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Secure Family App not working as expected after update

I upgraded the app on my phone and the companion app in my son’s phone. Things appear to work and I can see his location. However, I don’t get any reports for usage and the app downtimes do not work as he is able to continue to connect to the internet at all times. What can I do to get the applicati

Questions

2.4K

36

Unlocking Moto G Power 2022

I need help unlocking my phone. The app does not work the website tells me to use the app and Motorola tells me to talk to at&t. My phone is prepaid and is well over a year old and has had service the entire time isn't on an installment plan or stolen. It was a Christmas gift from my sister and stil

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4

1

0

Spotify uses data?

My question is very simple.  Hopefully the answer is simple too, but here's the background that leads to the question:My wireless account contains 5 lines.  Two lines are used by two daughters who use Iphones.One daughter. I'll call number 1, switches her data "off" on her phone.  The other daughter

Questions

16.2K

8

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Can’t change network mode Note S20 w/5G

I just got a galaxy note s20 with 5g. The 5g in my area is causing my connection to be slower than 4g lte. I would like to turn off the 5g. When I go into the connections menu and mobile networks I don’t have the network mode menu item. Only: mobile data, international data roaming, allow 2g service

Questions

16.3K

19

Blocked number

We have multiple lines. My husband has a woman co-worker blocked on his phone, through his phone contacts? there?s nothing installed to block the number across our entire account. Periodically I check my son?s (young teenager) usage and phone to ensure he?s following rules, and tonight while in the

Questions

7

0

0

Need to move installment plan to another number on the same account

I have two phones on my account. Samsung Note 20 (phone 111-111-1111) and Iphone 13 pro max (phone 222-222-2222).  The samsung is free and clear but the apple has installments.  I switched the phone numbers thinking I could cancel one later but was told that the installment is on the Line

Questions

7

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0

Accepted Solution

Official Solution

Family signed up with ATT through a door rep? is this valid or should I switch to ATT via In-Store or Online

So some guys claiming to work for ATT came by and offered us a ATT deal because "ATT was buying Verizon towers and offering deals for switching for those who are noncustomers and those with atleast ATT Fiber" and got one of my family members to to sign everyone up for it. Other forums told me that

Questions

73

20

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Unauthorized Call Forwarding from ATT *** Customers Beware***

Has anyone checked their Call Forwarding feature on their phone's settings? I recently noticed I was not receiving any incoming calls and after checking my phone settings, I found out that the Call Forwarding feature was enabled. And below it was an unfamiliar phone number. Apparently, customer serv

Questions

485

1

0

Does "Text Message" pre-paid account ADD ON include in/out-going texts AND in/out-going texts w/pics

Text messages cost me $0.20 for each in AND out going text. $0.25 for in/out going text w/data, AKA a text with an attached picture. Does the 200 Text Message/month pre-paid account ADD ON include ALL in/out going texts w/ or wo/ pics? THANKS.

Questions

13

1

0

Is MY Device Compatible w/ the Network

I have a Microsoft Lumia 950. Will this device work with my AT&T plan?

Questions

8

1

0

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(21)
Blocked number

We have multiple lines. My husband has a woman co-worker blocked on his phone, through his phone contacts? there?s nothing installed to block the number across our entire account. Periodically I check my son?s (young teenager) usage and phone to ensure he?s following rules, and tonight while in the

Questions

7

0

0

Need to move installment plan to another number on the same account

I have two phones on my account. Samsung Note 20 (phone 111-111-1111) and Iphone 13 pro max (phone 222-222-2222).  The samsung is free and clear but the apple has installments.  I switched the phone numbers thinking I could cancel one later but was told that the installment is on the Line

Questions

7

0

0

Unable to use ActiveArmour on my phone.

I have an Android radio in my car, and I use my phone's hotspot to connect it to the internet. When I turn on ActiveArmour, it disables my hotspot. How do I set up my phone to be able to use both at the same time?

Questions

10

0

0

Problem viewing certain months usage details

Why is it I can't view my usage details for January and February's billing cycles of this year. I have no problem viewing current usage or any of last years usage details. Just January and February of this year. I have never been able to see January 2024 now its February 2024 to. Never had this issu

Questions

17

0

0

Closed

Namibia service

I?m in Namibia now and there is no service connecting despite the locals I am with having full bars everywhere we go. They are on MTC NAMIBIIA. This is the only provider showing up for me but when i connect to it manually nothing happens. Please help!

Questions

24

0

0

Closed

Unlimited plans

Looking for an unlimited plan. I am currently a Boost customer

Questions

19

0

0

Trending Accepted Solutions

(48)

Accepted Solution

Official Solution

Unlock devise

I have an IPhone which is locked by AT&T , can you help me unlock it please

Questions

437

4

0

Accepted Solution

Official Solution

Termination

I am on the unlimited starter plan and I brought my own phone. Is there a termination fee if I want to cancel service. I can?t find anywhere on my account that says I?m in a contract with AT&T.

Questions

187

2

0

Accepted Solution

Official Solution

GETTING DIVORCED AND NEED TO SEPARATE THE PHONES

My wife owns the ATT account and we are divorcing. What options do I have?

Questions

115

3

0

Accepted Solution

Official Solution

Possible malicious links

Hi. I'm here checking if these links are malicious.

Questions

113

5

0

Accepted Solution

Official Solution

how do i upload my id for verification

i was trying to upload my id but it won?t let me use the link

Questions

96

2

0

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