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Wireless Account

Wireless Account

Learn how to best manage your wireless service and account.

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How to return your trade-in to AT&T - Information and Help from the AT&T Community

Learn what you'll need to do to send your trade-in Returning your device just got a bit easier. Once you move your data from your old phone to your new one, you will use the box your new device came in to ship the trade-in. You'll pack it up, tape the box closed (included), and place the shippin

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Where is my rewards cards?

I was suppose to receive two $300 rewards card for getting direct tv and att back and haven’t yet. I never received a confermation or nothing? Was I lied to?

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Data Usage

Hi, I have 3 main questions I was wondering if you might have an answers to? 1) The time on the Data Usage listing on your AT&T website always shows the time being an hour after the text is received or sent. Is that because of different Time Zones? I live in AZ. 2) My Wife sent a ?TEST? text from he

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6

0

0

Target AT&T Representative Misleading Information

I was mislead by an employee at a Target kiosk. He purposely misled me into thinking that our old phones that we still owed on through Verizon would be incorporated into our AT&T bill.  That bill would have been $244.00, a savings of over $150.  He NEVER once told me that we would hav

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15

1

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correct incorrect listed IMEI after insurance replacement

I have an ATT mobile phone line number and a Samsung S22 Ultra phone. There was damage to the original phone & a claim was filed with the insurance carrier.  The replacement phone arrived & we went through the activation process. It appears that the new phone's IMEI didn't get linked t

Questions

9

0

0

Subject: Formal Complaint Regarding Data Breach and Its Consequences

Dear AT&T Customer Service,   I hope this email finds you well. I am writing to express my deep concern and frustration regarding the recent data breach affecting AT&T's systems. It has come to my attention that personal information, including but not limited to Social Security Numbers

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65

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0

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AT&T Not Honoring Their January 2024 "Samsung Galaxy S24 on us guaranteed. With Galaxy phone trade-in Any year. Any condition

In January 2024 AT&T was running the "the Samsung Galaxy S24 series on us, guaranteed with Galaxy phone trade-in. Any year, any condition. The promo clearly stated Any Galaxy S, Note, Z Any Year Any Condition. Seeing this, I traded in two of my older Samsung Galaxy phones which I used to upg

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26

can't log into account.

Code REG_BU_080

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30

3

0

Customer Service keeps hanging up

Before anyone answers, the phone call is disconnected. I'm calling 1-800-288-2020

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Questions

3

0

0

Data Usage

Hi, I have 3 main questions I was wondering if you might have an answers to? 1) The time on the Data Usage listing on your AT&T website always shows the time being an hour after the text is received or sent. Is that because of different Time Zones? I live in AZ. 2) My Wife sent a ?TEST? text from he

Questions

6

0

0

correct incorrect listed IMEI after insurance replacement

I have an ATT mobile phone line number and a Samsung S22 Ultra phone. There was damage to the original phone & a claim was filed with the insurance carrier.  The replacement phone arrived & we went through the activation process. It appears that the new phone's IMEI didn't get linked t

Questions

9

0

0

Subject: Formal Complaint Regarding Data Breach and Its Consequences

Dear AT&T Customer Service,   I hope this email finds you well. I am writing to express my deep concern and frustration regarding the recent data breach affecting AT&T's systems. It has come to my attention that personal information, including but not limited to Social Security Numbers

Questions

65

0

0

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What is AT&T doing to secure its servers????

Twice in just the past couple of years I have received notification from AT&T that my account information has been compromised, and you offer me some kind of Experian service free of charge to be alerted if my account(s) become impacted. This basically shifts the responsibility to me to keep an

Questions

92

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Help! I Transferred Billing Today, and Now Can't Find Plan I Signed Up For After Merge

Hello,Today, I went solo on my own phone plan after the primary transferred billing responsibility for my line. Soon after picking a plan, getting a PIN, etc., I got an email to complete by signing in. So far, so good. Then, it asked me to merge my old account. I didn't remember having an old accoun

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42

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What are "add-0ns" for $50???

I am billed $5- for 'ad-ons' with no description.

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21

1

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w2's

I need my W 2 forms

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15

1

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