Error messages
Are you getting an error message or error code on your U-verse TV? Don’t worry, we can help troubleshoot it.
How to install, troubleshoot & fix your equipment.
8.2K
I moved into my townhome in 2022, two years ago next month. We have an issue with a cable connection on the second floor that I believe I am paying for but which does not work. Is it possible to request an AT&T repair person to come out and do a check for me? I realize it's b
Questions
35
3
0
Accepted Solution
I've had Uverse for 15 years. That included home phone, which I just discontinued. It also included TV with IPN330HD-SG-A and IPN4320-SG-A set top boxes, and of course the gateway. The fiber is coming Tuesday, but I have a genuine sense of foreboding that none of my Cisco uverse receivers will work
Questions
44
6
0
I have four TVs, 3 have wireless receivers, I do not have a problem with these. The problem is with the receiver that is hard wired via ethernet cable. The VIP 2250 receiver has been replaced with a VIP 2262, the problem still exist, it will have signal loss after a minute or so it will return. Or I
Questions
51
4
0
Is anyone having issues with their Uverse? I can't get support for my issue from AT&T. Our main TV is freezing up every few mins., when it unfreezes it the screen looks digitized for a couple of seconds. We have a new TV and box. Any suggestions or help is appreciated..I apologize for my lack of
Questions
60
4
0
I have u-verse tv and the app in my i-phone was a blue screenl I went to open it and a pop up came up saying to update itl So i opened it and it showed a direct TV app which is black color. It does not have the channels that the other u-verse app had . anyone else have had this ha
Questions
46
9
0
My TV system includes: + Samsung smart TV………………….....................………….. TV on/off controlled by Samsung remote + Yamaha audio amp and sound system…...….………..Volume controlled by Yamaha remote + Scientific Atlanta (Cisco) IPN330HD set top box….Controlled by S10-S2 U-Verse remote which does not tu
Questions
37
3
0
Accepted Solution
I cancelled my service due to ridiculous cost, so I get an email stating which equipment I need to send back BUT I don't have anything with that serial # on it? I'm assuming it's the main box with the DVR but I'm obviously not 100% sure. And what do I do with all the other stuff, 3 other boxes inclu
Questions
67
6
0
Accepted Solution
I cancelled my service due to moving to non ATT serviced location. I was told I had 20 days to return equipment. I then get an email telling me to NOT return equipment and to recycle. So my question is: am I going to get a bill from ATT for my unreturned equipment or can I recycle
Questions
70
3
0
ABOUT EVERY 30 MINUTES THE TV PICTURE FREEZES. I CAN CHANGE CHANNELS AND EVERYTHING RETURNS TO NORMAL. THEN 30 MINUTES LATER THE SAME THING HAPPENS. ANY SUGGESTIONS.
Questions
73
2
0
Let us help protect you from unwanted calls, text messages and spam.
Are you getting an error message or error code on your U-verse TV? Don’t worry, we can help troubleshoot it.
Get the new Samsung Galaxy S24 on the nation's largest & most reliable network!
Accepted Solution
I've had Uverse for 15 years. That included home phone, which I just discontinued. It also included TV with IPN330HD-SG-A and IPN4320-SG-A set top boxes, and of course the gateway. The fiber is coming Tuesday, but I have a genuine sense of foreboding that none of my Cisco uverse receivers will work
Questions
44
6
0
If you're shopping for some a birthday, anniversary, graduation or any special occasion, AT&T has the great savings on the latest smartphones, tablets, smartwatches and more.
Get the new Samsung Galaxy S24, S24+ or S24 Ultra on the nation's largest & most reliable network!
Have you ordered a new device or traded in an existing device? Have you scheduled an installation appointment?
We can help you fine the status of that order, that appointment and more.
Are you getting a CARE CODE 203.2 error message, asking you to Reset Your Password? Do you need help signing into your email or creating a secure mail key?
We have all you need to ensure your service is not interrupted.
Fraudsters can try to take advantage of you by phone, email, text or social media. Please remember that AT&T will never ask you to send us your personal or account information via email or text message.
Stay connected with friends and family with the data you need to surf, play, and stream your favorite entertainment, plus unlimited talk and text.
AT&T PREPAID offers pay as you go plans at a price you'll love – all with unlimited talk & text plus text to over 100 countries.
We have the answers to most of your frequently asked questions.
Shop the way you want
Free shipping & returns
Shop online with free shipping and returns.
Same-day pickup
Order online and pick up in-store or curbside today. Subject to availability.
Same-day delivery
Get same-day delivery with optional expert setup. Subject to availability. Select areas only.
Live shopping assistance
Get help picking out the perfect device and plan with a live virtual expert.