AT&T Internet Account

AT&T Internet Account

Learn how to manage your Internet service and account.

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ACP Wind Down

For customers who are losing the Affordable Connectivity Program (ACP) benefit, what kind of low-cost Internet plans (and amounts) are you being offered if you have called AT&T to discuss your options post-ACP?

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Unlock SIM card Network

Hello, I tried to unlock my device by putting wrong pin many times, and now I've contacted the support team ( my phone is eligible) and they sent me the unlock code... when I put it, it doesn't unlock the device... so, what can I do?

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how do i pay an old 4+ years outstanding bill?

Hello, Any help apprecfiated.  In 2014 I suddenly became seriously ill and moved to my sister's care in CA (from Stockbridge Ga).  I didn't realize I had an outstanding bill.  Eventually I'm sure it went to collections.  Though I'm still in CA I wanted to set up home security.  I just found out ther

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3

Internet outage 75214

Internet has been down since Thursday 3/21. Map shows an outage though I am on the outside edge of it. Unlike prior outages I have received no text updates.

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Official Solution

Is this a scam number 888 454 9594

I needed to call ATT Internet customer service, so I googled "att internet" and this number came up right at the top. I called the number, and the guy asked me for my 4-digit passcode, I said I didn't have a passcode. Then the guy asked me for the last 4 digits of my social security. I got suspiciou

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64

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Customer loyalty department ?

Does anyone have the phone number to customer loyalty? The one I’ve used in the past just directs me back to the main menu. Current hold time is 24 minutes, to schedule a call back is 2 days from now. Last Friday they accidentally cut off my broadband instead of AIR they kept telling me they’d have

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No internet

Connection went down today 3/24/2024 and no luck getting it back up and running

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This company is awful - rewards scam

I signed up for AT&T back in early February when we moved into our new home as I was told it was the best. I was looking at several other companies that were slightly cheaper, but AT&T offered me a bunch of rewards to sign up so I went with them. When I signed up with the agent over chat she told me

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Using ATT connected car in Canada

I am driving to Alaska through Canada. I know I will be able to connect in the US and Alaska. However, ATT cannot tell me if I will be able to use my car's wifi in Canada. Does anyone have any experience with this?

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Horrible customer service

I contacted Directv re their internet tv was told they use Att for internet. I had Att internet installed on January 23. I then contacted Directv re their equipment delivery as it was to be here prior to internet being installed. Directv customer service was horrible . I cancelled the service for b

Questions

328

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ACP Wind Down

For customers who are losing the Affordable Connectivity Program (ACP) benefit, what kind of low-cost Internet plans (and amounts) are you being offered if you have called AT&T to discuss your options post-ACP?

Questions

3

0

0

Unlock SIM card Network

Hello, I tried to unlock my device by putting wrong pin many times, and now I've contacted the support team ( my phone is eligible) and they sent me the unlock code... when I put it, it doesn't unlock the device... so, what can I do?

Questions

8

0

0

Closed

Auto pay de enrollment

I have been de enrolled from autopay every 2 months, not by my request.   At&t has been horrible about providing any solution and just keep blaming others.  Telling me to re enroll and wasting my time on the phone.   I'm going to be canceling my service. 

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cannot get ATT debit card for refund to work

the ATT debit card mailed to me for refund after cancellation of U-verse service does not work ! PH's not answered and cannot establish a log-on  

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Billing and payment processing via Carol Stream is very slow.

I received our bill for at&t internet services yesterday (March 11). The issue date on the bill is February 25th.  Recently, I tracked my payments to Carol Stream and it takes four days.  The problem?  It takes Carol Stream 14 days to get a bill out the door.  Calculation of

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Trending Accepted Solutions

(4)

Accepted Solution

Official Solution

No internet 75024

Internet has been down since yesterday afternoon in plano. What's the status?

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472

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Accepted Solution

Official Solution

Closed

Horrible customer service

I contacted Directv re their internet tv was told they use Att for internet. I had Att internet installed on January 23. I then contacted Directv re their equipment delivery as it was to be here prior to internet being installed. Directv customer service was horrible . I cancelled the service for b

Questions

328

5

Accepted Solution

Official Solution

Is this a scam number 888 454 9594

I needed to call ATT Internet customer service, so I googled "att internet" and this number came up right at the top. I called the number, and the guy asked me for my 4-digit passcode, I said I didn't have a passcode. Then the guy asked me for the last 4 digits of my social security. I got suspiciou

Questions

64

2

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Accepted Solution

Compatibility of ARRIS SBG10 with AT&T internet/ WIFI

I just recently change my provider of internet/ WIFI to AT&T, my question will my personal Cable Modem ( Arris)SBG10, be compatible for AT&T WIFI

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