AT&T Internet Account

We keep getting calls at our business from the “billing department” saying if we don’t increase our internet tier our price will go up “a lot of money.” For the just under a year we’ve only dealt with a single rep and everything has gone through him. We’re on the guaranteed price plan that was heavi

Description above pretty much sums everything up. Every time that I'm on the AT&t website, there's an error occurring. I had $100 taken out of my account. No service given and when I tried to make an in-store appointment I was told the appointment was not there and that they could not help me an

Home internet has been down since Thursday, April 4th, around 10am. Updates have not been consistent or frequent and none of the recent updates included an approximate resolution time frame. Is there a specific department that can offer more specific information? Is this the common practice with AT&

I'm trying to add Internet to my Cell account.  The representative tells me that I must give my social security number to add the Internet.  I don't want to give my social to someone on the phone.  I'm assuming they already have my social from setting up the cell phone account?  Why do I have to giv

So I just realized there is an offer here"Internet Savings Offer: Subj to change and may be discontinued at any time. New residential customers who purchase an AT&T Fiber plan (300Mbps or higher) and have or subscribe to an eligible AT&T postpaid wireless plan will receive a $20/mo bill cred

I HAVE BEEN CALLING AND CHATTING WITH AGENTS SINCE MONDAY. ON TUESDAY MORNING AN AGENT STATED HE HAD PLACED A MACD REQUEST AND HAD EXPEDITED IT. ON WEDNESDAY AND THURSDAY I CALLED AND WAS ASSURED THAT THE REQUEST WAS IN PROCESS. ON FRIDAY MORNING, THE AGENT ON THE PHONE INFORMED ME THERE WAS AN ERRO

We have no internet since last 24 hrs and AT&T keeps pushing timelines for resolution, without giving root cause or cause of delay to restore service. Funny part our neighbors across the street have internet with the same provider and AT&T can't move us to those circuits? Phone and Chat support (Edi

Hello AT&T Support, I am writing to express my disappointment with a recent issue I have encountered regarding my internet installation. As a loyal customer for over 10 years, I have generally been pleased with AT&T’s service. However, this experience has been far from satisfactory. On Apr

I HAVE TRIED TO TERMINATE MY PARENTS INTERNET SERVICE THROUGH THE PHONE WITH NO SUCCESS. THIS IS BEING DONE FOR MY PARENTS WHO ARE ELDERLY AND DO NOT RECALL PIN NUMBERS AND PASSCODES. THEY LIVE IN FLORIDA. YOUR CUSTOMER SERVICE IS TERRIBLE!!!!!!!!!!!!!!!!! I GAVE THE ACCOUNT NUMBER, SERVICE ADDRESS