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Account & Usage

Account & Usage

Tips for managing your AT&T PREPAID account, data usage and payments.

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Your rudeness

I was a prepaid customer of yours for years, but ordered new phones from Verizon yesterday. Tired of your rudeness. I had autopay for years and every month you would send messages saying " your plan will renew in 10 day's and you will save money, if you have money in your account. HOW RUDE!!!! I com

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How to reset PIN/password with a data only device

Hello, I have a device with data only. I do not remember my PIN or my password and I cannot log into my prepaid account online. When I try to do "Forgot password" it says it can send me a temporary password or PIN via text message, however my device is data only and does not recieve SMS. There is no

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Paygonline account locked

Old and new password not working and phone number is locked so no reset password

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Phone Blacklisted in the DR by Claro Telecom

Hello - my phone stopped being able to receive/make calls yesterday, called ATT and went to the store, they keep telling me my phone has been blacklisted in the Dominican Republic - but they can't do anything and it's the phone, funny, because the phone is not lost/stolen with Apple or on the device

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Can't Re-Enroll in Auto Pay After Card Update

I recently had to get a new debit card with a new number, once I had the new one I shredded my old one. I didn't update the new info on my prepaid account until after I got the text that my account couldn't be charged. When I went to log in to change it I couldn't remember my password so I reset it.

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Prepaid wireless card

The first two numbers of the pin on my prepaid card are scratched off where I can't see them. I chatted online and went to an att store. No one is willing to help. Why use such a poor system if you're not going to do anything to help fix the problem. I can't believe a big company like att just rips

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Prepaid cards activated but not working

My wife and I bought 2 prepaid cards from the online store (the $25/mo 1yr prepaid). We received them, put them in our phones and received the activation sms. Activation went ok "your sim is active and almost ready to go", but we waited several hours (almost 12h now) and still no service. Tried cal

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Number is reserved

Hello I have attempted to call 1-800-331-0500 many times but could never get to a person. Our number is reserved and we can't get it unblocked. We got a prepaid sim card but don't want it anymore. I tried to go in store to set it up. But they say the number is reserved. Please unreserve the number s

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Wrong number in “About Phone” section of Setting/Group texting issue

Hi, I have an AT&T prepaid Android device. I have two questions: 1) Wrong phone in “About Phone” section When I setup of my new phone, a phone number was assigned to me. I contacted AT&T wireless to have my personal phone number ported to my AT&T phone, which was successful. However, in

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