Phone & Device Upgrades

Phone & Device Upgrades

Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.

7.1K

Ask a question

Pinned posts

(1)

Accepted Solution

Official Solution

AT&T Device Protection – Enroll Your Device or Learn How To File A Claim!

I have personally used AT&T Device Protection... twice within 6 months. Life happens don't wait until it's too late you get Device Protection or a case for that matter! Learn about AT&T's Device Protection below or file a claim.  If you are thinking, "I wish I would have enrolled when

Questions

72.5K

15

0

(6925)
AT&T says my phone is prepaid when it's not

I've been trying to unlock my Motorola razr+ that was bought on a postpaid installment plan. I've paid off the installment plan and have been trying to unlock the phone, but every time I try, it gets denied and says that it's a prepaid phone and I need to do it through the myATT app. When I go to th

Questions

16

1

0

Lost Trade in Multiple Attempts

About a year ago I had ordered an iPhone 14 in place of my iPhone 11. I had received the new one and packaged the trade in for mailing. I had followed the instructions given to me. After a few months it was determined that AT&T never received the trade in so now it puts me responsible. After mul

Questions

11

0

0

Complaint for AT&T regarding ordering a new phone online.

I hope someone who works for AT&T will see this. I couldn't find another place to file a complaint: I recently tried to order a new phone from your website. Everything went fine at first, but at the end of the process I was informed that I would need to provide a photo ID to prove my identity.

Questions

11

1

0

New customer

I went into at att retail store wanting 5 business lines for a new account. All of my information was taken and was given a quote for what I would have to pay out of pocket.  Of the 5 lines 4 were going to be trade ins with 2 of them having new numbers.  I had to go in the next day bc I d

Questions

21

2

0

AT&T lost my trade in

I traded in two iPhones in July 2023. An 11 Pro and a 12 Pro. We dropped them off at the post office. I re received an email from them on July 25, stating that they had not received my trade-in as of yet, the iPhone 12 Pro. I called them right then and spoke with them and they told me that they had

Questions

393

9

Google pixel watch 2

I recently switched to att. I did the promotion and got the Google pixel 8 pro and the Google pixel watch 2 was free. They didn't have any in store so the had to order it and have it shipped to my house. Was ordered December 18th online it had a ship date of December 19-december 20. Now it's the 22n

Questions

64

2

0

PHONE FRAUD!!!!

Has anyone had an issue with upgrading a phone, turning in said phone and then getting a dismantled phone back saying thats what you sent in? I've even gone to the post office and been told that this is happening to att customers , no other company has had customers come in to say that they've had t

Questions

33

1

Trade in not showing in the records

In December, I became a new client at the AT&T store in Westlake, Austin. We exchanged 2 iPhone ProMax 12 devices for 2 iPhone 15 Pro devices. At the time of the exchange, we were informed that the trade-in value was $1,000, and we wouldn't need to pay for the new devices upfront. It was explain

Questions

24

1

0

Next up trade, with repaired phone.

If my screen is broken on my iPhone 12 pro max and I get it repaired. Would AT&T accept the phone for the next up trade? 

Questions

14

1

0

AT&T has the wrong trade in device

I recently traded in an iPhone 12 and I received a notification saying I didn’t meet requirements when I called them they said I traded in and iPhone 11 (I don’t even have an iPhone 11 I traded it in for my iPhone 12) they said I was getting 800$ instead of 1000$ I was outraged I have a video of me

Questions

205

15

Be the first to reply

(1)
Lost Trade in Multiple Attempts

About a year ago I had ordered an iPhone 14 in place of my iPhone 11. I had received the new one and packaged the trade in for mailing. I had followed the instructions given to me. After a few months it was determined that AT&T never received the trade in so now it puts me responsible. After mul

Questions

11

0

0

Trending Accepted Solutions

(0)
No conversations found!

Frequently Asked Questions

Expand all
Not finding what you're looking for?

Shop the way you want

Free shipping & returns

Shop online with free shipping and returns.

Learn more

Same-day pickup

Order online and pick up in-store or curbside today. Subject to availability.

Find a store

Same-day delivery

Get same-day delivery with optional expert setup. Subject to availability. Select areas only.

Learn more

Live shopping assistance

Get help picking out the perfect device and plan with a live virtual expert.

Learn more
How can we help you today?
Shop phones
& devices
Bring your
own device
Upgrade phone
Add a line
to your plan
Download
myAT&T app
Get help online
Visit a store
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.