing cycles for the credits to be applied and when that didn't happen, I contac

Our 'contract' indicated the monthly bill would be $180 (high for me --I am 76 on a pension) It was a shock when the first bill arrived past the turn in date. My bill is seven dollars shy of being $300/month. I resent that we were lied to. I resent when I sent in questions about this, I received a c

Why is it I can't view my usage details for January and February's billing cycles of this year. I have no problem viewing current usage or any of last years usage details. Just January and February of this year. I have never been able to see January 2024 now its February 2024 to. Never had this issu

Looking for an unlimited plan. I am currently a Boost customer

My ATT bill is due in a few days. Is that bill for the next month of service or the past month of service? I changed providers and am trying to find out if I am obligated to pay this bill or not.

Twice in just the past couple of years I have received notification from AT&T that my account information has been compromised, and you offer me some kind of Experian service free of charge to be alerted if my account(s) become impacted. This basically shifts the responsibility to me to keep an

I need to file a complaint with corporate. An employee needs to go work for mcdonalds. I want my (Edited per community guidelines)ing money back from a bill i paid and then cancelled 4 days later. They said I would get a refund. Now they say.....oh sorry for you, no refund. Auto payment, been with a

I have a brand new phone that was purchased in USA that came with the ATT sim card. I do not live in the USA, and I want to use my local sim card. However, I'm unable to make the switch because of the sim lock. I tried to do the device unlock from the ATT website but I was unable to do so because i

AT&T U highway robbers! I traded in my iPhone Pro Max 13 with the value of $850. I only had your services for less than 6 months because of the poor connectivity issues and the outages that you had. By the way, I never received a credit for either. Looking back to my paperwork if I leave your se