Wireless Account

Wireless Account

Learn how to best manage your wireless service and account.

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Where is my rewards cards?

I was suppose to receive two $300 rewards card for getting direct tv and att back and haven’t yet. I never received a confermation or nothing? Was I lied to?

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How to return your trade-in to AT&T - Information and Help from the AT&T Community

Learn what you'll need to do to send your trade-in Returning your device just got a bit easier. Once you move your data from your old phone to your new one, you will use the box your new device came in to ship the trade-in. You'll pack it up, tape the box closed (included), and place the shippin

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Canceling spotify free trial

How do I cancel the spotify free trial? I don't want to be charged at the end of the trial and I cannot find a place to cancel. Thanks.

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Unauthorized Call Forwarding from ATT *** Customers Beware***

Has anyone checked their Call Forwarding feature on their phone's settings? I recently noticed I was not receiving any incoming calls and after checking my phone settings, I found out that the Call Forwarding feature was enabled. And below it was an unfamiliar phone number. Apparently, customer serv

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Account flagged for fraud

My husband and I switched over as new costumers to AT&T. It hasn’t even been 2 weeks yet and we’re flagged non stop preventing me to have my phone number or getting into my new phone and having it on our account. Fraud department hangs up on us nothing is wrong with our account our information is co

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Scammed by AT&T In Home Expert

I'm kicking myself that I didn't search the internet to see if this was a scam prior to signing up for AT&T wireless. I was tricked into signing up for wireless service, had my trade in devices stolen, and am now left to pay for phones i would have never accepted had they not been "free." We ha

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Billing

Wanting to make payment arrangements to get my service turn back on

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Check Refund Status Request

Looking for a status of the refund. We received the below message o 12/18/2023.  We would like the credit issued in the form of a paper check-Willie D, (Edited to remove personal information)   Good news! We completed your check refund for your wireless service account ending in

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HBO Max with Unlimited Plus

I have AT&T Unlimited Plus and had HBO Max last week but now I'm told it's no longer available to me. Why isn't HBO Max available?

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424

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Does Credence Resource Management collect for AT&T

Does Credence Resource Management collect for AT&T bills that are over 3 years old? I’m seriously hoping that I haven’t been scammed out of a large sum of money by them. I would think AT&T would honor the Federal Regulations regarding cellphone bills over 2 years old; however, is it possible

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Unlocking Device - Military Orders

I requested an unlock for my device that’s not paid off. It has been denied both times for not sending in the requested documents. I sent in a copy of my orders both times with my IMEI and phone number. Talking to a customer representative they said it was because my movement was less than 90 days.

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Problem viewing certain months usage details

Why is it I can't view my usage details for January and February's billing cycles of this year. I have no problem viewing current usage or any of last years usage details. Just January and February of this year. I have never been able to see January 2024 now its February 2024 to. Never had this issu

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Problem viewing certain months usage details

Why is it I can't view my usage details for January and February's billing cycles of this year. I have no problem viewing current usage or any of last years usage details. Just January and February of this year. I have never been able to see January 2024 now its February 2024 to. Never had this issu

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Unlimited plans

Looking for an unlimited plan. I am currently a Boost customer

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AT&T prepaid

I I was recently having an issue with an online payment to add data to my account. My mother is in a nursing home so we do FaceTime a lot with the grandkids. The representative I spoke with not only fixed the problem, she actually told me there was a new plan available  for the same money and

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GETTING DIVORCED AND NEED TO SEPARATE THE PHONES

My wife owns the ATT account and we are divorcing. What options do I have?

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115

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New customer

Unlimited plans. I'm currently a boost customer

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Reg: My account and Pin

I am a AT&T carrier user I need to my account and pin. My phone number is (Edited to remove personal information)

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Billing

Wanting to make payment arrangements to get my service turn back on

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Credit to be issued to account

My name is Steven (edited as per community guidelines).  Business phone number (edited as per community guidelines).  I will not give account number on this forum. We have been on the phone a total of 14 hours plus trying to get a credit resolved for a phone that was returned.  We have an email from

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