Error messages
Are you getting an error message or error code on your U-verse TV? Don’t worry, we can help troubleshoot it.
How to install, troubleshoot & fix your equipment.
8.2K
After weeks of advertising, we allowed AT&T to "upgrade" our service to fiber optic. The internet is VERY fast, and all the TVs were working when the technician left the house. Several hours later, the TV picture froze for a little over a minute, and then came back on after missing that minute o
Questions
7
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Uverse customer for may years. Changed to fiber internet less than a year ago. service has gone downhill since. The internet seems to be working fine and the speed is doing fine also. Picture freezes or locks up. Happens on all tv's, channel change fixes it for a moment. All of our set boxes are on
Questions
35
3
Is there a quick guide available for the new UVerse app for Android? I got no notification that this was being pushed and there's no quick guide to show me what the icons mean or how to manage my existing recordings on my DVR. For example, I tried to delete a recording I already watched from a serie
Questions
59
2
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Accepted Solution
Official Solution
Purchased Android smart phone (Samsung S24+). Downloaded Uverse app. Does not show an option to display the Guide so I can view or record programs. Similar app on Samsung S8 did show this option.
Questions
37
3
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We have four tv boxes. 2 remotes quit working but we managed swapping 2 back and forth. Today a third one quit working. My question is how do I obtain replacements for these? I have the black remotes with S10-S2 on the back of the remote.ThanksBud
Questions
157
8
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Been having trouble with my primary receiver/dvr. Uverse randomly shuts down. Sometimes it reboots, other times I have to unplug- plug back in. If I replace my primary receiver, do I also have to replace the receiver I use for a second TV?
Questions
45
9
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We have a base DVR and a remote one that connects to a wireless access point. The remote DVR is no longer pairing and just shows a blue screen on the TV. The TV can display input from other devices, like the DVD, but not from the remote DVR. The access point indicates that it is trying unsuccessfull
Questions
23
1
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The U-verse app is not connecting to my wireless network. Two months ago I noticed the app was not recognizing it. I have even upgraded to the new AT&T fiber, yet still the U-verse app does not recognize my network. Not sure why this is happening, and so far nobody has been abl
Questions
641
25
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I moved into my townhome in 2022, two years ago next month. We have an issue with a cable connection on the second floor that I believe I am paying for but which does not work. Is it possible to request an AT&T repair person to come out and do a check for me? I realize it's b
Questions
54
4
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UVerse app used to show all the channels but all of a sudden its only showing premium channels! How do we get all the channels back? I tried deleting the app and reinstalling it; signed out and back in; restarted my ipad and phone…
Questions
3.1K
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After weeks of advertising, we allowed AT&T to "upgrade" our service to fiber optic. The internet is VERY fast, and all the TVs were working when the technician left the house. Several hours later, the TV picture froze for a little over a minute, and then came back on after missing that minute o
Questions
7
0
0
Accepted Solution
Official Solution
Purchased Android smart phone (Samsung S24+). Downloaded Uverse app. Does not show an option to display the Guide so I can view or record programs. Similar app on Samsung S8 did show this option.
Questions
37
3
0
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