AT&T PREPAID
Learn how to manage your AT&T PREPAID account, sign up for AutoPay, reset your password & more!
Discuss the full range of Apple devices available from AT&T.
31.3K
On Monday 4/18 I did the latest Apple update on my phone, when it was done I lost the ability to text or call , I could use iMessages over WiFi but no calling ability. I called Apple care from my daughters phone, they did some trouble shooting and a reset , still no ability to text or call . Apple s
Questions
6
0
0
Shortly after I start my car (Audi), the volume on my phone goes all the way up. I have to remember every time I exit the vehicle to lower it. It's a major pain! How can I fix this? I even deleted the Audi app, but that didn't work.
Questions
12
1
0
Have used personal hotspot for 5 years no issue. All of a sudden halfway through my workday the hotspot wont connect, it seems like it wants to, keep getting the link icon in the top left of my iphone 12 but it is keeps coming in and out and ultimately says cant connect. I am using a lenovo thinkpad
Questions
6
0
0
Never received box to send in old phone after my upgrade. I can’t ask to resend because it calls for a confirmation number from your email which I never received.
Questions
15
1
0
I am having an issue when I do the Quick Start Transfer where I get a message"Connection to your other phone was lost. Reset iphone to start setting phone up again." This happened twice now. Both phones are side by side. Went through a fair amountof the process. I think it was after the Siri setup w
Questions
11
1
0
My watch was stolen and I had AT&T Protect Advantage when it happened, but my husband just canceled the insurance without me knowing. Will they still cover it since the insurance was in place when it happened? I tried pinging in and calling the bar where I was, but someone clearly shut it down i
Questions
24
3
0
@ATTHelp Hello, I’d like to submit a request for iPad carrier visibility. Could you please DM me?
Questions
10
1
0
When we call and voicemail should pickup we get an error O19T. No one at the AT&T store or on the phone can fix it.
Questions
12
1
0
Hi, My iphone 13 Pro was stolen. The phone is now locked and marked as lost/stolen with a contact number listed on the screen. The phone has been off for two days now. I want to suspend service on the phone and block it. My question, if I suspend service and block it, can I then do a remote erase on
Questions
28
4
0
Accepted Solution
Official Solution
Does anyone know how I can find the DNS server my phone uses when connecting to AT&T's 5G network? What DNS server does AT&T 5G network use? I can easily view it on wifi, but cannot see it when on 5G. Don't believe this is Apple specific
Questions
3.7K
6
0
Let us help protect you from unwanted calls, text messages and spam.
Learn how to manage your AT&T PREPAID account, sign up for AutoPay, reset your password & more!
Get the new Samsung Galaxy S24 on the nation's largest & most reliable network!
On Monday 4/18 I did the latest Apple update on my phone, when it was done I lost the ability to text or call , I could use iMessages over WiFi but no calling ability. I called Apple care from my daughters phone, they did some trouble shooting and a reset , still no ability to text or call . Apple s
Questions
6
0
0
Have used personal hotspot for 5 years no issue. All of a sudden halfway through my workday the hotspot wont connect, it seems like it wants to, keep getting the link icon in the top left of my iphone 12 but it is keeps coming in and out and ultimately says cant connect. I am using a lenovo thinkpad
Questions
6
0
0
Hello,I have a problem to solve and would like to ask for help.While I was driving (Renault Scenic IV) and listening to music from my iPhone via R-Link, I noticed that the iPhone's screen continued to light up.Even if I turn it off with the right button, the screen turns back on automatically.Does a
Questions
21
0
0
compre un iphone 7 libre de icloud pero al colocar la sim me sale "tarjeta sim no valida" y queda atorada ahi hasta que saco el sim, tambien me dice "instala la tarjeta sim de un operador compatible o solicita que tu operador desbloquee este iphone", me comunique con claro y no me dieron solucion, l
Questions
27
0
0
Hola! He intentado por mas de una semana debloquear mi telefono celular y al ingresar el IMEI me aparece un texto diciendo "Lo sentimos, tenemos dificultades técnicas con nuestra red en este momento. Inténtalo nuevamente más tarde". Lo sigo intentado desde diferentes navegadores, ya intente borran
Questions
25
0
0
Accepted Solution
Official Solution
I wish to recover my voicemail greeting. I change to a different Provider. I still have ATT account I did not cancel out. I was not aware i would my voicemail Greeting.
Questions
33
2
0
Accepted Solution
Official Solution
I would like to contact you to request your assistance regarding IPHONE XR BLUE 64GB-USA which I purchased second-hand. After making the purchase, I discovered that the device is currently locked to iCloud and I cannot access its features. I would like to point out that I am not a current Xfinity cu
Questions
24
1
If you're shopping for some a birthday, anniversary, graduation or any special occasion, AT&T has the great savings on the latest smartphones, tablets, smartwatches and more.
Get the new Samsung Galaxy S24, S24+ or S24 Ultra on the nation's largest & most reliable network!
Have you ordered a new device or traded in an existing device? Have you scheduled an installation appointment?
We can help you fine the status of that order, that appointment and more.
Are you getting a CARE CODE 203.2 error message, asking you to Reset Your Password? Do you need help signing into your email or creating a secure mail key?
We have all you need to ensure your service is not interrupted.
Fraudsters can try to take advantage of you by phone, email, text or social media. Please remember that AT&T will never ask you to send us your personal or account information via email or text message.
Stay connected with friends and family with the data you need to surf, play, and stream your favorite entertainment, plus unlimited talk and text.
AT&T PREPAID offers pay as you go plans at a price you'll love – all with unlimited talk & text plus text to over 100 countries.
We have the answers to most of your frequently asked questions.