Wireless Account

Wireless Account

Learn how to best manage your wireless service and account.

31.8K

Ask a question

Pinned posts

(2)

Accepted Solution

Official Solution

Pinned

How to return your trade-in to AT&T - Information and Help from the AT&T Community

Learn what you'll need to do to send your trade-in Returning your device just got a bit easier. Once you move your data from your old phone to your new one, you will use the box your new device came in to ship the trade-in. You'll pack it up, tape the box closed (included), and place the shippin

Questions

52.6K

29

Accepted Solution

Official Solution

Closed

Where is my rewards cards?

I was suppose to receive two $300 rewards card for getting direct tv and att back and haven’t yet. I never received a confermation or nothing? Was I lied to?

Questions

2.6K

13

(31311)
Social Security Number found on dark web. Breached site AT&T

I have security alerts if email, social security number is found on dark web. I do NOT have AT& T at this time but tried to sign up for their cellular service, long story. They lost one of the phones that was supposed to be delivered to me. I get a monthly bill with the same credit on it from AT

Questions

94

6

0

Accepted Solution

Official Solution

Unable to become a customer because AT&T cannot verify identity.

Long story short, I have invested around 8 hours or so trying to become an AT&T wireless customer and because I share a name with my father and grandfather, I cannot be verified and complete the order. During the order process in-store for new phone, phone number porting, etc there is a step

Questions

2.9K

32

I got a notification from Intuit that my social security # has been compromised due to AT&T

Hello, I have received a notification that my social security # has been compromised by the AT&T leak. I have not been a customer for quite a few years and this is just absolutely ridiculous.  I need to contact someone with the company to take them up on their offer for free protection for

Questions

210

7

0

Accepted Solution

What is AT&T doing to secure its servers????

Twice in just the past couple of years I have received notification from AT&T that my account information has been compromised, and you offer me some kind of Experian service free of charge to be alerted if my account(s) become impacted. This basically shifts the responsibility to me to keep an

Questions

29

2

0

24/7 Support

At the bottom of the Support page, it says: Want to call us? Wireless support: 800.331.0500 or 611 from a mobile device Available 24/7 However, calling the numbers, I am told that I have called them outside their business hours. Have I misunderstood what 24/7 means?

Questions

996

5

0

Why Cant I Use my Lifeline Discount???

I have applied for a lifeline discount and it clearly states on the website that it can be used for internet, however I was informed it is currently for phones.

Questions

16

1

0

Issue porting over ATT number over to Verizon

I was having issue with text messages not going through to the new Verizon phone number and after dealing with Verizon, they discovered porting over wasn't fully completed and there was an incorrect pin. I'm now trying to access my AT&T account online and in order to sign in successfully, they are r

Questions

1.3K

4

0

In Home Experts are Scammers

I signed up for ATT internet in January. The day of the appointment for installation, an ATT in-home expert came to our home to help get everything set up with the internet, so I thought. As we were waiting for the technician to install, the in home rep asked us what cell phone plan we had. We ha

Questions

695

13

Accepted Solution

Closed

False advertising - Beware of ATT in-home agents

So, I was a happy customer with Mint wireless and Spectrum. Then came ATT fiber in our neighborhood, and like everyone else I got the installation done. As part of the routine checkup , ATT agent named Colby shows up. He checks the internet, everything looking good. Then he asks what wireless servic

Questions

115

25

Accepted Solution

w2's

I need my W 2 forms

Questions

13

1

0

Be the first to reply

(2)
Problem viewing certain months usage details

Why is it I can't view my usage details for January and February's billing cycles of this year. I have no problem viewing current usage or any of last years usage details. Just January and February of this year. I have never been able to see January 2024 now its February 2024 to. Never had this issu

Questions

33

0

0

Closed

Unlimited plans

Looking for an unlimited plan. I am currently a Boost customer

Questions

33

0

0

Trending Accepted Solutions

(6)

Accepted Solution

Official Solution

ATT Network Provider Lock

I have a brand new phone that was purchased in USA that came with the ATT sim card. I do not live in the USA, and I want to use my local sim card. However, I'm unable to make the switch because of the sim lock. I tried to do the device unlock from the ATT website but I was unable to do so because i

Questions

44

1

0

Accepted Solution

Phone disconnected and long time number quarantined...

ATT, My Father In Law, who is a multi years customer of ATT, recently lost his wife of 62 years. He went by ATT Store to upgrade his phone and turn his wifes phone off. Somewhere in the mixup with the ATT rep, both phones were disconnected. He has had this number for a LOT of years and it being dis

Questions

30

3

0

Accepted Solution

What is AT&T doing to secure its servers????

Twice in just the past couple of years I have received notification from AT&T that my account information has been compromised, and you offer me some kind of Experian service free of charge to be alerted if my account(s) become impacted. This basically shifts the responsibility to me to keep an

Questions

29

2

0

Accepted Solution

Official Solution

How do I do a transfer from a former employee

When I tried to do a transfer of billing responsibility. I don't understand how to do the transfer. The original contact is a former employee. I'm trying to transfer it to myself.

Questions

28

1

0

Accepted Solution

At&t international but phone says I'm on vodafone network

I'm traveling outside the USA and got the confirmation text that I was using at&ts international plan for $10/day, but in the upper left of my screen it says I'm actually connected to vodafone... any ideas why?

Questions

28

1

0

Frequently Asked Questions

Expand all
Not finding what you're looking for?

Shop the way you want

Free shipping & returns

Shop online with free shipping and returns.

Learn more

Same-day pickup

Order online and pick up in-store or curbside today. Subject to availability.

Find a store

Same-day delivery

Get same-day delivery with optional expert setup. Subject to availability. Select areas only.

Learn more

Live shopping assistance

Get help picking out the perfect device and plan with a live virtual expert.

Learn more
How can we help you today?
Shop phones
& devices
Bring your
own device
Upgrade phone
Add a line
to your plan
Download
myAT&T app
Get help online
Visit a store
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.