Wireless Billing

Wireless Billing

Learn all about about your wireless bill, usage, and payments.

25.8K

Ask a question

Pinned posts

(1)

Accepted Solution

Official Solution

Pinned

AT&T Unlimited Your Way: Premium, (Elite), Extra, and Starter per line cost chart for consumer plans.

Elite: While you can't add Elite anymore, I included information on the differences so you could do calculations on adding lines to your plans. Priority: Premium and Elite are at a higher priority than Extra, Starter, and all other AT&T consumer plans (even fixed data plans). This is not a pub

Questions

6.3K

11

(25245)
AARP ERROR DISCOUNT

Tried now entering my AARP discount to my New wireless account and it has been nothing but nonsense and problems. First attempt was made by an employee while setting up my new wireless plan. Gave them an error saying to many attempts were made to sign up. First call to customer service they told me

Questions

12

1

0

Payment arrangement

I had a payment arrangement for 3/26. They didn't take their payment then suspended my service today! I chatted with customer service and they said I didn't have that payment arrangement but I have the screenshot that proves I did!

Questions

13

3

0

Accepted Solution

Official Solution

Family signed up with ATT through a door rep? is this valid or should I switch to ATT via In-Store or Online

So some guys claiming to work for ATT came by and offered us a ATT deal because "ATT was buying Verizon towers and offering deals for switching for those who are noncustomers and those with atleast ATT Fiber" and got one of my family members to to sign everyone up for it. Other forums told me that

Questions

82

20

0

My friend bought me an at&t gift card to pay my phone bill and gave me the code

My friend bought me a at&t "prepaid" gift card to pay my phone bill, but apparently that's not how your prepaid cards work so I feel like we waisted his money...what can I do from here...not angry just stressed

Questions

17

1

0

fraudulent billing

I travel internationally: July - Jan and Feb My combined bills included over 600 dollars in roaming charges.  Details: -Cell data turned off -Roaming disabled Wifi only. Between 7 and 40 pic/vids are sent in 1 minute blocks, to completely different numbers (there isn't a wifi avail that can d

Questions

25

3

0

My money is gone because the warehouse doesn't know what happened to my phone.

I'm at a loss here. My bank account was emptied yesterday by ATT, I called to find out why and they say I never sent my damaged phone back to them. This is crazy to me since I sent it back late January and never heard anything more about it but they say they need a tracking number to prove I sent it

Questions

27

1

0

Accepted Solution

Insurance added during upgrade without permission by store employee

This is the second time this had happened where I go to a store, get an phone upgrade on a monthly plan, specifically say no insurance, yet on my next bill I see insurance added. It seems to me that this is something AT&T management is pushing on store employees to do for extra profits but obvi

Questions

993

37

Help please. My iPhone promotion from 4 months ago no longer exists?

TLDR: I'm hoping an honest ATT employee can look back and see the att.com promotion history for the 2022 iPhone SE (3rd gen) 64 gb between now and November 5, 2023. Full story: On November 5, 2023 I purchased an iPhone SE (3rd gen) on att.com. I'm a frugal person and had been using an iPhone 6s f

Questions

28

3

0

How AT&T stole 8k+ from one customer....

Hi Folks, I don't normally do this, but after 14 months, 7 calls, and the bill still growing every day... It's time someone, somewhere at AT&T takes notice and fixes things. Here's the history and time line...In July of 2022, AT&T reps hung out at Costco advertising their new fiber internet

Questions

47

6

0

Phone bill

I feel like you guys are robbing me I understand late fees and everything but I lowered my phone bill to the 76-77$ plan and I’m paying 17-18$ for my iPhone and you guys are charging me over 150-170$

Questions

29

2

0

Be the first to reply

(2)
Do you split your wireless payments? If so, what do you think of the new interface?

AT&T updated the interface for splitting wireless payments across multiple payment methods. It's terrible.  It's hard to get to, the interface is cumbersome, they identify cards by name when entering the payments and by the last for digits when reviewing the payments, and if you make a par

Questions

28

0

0

outage software update

I see we are getting a 5$ rebate for outage related to software upgrade recently. It is suppose to be avg cost for one day of service.  I am told that my rebate will be 5$ though I have 3 lines out for day each and guy with one line gets same $5.  ATT just trying to minimize cost for inco

Questions

41

0

0

Trending Accepted Solutions

(1)

Accepted Solution

Phone bill assistance

Hello, I was wondering if there were anyway to help with a shut off/overdue notice on my phone bill. Unfortunately my fiance lost his job and I’m a stay at home mom. We have no income at this time until my fiance starts his new job. My children have important doctors appointments, which we will nee

Questions

27

2

0

Frequently Asked Questions

Expand all
Not finding what you're looking for?

Shop the way you want

Free shipping & returns

Shop online with free shipping and returns.

Learn more

Same-day pickup

Order online and pick up in-store or curbside today. Subject to availability.

Find a store

Same-day delivery

Get same-day delivery with optional expert setup. Subject to availability. Select areas only.

Learn more

Live shopping assistance

Get help picking out the perfect device and plan with a live virtual expert.

Learn more
How can we help you today?
Shop phones
& devices
Bring your
own device
Upgrade phone
Add a line
to your plan
Download
myAT&T app
Get help online
Visit a store
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.