AT&T Fiber Account

AT&T Fiber Account

Tips on managing your Internet with AT&T Fiber account.

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Held hostage

Terrible MSP and we cannot move off them because ATT tells us they MUST change our IP to transfer the account into our name, there are site to site tunnels, whitelists, and several applications all tied to our IP so either stay with the MSP who has ruined most of the system or you have to rebuild e

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Feel like I'm being overcharged, but want to double-check

I have AT&T 1gig home internet with the HBO Max plan. I have been charged $85 for the service for the past couple of months and wanted to start shopping around some options to see if I could save some money somewhere. When I started shopping around on the AT&T website, I noticed that in my A

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Internet suspended

I had a previous past due balance and paid the full balance off with a credit card yet my account is still suspended.

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12

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Requesting explanation for apparent WiFi switch at time of connection

Greetings. As I am configuring my wifi (WhistleBlowerMold (kettle whistle, that is)), I notice that the network named tbd----- is being identified as secured and then abandoned.  I do not have the credential for that network.  It is supposed to be Vivint panel's internal network (Vivint t

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Keep getting redirects to a registration page while browsing internet

Keep getting redirects to a registration page while browsing internet

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Online ATT Internet Account Primary User Issue

I've been an AT&T Internet user for a long time. I was sick for a while and the email I used to setup my online account was deactivated do to no activity.  I also forgot my user password as the primary account user.  I can't reset the password because the primary user email can't rece

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Closed

Keep getting redirects to a registration page while browsing internet

Keep getting redirects to a registration page while browsing internet

Questions

17

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Active Armor Internet Security never activates

I have been trying to activate the Internet Security Active Armor feature. But it never activates, have been on calls and chats for hours with multiple agents but no one is able to make this work for me.

Questions

26

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Unable to log into my cell service Verizon account

I am unable to sign into my Verizon account (my cell is through them. Want to watch my bill) while connected to my AT&T WiFi. This is the only site that gives an error message on. I can get in to my Verizon login if I am NOT connected to AT&t. We have had this issue since last May switching

Questions

32

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Multiple connections showing up on router being setup (with no ethernet cables leading from it)

Greetings. While I was on phone setting the new modem up, (did not go thru the SHM), and eventually when I got my wifi up, the following was the list of devices on my homenetwork. The one device on the wifi is mine.  These should not be my devices.  minipc-1 is certainly not mine. 

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Held hostage

Terrible MSP and we cannot move off them because ATT tells us they MUST change our IP to transfer the account into our name, there are site to site tunnels, whitelists, and several applications all tied to our IP so either stay with the MSP who has ruined most of the system or you have to rebuild e

Questions

4

0

0

Feel like I'm being overcharged, but want to double-check

I have AT&T 1gig home internet with the HBO Max plan. I have been charged $85 for the service for the past couple of months and wanted to start shopping around some options to see if I could save some money somewhere. When I started shopping around on the AT&T website, I noticed that in my A

Questions

14

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0

Closed

Keep getting redirects to a registration page while browsing internet

Keep getting redirects to a registration page while browsing internet

Questions

17

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Active Armor turns off 'on its own'.

AT&T recommends that we turn on Active Armor. But, it turns off 'randomly'.  I checked my SHM this morning, and found Active Armor OFF.  When it had been ON the last time I had checked. Calling customer support to find out why gave me a lame assurance that its turning off is not a cau

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22

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Autopay de enrollment(not by request)

At&t keeps de enrolling my autopayment.  5 times this has happened.  Does anyone else have issue with this?

Questions

23

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Launching SHM says 'updating wifi network'

I am using SHM to see what is going on with my network. But, on launching SHM, it says 'loading ...' and then 'updating your wifi ...'.  What is it updating?  What was the state before it did the 'update'?

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