Wireless

Wireless

Share tips and tricks with other AT&T Wireless customers.
Ask a question

Latest conversations

View More

(221887)
SIM card

Received a galaxy S8 phone and did not have a SIM card. What do I need to do?

Questions

1

0

0

AT&T Global Fraud department incorrectly flagged newly created business account and cancelled with two numbers that were just ported in.

AT&T Global Fraud department incorrectly flagged newly created business account and cancelled with two numbers that were just ported in. The Fraud department stated the newly created account was deemed fraud because it shared the same address as a different business account I have with AT&T.

Questions

39

4

0

My phone is on mute, but when i open a game there's still sound

I have my phone set on silent but when I open up a game the sound comes on even though my phone is muted. I'm able to lower the sound and mute it using the volume rockers once I'm in the app itself but there shouldn't be any sound for anything if the phone is on mute. Is this a bug? Is there a fix f

Questions

14

1

0

Caller ID on Prepaid Services

Does anyone know how to change the outgoing caller ID on prepaid? When I call someone with ActiveArmor my caller ID says “WIRELESS CALLER” instead of my name.

Questions

5

0

0

Accepted Solution

Official Solution

tourist esim for USA

I will be traveling to the USA, does AT&T provide short term prepaid esims for tourists?

Questions

2.7K

2

0

Help please. My iPhone promotion from 4 months ago no longer exists?

TLDR: I'm hoping an honest ATT employee can look back and see the att.com promotion history for the 2022 iPhone SE (3rd gen) 64 gb between now and November 5, 2023. Full story: On November 5, 2023 I purchased an iPhone SE (3rd gen) on att.com. I'm a frugal person and had been using an iPhone 6s f

Questions

36

4

0

att wifi passpoint on iphone and not at&t customer

I have an Iphone SE that has at&t wifi passpoint in my managed wifi networks. I contacted my carrier and apple about this and never got an answer. I am not nor have ever been an AT&T customer so how is this on my phone and why cant I remove it?

Questions

12

0

0

Active Armor unable to activate - Error Code 13-20-403

I've been unable to activate Active Armor on my iPhone 13 Pro Max for a couple weeks now after a factory reset. I've tried the following: - deleting the app, restarting the phone, downloading the app from the App Store, and attempting to activate - resetting the device without a backup - resetting t

Questions

646

14

AT&T Phone not working with SIM

I have a Lumia 950, which I believe is still supported by AT&T's network. The device is unlocked, and it is the ATT branded version which has VoLTE, but the SIM card isn't working on the phone and I am unable to get service, make calls, and text. I know the card is fine, because it is new from S

Questions

18

1

0

AT&T cancelled my order.

I ordered a phone for my nephew, it was his birthday gift, it's been more than 4 days, and it never arrived, they also canceled my order, thank you AT&T :)

Questions

22

1

0

Be the first to reply

(22)
SIM card

Received a galaxy S8 phone and did not have a SIM card. What do I need to do?

Questions

1

0

0

Caller ID on Prepaid Services

Does anyone know how to change the outgoing caller ID on prepaid? When I call someone with ActiveArmor my caller ID says “WIRELESS CALLER” instead of my name.

Questions

5

0

0

att wifi passpoint on iphone and not at&t customer

I have an Iphone SE that has at&t wifi passpoint in my managed wifi networks. I contacted my carrier and apple about this and never got an answer. I am not nor have ever been an AT&T customer so how is this on my phone and why cant I remove it?

Questions

12

0

0

Hotspot "Failed to enable"

My Hotspot isn't working! Can you help? The device is in service I checked Settings > Personal Hotspot > "Allow Others to Join" and "Maximize Compatibility" My computer finds the device, but when I select the device for my Wi-Fi network, my computer displays the error saying "Failed to enabl

Questions

11

0

0

New Iphone 13 not receiving calls from some contacts

New Iphone13 won't accept calls from some contacts. Goes straight to voicemail.  Never shows up in the missed call list.  Not on airplane mode, do not disturb or blocked

Questions

15

0

0

Ver mis llamadas

Quiero ver mis llamadas

Questions

16

0

0

Trending Accepted Solutions

(44)

Accepted Solution

Official Solution

Billing

Wanting to make payment arrangements to get my service turn back on

Questions

150

2

0

Accepted Solution

Official Solution

GETTING DIVORCED AND NEED TO SEPARATE THE PHONES

My wife owns the ATT account and we are divorcing. What options do I have?

Questions

120

3

0

Accepted Solution

Official Solution

Device Unlock Request for a new fully paid off phone that has never been on the AT&T network.

I recently won a competition AT&T was hosting, and the prize included a new Galaxy S24U. The phone arrived but since this was never activated on the AT&T network the IMEI is not showing up as an AT*T phone when submitting a device unlock request. I have called customer service and went to my

Questions

99

2

0

Accepted Solution

ASUS Zenfone 9 (ASUS_AI2202) crashes as long as SIM card is inserted.

I have an ASUS Zenfone 9 model ASUS_AI2202. It's been working fine on AT&T since the summer.Recently, possibly just after I upgraded to Android 14, the phone started crashing.It only crashes when the SIM card is inserted.Not a boot loop, but less than a minute after booting or inserting the SIM

Questions

97

14

0

Accepted Solution

Official Solution

New customer

Unlimited plans. I'm currently a boost customer

Questions

93

3

0

Frequently Asked Questions

Expand all
Not finding what you're looking for?

Shop the way you want

Free shipping & returns

Shop online with free shipping and returns.

Learn more

Same-day pickup

Order online and pick up in-store or curbside today. Subject to availability.

Find a store

Same-day delivery

Get same-day delivery with optional expert setup. Subject to availability. Select areas only.

Learn more

Live shopping assistance

Get help picking out the perfect device and plan with a live virtual expert.

Learn more
How can we help you today?
Shop phones
& devices
Bring your
own device
Upgrade phone
Add a line
to your plan
Download
myAT&T app
Get help online
Visit a store
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.