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I was asked to re-certify for my ACP Program with AT&T back in December which I did and applied. I have confirmed with ACP and have in writing that I was already receiving ACP benefits with my new application for AT&T. Fast forward I am charged the original price and no benefits. I assumed i
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Every time I see an AT&T truck in my neighborhood, I know I will have interruption with my internet fiber service. My internet has been out since April 14, 2024. What number should I call to get a real person talking to me? I have been using AT&T SmartHome Manager app to check my outage stat
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My property was damaged by ATT August 2022. I have had many Report/Ticket numbers given to me but ATT never calls me back or fixes the damage. The last Ticket number of PK4Z9V23 was given to me on 5/10/23. Again, no response. I called Customer Service for roughly the fifteenth tim
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I can log into the app, but when it loads it is just a blank blue screen. I have tried deleting and reinstalling the app, clearing the cache, and restarting my device. Nothing is working. Help!
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Hello, We have about 100 circuits with AT&T. An aggregator that our company is involved with suggested that we switch out our AT&T Circuits and go with a service company they work with - ACC. It turns out that ACC is a wholesale marketer of AT&T Services. We prefer working with
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Does AT&T Send out technicians on billable calls?We have an installation that is over 90 days old. It was not connected to our Main Distribution Frame in the building we occupy. We would prefer to have AT&T make the extension but our 'Aggregator' is saying that AT&T is refusing to assi
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On February 6, 2024, I was promised a $100 reward. After following up THREE Times already, NOTHING has happened!!! VERY frustrating. Seems like I am getting the runaround. I need to escalate this to management! How can I do this. I have been calling the escalation number listed, but NO HELP!!!!!
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Hello I cannot log into my AT&T account on smart home manager app. It says to use a different ID or link. I cannot access the app at all.
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We have a Nokia BGW320-505 SW Version 4.25.4 with static ip allocated to one of our firewall. The gateway will reboot itself (or restart service) at the 24 hour uptime mark religiously. No service issues, packet loss, or errors from the time it reboots until the the 24 hour mark when it reboots agai
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When I log into my ATT Internet account via a browser, it says my Internet 1000 monthly bill should be $80 (after paperless and autopay discounts) But I am being billed $85 each month I called in and the rep said the plan cost is $90, which comes to $85 But this is not what it says online Is there a
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AT&T recommends that we turn on Active Armor. But, it turns off 'randomly'. I checked my SHM this morning, and found Active Armor OFF. When it had been ON the last time I had checked. Calling customer support to find out why gave me a lame assurance that its turning off is not a cau
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Does AT&T Send out technicians on billable calls?We have an installation that is over 90 days old. It was not connected to our Main Distribution Frame in the building we occupy. We would prefer to have AT&T make the extension but our 'Aggregator' is saying that AT&T is refusing to assi
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