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ACP Wind Down

For customers who are losing the Affordable Connectivity Program (ACP) benefit, what kind of low-cost Internet plans (and amounts) are you being offered if you have called AT&T to discuss your options post-ACP?

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Requesting explanation for apparent WiFi switch at time of connection

Greetings. As I am configuring my wifi (WhistleBlowerMold (kettle whistle, that is)), I notice that the network named tbd----- is being identified as secured and then abandoned.  I do not have the credential for that network.  It is supposed to be Vivint panel's internal network (Vivint t

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Fiber Installation: Horrible job, drilled into the house / bent panels to get the job done

How do I report a problem with installation of the fiber run to my house? Pre-fiber, I had a AT&T land-line. House is newer construction, and has an external "Phone" access panel, behind which is the AT&T NID for the land line. Day before my fiber installation, AT&T techs showed u

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Keep getting redirects to a registration page while browsing internet

Keep getting redirects to a registration page while browsing internet

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Official Solution

running a webiste through an att device

is there a plan that allows you to run a website through an att device? are there any providers in the city of baltimore that can offer internet service that includes the ability to run a website ? since that is my business plan....

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Visa $250 gift card - Run around - Bait and exclude!!

I am curious if anyone signed up for AT&T Fiber before the new year (Oct - Dec 2023)? I switched from my previous internet provider who I had been with for 7 years. The previous provider was reliable, consistent and transparent in their billing and service processes. AT&T sent out a couple o

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Online ATT Internet Account Primary User Issue

I've been an AT&T Internet user for a long time. I was sick for a while and the email I used to setup my online account was deactivated do to no activity.  I also forgot my user password as the primary account user.  I can't reset the password because the primary user email can't rece

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iphone reports weak ATT wifi security when connected to home network

iphone reports weak ATT wifi security when connected to home network

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International student asking for help to address overdue bills issue

I'm an international student who had made an AT&T account at the local center in late August last year for the plan. The day I created my account and was going through the confirmation process, I was required to set and re-enter a four-digit password. However, I might have pressed the wrong numb

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MacBook says it's getting approx. 400 download...

According to all my speed tests (online, via software, via AT&T Smart Home Manager app) my MacBook should be getting approximately 400mb download. However, when I actually download things, I am typically getting about 20kb, which is impossibly slow. Any tips? I've tried all the reboots, cleaned

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(17)
Requesting explanation for apparent WiFi switch at time of connection

Greetings. As I am configuring my wifi (WhistleBlowerMold (kettle whistle, that is)), I notice that the network named tbd----- is being identified as secured and then abandoned.  I do not have the credential for that network.  It is supposed to be Vivint panel's internal network (Vivint t

Questions

2

0

0

Visa $250 gift card - Run around - Bait and exclude!!

I am curious if anyone signed up for AT&T Fiber before the new year (Oct - Dec 2023)? I switched from my previous internet provider who I had been with for 7 years. The previous provider was reliable, consistent and transparent in their billing and service processes. AT&T sent out a couple o

Questions

8

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Closed

Keep getting redirects to a registration page while browsing internet

Keep getting redirects to a registration page while browsing internet

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17

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Can wirelessly send to printer, but cannot scan back to computer

Since I changed from ATT DSL to ATT Air, I can no longer scan from my multi-function printer to the computer. It cannot find a computer. However I have no issues wirelessly printing from the computer to the printer.  No issues scanning before I upgraded. I've tried looking at firewall setting

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Active Armor turns off 'on its own'.

AT&T recommends that we turn on Active Armor. But, it turns off 'randomly'.  I checked my SHM this morning, and found Active Armor OFF.  When it had been ON the last time I had checked. Calling customer support to find out why gave me a lame assurance that its turning off is not a cau

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Extenders not showing even after forgetting and reconnecting

Following up on https://forums.att.com/conversations/att-fiber-equipment/fiber-with-home-extenders-extender-not-showing-but-working/6282d87412d20e6978ec4351?page=2 pretty frustrated with the smart home manager

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Trending Accepted Solutions

(15)

Accepted Solution

Official Solution

No internet 75024

Internet has been down since yesterday afternoon in plano. What's the status?

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Closed

Horrible customer service

I contacted Directv re their internet tv was told they use Att for internet. I had Att internet installed on January 23. I then contacted Directv re their equipment delivery as it was to be here prior to internet being installed. Directv customer service was horrible . I cancelled the service for b

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330

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Closed

Here we go again How to enable/disable IP Passthrough on BGW320-500

Hi- I read all the posts and am very network literate. I am referring to this post How to enable IP Passthrough on ATT BGW320-505 - Devon Stephens You do this and then how do you access the AT&T BGW UI- what IP? I want to use the BGW as a pure modem and kill all the wifi.    Also wh

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Official Solution

Return of Gateway

I’m a current customer. I had to have my gateway replaced several months ago. I just realized that I forgot to return the old equipment. If I return it now, can I get the credit for the non return fee on my account?

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Official Solution

Is this a scam number 888 454 9594

I needed to call ATT Internet customer service, so I googled "att internet" and this number came up right at the top. I called the number, and the guy asked me for my 4-digit passcode, I said I didn't have a passcode. Then the guy asked me for the last 4 digits of my social security. I got suspiciou

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