Wireless Account

I ordered a new iPhone 15 Pro Max this morning with in store pick up. I never received a conformation email or anything after they deducted the money from my account. After saying everything is "24 hours" with chat and phone calls with ATT, the store saying they have no order for it, me having no ac

Our 'contract' indicated the monthly bill would be $180 (high for me --I am 76 on a pension) It was a shock when the first bill arrived past the turn in date. My bill is seven dollars shy of being $300/month. I resent that we were lied to. I resent when I sent in questions about this, I received a c

I am billed $5- for 'ad-ons' with no description.

Will AT&T send a new computer log in alert to the primary holder if I log in from a different computer than I usually do? I want to check our wireless account while I am out of town, but afraid it will send an alert to my husband's phone.

My dad recently sent back his unopened iphone 14 and after weeks of trying to get confirmation that AT&T received it, they finally told me they did receive it. But now AT&T is saying there wasn't a phone in the returned Apple box and that it had been opened. I know for a fact my dad didn't m

I was on someone else’s plan. We called and removed my line. I now have a separate AT & T account. However, our accounts are still linked under the app. I have called, chatted and tried everything to unlink the accounts and nothing is working.

Long story short, I have invested around 8 hours or so trying to become an AT&T wireless customer and because I share a name with my father and grandfather, I cannot be verified and complete the order. During the order process in-store for new phone, phone number porting, etc there is a step

Twice in just the past couple of years I have received notification from AT&T that my account information has been compromised, and you offer me some kind of Experian service free of charge to be alerted if my account(s) become impacted. This basically shifts the responsibility to me to keep an

At the bottom of the Support page, it says: Want to call us? Wireless support: 800.331.0500 or 611 from a mobile device Available 24/7 However, calling the numbers, I am told that I have called them outside their business hours. Have I misunderstood what 24/7 means?

I have applied for a lifeline discount and it clearly states on the website that it can be used for internet, however I was informed it is currently for phones.