AT&T PREPAID
Learn how to manage your AT&T PREPAID account, sign up for AutoPay, reset your password & more!
Wireless Account
Wireless Billing
Online Account Access
The Military Discount
Let us help protect you from unwanted calls, text messages and spam.
Learn how to manage your AT&T PREPAID account, sign up for AutoPay, reset your password & more!
Get the new Samsung Galaxy S24 on the nation's largest & most reliable network!
Accepted Solution
In January 2024 AT&T was running the "the Samsung Galaxy S24 series on us, guaranteed with Galaxy phone trade-in. Any year, any condition. The promo clearly stated Any Galaxy S, Note, Z Any Year Any Condition. Seeing this, I traded in two of my older Samsung Galaxy phones which I used to upg
Questions
•
Wireless Account
1.9K
28
Accepted Solution
What is the most cost effective plan to use AT&T for international travel? Will be going to Spain/France for upto 6 weeks. Do I buy a burner phone? Buy a new SIM card? Just need some budgeting guidance as i plan to use text, phone and google maps daily.
Questions
•
Wireless Billing
2.7K
9
0
I was mislead by an employee at a Target kiosk. He purposely misled me into thinking that our old phones that we still owed on through Verizon would be incorporated into our AT&T bill. That bill would have been $244.00, a savings of over $150. He NEVER once told me that we would hav
Questions
•
Wireless Account
38
12
0
I've been getting repeated notices of unpaid balances on my AT&T account. But when I log into "My ATT", I see zero balances. What do I do to reconcile the false notifications with my actual payment history?
Questions
•
Wireless Billing
14
0
0
Anyone aware of long distance charges appearing on their wireless bill without their knowledge? I was charged an extra $200 for some call I apparently made to Italy for 43 minutes. I pleaded with customer service that I did not make that call and despite my plea asking for the benefit of the doubt,
Questions
•
Wireless Billing
35
5
0
Anytime I place a order online, I receive a email that states the following Status: CANCELED We couldn't verify this order XX-XXXXX really came from you. For your security, we canceled it. Don't worry, we'll release any funds being held on your card. Let's try this again. Let us help you reo
Questions
•
Wireless Account
2.1K
11
0
Was curious if anyone received the $5 outage credit from back in February? I didn’t have service for most of the day and have not received any credit for that disruption.
Questions
•
Wireless Billing
43
7
0
Hi, I have 3 main questions I was wondering if you might have an answers to? 1) The time on the Data Usage listing on your AT&T website always shows the time being an hour after the text is received or sent. Is that because of different Time Zones? I live in AZ. 2) My Wife sent a ?TEST? text from he
Questions
•
Wireless Account
24
2
0
Accepted Solution
Official Solution
Dear AT&T Customer Service, I hope this message finds you well. I am writing to urgently request your assistance regarding my AT&T account, which I requested to cancel and stop auto payment for cellular number (edited as per community guidelines) Despite my request, I have noticed charges
Questions
•
Wireless Billing
44
5
0
I've been getting repeated notices of unpaid balances on my AT&T account. But when I log into "My ATT", I see zero balances. What do I do to reconcile the false notifications with my actual payment history?
Questions
•
Wireless Billing
14
0
0
Why is it I can't view my usage details for January and February's billing cycles of this year. I have no problem viewing current usage or any of last years usage details. Just January and February of this year. I have never been able to see January 2024 now its February 2024 to. Never had this issu
Questions
•
Wireless Account
39
0
0
Closed
Looking for an unlimited plan. I am currently a Boost customer
Questions
•
Wireless Account
37
0
0
Accepted Solution
Twice in just the past couple of years I have received notification from AT&T that my account information has been compromised, and you offer me some kind of Experian service free of charge to be alerted if my account(s) become impacted. This basically shifts the responsibility to me to keep an
Questions
•
Wireless Account
100
2
0
Accepted Solution
AT&T U highway robbers! I traded in my iPhone Pro Max 13 with the value of $850. I only had your services for less than 6 months because of the poor connectivity issues and the outages that you had. By the way, I never received a credit for either. Looking back to my paperwork if I leave your se
Questions
•
Wireless Billing
66
19
0
Accepted Solution
Official Solution
Dear AT&T Customer Service, I hope this message finds you well. I am writing to urgently request your assistance regarding my AT&T account, which I requested to cancel and stop auto payment for cellular number (edited as per community guidelines) Despite my request, I have noticed charges
Questions
•
Wireless Billing
44
5
0
Accepted Solution
Hello,Today, I went solo on my own phone plan after the primary transferred billing responsibility for my line. Soon after picking a plan, getting a PIN, etc., I got an email to complete by signing in. So far, so good. Then, it asked me to merge my old account. I didn't remember having an old accoun
Questions
•
Wireless Account
43
5
0
Accepted Solution
Closed
When the plan said the usage of data is unlimited is unlimited right? And you don't pay extra if you don't over the limit right? So why did I get charged a 100 dollar or more on my card??
Questions
•
Wireless Billing
40
6
0
Moms give us everything. Let us help you find the perfect gift to say thanks to the mom in your life.
Surprise them with a Mother's Day gift that connect us!
Get the new Samsung Galaxy S24, S24+ or S24 Ultra on the nation's largest & most reliable network!
Have you ordered a new device or traded in an existing device? Have you scheduled an installation appointment?
We can help you fine the status of that order, that appointment and more.
Are you getting a CARE CODE 203.2 error message, asking you to Reset Your Password? Do you need help signing into your email or creating a secure mail key?
We have all you need to ensure your service is not interrupted.
Fraudsters can try to take advantage of you by phone, email, text or social media. Please remember that AT&T will never ask you to send us your personal or account information via email or text message.
Stay connected with friends and family with the data you need to surf, play, and stream your favorite entertainment, plus unlimited talk and text.
AT&T PREPAID offers pay as you go plans at a price you'll love – all with unlimited talk & text plus text to over 100 countries.
We have the answers to most of your frequently asked questions.
Shop the way you want
Free shipping & returns
Shop online with free shipping and returns.
Same-day pickup
Order online and pick up in-store or curbside today. Subject to availability.
Same-day delivery
Get same-day delivery with optional expert setup. Subject to availability. Select areas only.
Live shopping assistance
Get help picking out the perfect device and plan with a live virtual expert.