‎AT&T Fiber Account | AT&T Community Forums

Smart Home Manager app blue screen

I can log into the app, but when it loads it is just a blank blue screen. I have tried deleting and reinstalling the app, clearing the cache, and restarting my device. Nothing is working. Help!

Questions

11

0

On February 6, 2024, I was promised a $100 reward. After following up THREE Times already, NOTHING has happened!!! VERY frustrating. Seems like I am getting the runaround. I need to escalate this to management! How can I do this. I have been calling the escalation number listed, but NO HELP!!!!!

Questions

17

2

0

Separating from an Aggregator

Hello, We have about 100 circuits with AT&T. An aggregator that our company is involved with suggested that we switch out our AT&T Circuits and go with a service company they work with - ACC. It turns out that ACC is a wholesale marketer of AT&T Services. We prefer working with

Questions

16

1

0

Does AT&T Send out technicians on billable calls?

Does AT&T Send out technicians on billable calls?We have an installation that is over 90 days old. It was not connected to our Main Distribution Frame in the building we occupy. We would prefer to have AT&T make the extension but our 'Aggregator' is saying that AT&T is refusing to assi

Questions

17

2

0

Sign up

Hello I cannot log into my AT&T account on smart home manager app. It says to use a different ID or link. I cannot access the app at all.

Questions

11

1

0

AT&T Gateway Reboots every 24 hours

We have a Nokia BGW320-505 SW Version 4.25.4 with static ip allocated to one of our firewall. The gateway will reboot itself (or restart service) at the 24 hour uptime mark religiously. No service issues, packet loss, or errors from the time it reboots until the the 24 hour mark when it reboots agai

Questions

48

9

0

Billing Amount?

When I log into my ATT Internet account via a browser, it says my Internet 1000 monthly bill should be $80 (after paperless and autopay discounts) But I am being billed $85 each month I called in and the rep said the plan cost is $90, which comes to $85 But this is not what it says online Is there a

Questions

35

7

0

Can't Login to AT&T Fiber Account / Redirect to Directv

Every time I try to login to my AT&T / MY AT&T as of this evening it takes me to DirecTV - and I haven't had an account with them in YEARS. Also, when I fight my way back to ATT, it tells me We can't display account information for one or more of your accounts. And doesn't allow me to see m

Questions

33

6

Static IP Address

How can I tell if I've been assigned a static IP address? Having trouble with our VoIP system and tech support guy wants me to find (get?) a static IP address from ATT. Supposed to help solve a double NAT issue and Bridge Mode/ IP Passthrough.

Questions

27

5

0

Video Chat lagging

Since I switched to AT&T Fiber, every time I use Google Meet With a Samsung device or even FaceTime with an iPhone I get distorted voice lagging in all areas of my house. My wife's iPhone ( newer generation) does not have the same problem.

Questions

20

1

0

1
2
3
4
5
6
7
8
9
10

Be the first to reply

Smart Home Manager app blue screen

I can log into the app, but when it loads it is just a blank blue screen. I have tried deleting and reinstalling the app, clearing the cache, and restarting my device. Nothing is working. Help!

Questions

11

0

Active Armor turns off 'on its own'.

AT&T recommends that we turn on Active Armor. But, it turns off 'randomly'. I checked my SHM this morning, and found Active Armor OFF. When it had been ON the last time I had checked. Calling customer support to find out why gave me a lame assurance that its turning off is not a cau

Questions

39

0

Frequently Asked Questions

Expand all

Have you ordered a new device or traded in an existing device? Have you scheduled an installation appointment?

We can help you fine the status of that order, that appointment and more.

Are you getting a CARE CODE 203.2 error message, asking you to Reset Your Password? Do you need help signing into your email or creating a secure mail key?

We have all you need to ensure your service is not interrupted.

Fraudsters can try to take advantage of you by phone, email, text or social media. Please remember that AT&T will never ask you to send us your personal or account information via email or text message.

Let us help you better protect yourself from scams.

Stay connected with friends and family with the data you need to surf, play, and stream your favorite entertainment, plus unlimited talk and text.

AT&T PREPAID offers pay as you go plans at a price you'll love – all with unlimited talk & text plus text to over 100 countries.

The power of AT&T. The freedom of PREPAID.

Got a few minutes to learn more?

Check out these informative articles and resources.

Abstract rendering of Fiber optic internet.

EXPLAINER

What’s fiber internet?

Between remote work, gaming, streaming videos, social media, email, and so on, many of us spend a huge portion of our lives online. That’s what draws so many people to internet powered by fiber.

Woman working from home and videoconferencing with several colleagues.

TRENDING NOW

AT&T Fiber now delivers speeds up to 5 GIG

Is your home internet fast enough? Depending on speed tier availability and your household’s connectivity needs, you may choose an AT&T Fiber plan with hyper-gig speeds.

Three kids lounging on a sofa and browsing the web on their respective devices.

BLOG

A quick introduction to Wi-Fi 6

Wi-Fi 6 was designed to improve on previous standards in several ways, including more efficient battery usage, higher maximum bandwidth, improve security features, and more!