Transfer Billing
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Discuss your business billing and general account questions.
4.7K
In August of 2023 our company signed a 3 yr Internet & Voice bundle contract. Every month for the past 7 months the monthly bill has been $400-500 more that the agreed upon monthly cost. AT&T agreed and has made promises to correct the bill for the past 5 months. About 2 months
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For 10 years I’ve been charged four dollars plus every month for a white page ad that doesn’t exist. I have called repeatedly and keep getting the runaround and nobody seems to wanna help me or can even find the account number. What should I do as I keep getting monthly bills thanks Jim
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I need a simple, straightforward solution for the continued harassment I am receiving from Mexico AT&T business customer "service". How can a contract signed 7 years ago, that expired after 2 years, still be valid?? Why can't AT&T send me any proof of this?? Why does AT&T co
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Hello, I've been trying to contact my account rep with very lackluster/no response for almost a month now. We are new customers and got Fiber when it came to our neighborhood and decided that while the fiber was being installed we would also switch our phones from our previous provider of 20 years t
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I returned an upgrade within the 30-day period period I went to the store The United States post office and I returned the phone. I have the receipt and I have a video of myself returning the phone for proof because of all of the horror stories I hear about AT&T not receiving devices. AT&T r
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I was billed for a non-return next trade in device. I chatted with 2 chat reps ( i have the transcripts), who assured me the phone had been received and had not been processed through the system yet. Since, I have chatted with 2 more reps, who tell me it was not received. The last rep g
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How do I go about requesting a new client solutions executive? The one assigned to my account is not helpful and has messed up our circuits and turn downs to the point that our service has been disconnected.
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So, my husband and I are both first responders in different capacities. He is more behind the scenes while I am on the front lines. We have both been with Verizon for years, but when we were introduced to First Net, we decided to give it a try. BIG MISTAKE! HUGE!!!! First off, the service is some o
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I am a telecom engineer at a hospital. I have 2 numbers with issues that my local provider tells me are managed by Teleport Communications. These may have been ported over to another hospital in our group, and I am trying to determine the call path for these numbers so I can troubleshoot effectively
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To Whom it May Concern: I am seeking telephone records from an old telephone number when AT&T was Southwestern Bell. Does the accounting and billing department keep records on Microfilm? This would be for the year 2000. Thank you.
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Want to give someone billing responsibility for your wireless, internet, TV, or home phone service? We can help.
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In August of 2023 our company signed a 3 yr Internet & Voice bundle contract. Every month for the past 7 months the monthly bill has been $400-500 more that the agreed upon monthly cost. AT&T agreed and has made promises to correct the bill for the past 5 months. About 2 months
Question
20
0
0
For 10 years I’ve been charged four dollars plus every month for a white page ad that doesn’t exist. I have called repeatedly and keep getting the runaround and nobody seems to wanna help me or can even find the account number. What should I do as I keep getting monthly bills thanks Jim
Question
8
0
0
I was billed for a non-return next trade in device. I chatted with 2 chat reps ( i have the transcripts), who assured me the phone had been received and had not been processed through the system yet. Since, I have chatted with 2 more reps, who tell me it was not received. The last rep g
Question
7
0
0
I am a telecom engineer at a hospital. I have 2 numbers with issues that my local provider tells me are managed by Teleport Communications. These may have been ported over to another hospital in our group, and I am trying to determine the call path for these numbers so I can troubleshoot effectively
Question
12
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hello, i had an account with at&t and had autopay, no issues there but then i received an invoice for $607.20 but on the invoice it doesnt say what its for? Ive called the number on the invoice and noone can seem to find that information and they dont even see that charge, ive been back and fort
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Accepted Solution
We are being charged late fees every month for the last 6 months even though we paid for our service on time. We called many times and the representatives on the phone always promised to take care of this and gave us several reference numbers, however the fees are still being charged monthly. They
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I upgrade to note 20 ultra I added next up for $5.00 a month. July I did the next up and was sent my S23Ultra I was also sent some work type phone. I transfered from note 20 ultra to S23ultra I talked to the representative who sent me the phone I told him that I donot want that "FREE" phone so he to
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Hello! Last week, I placed an order for a new phone on the business account I administer. I have received a "Your opinion is important to us" email asking for a review of the phone, but I didn't receive an order confirmation email or any tracking information. Is there a way to see purchase history o
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Hello, I am trying to update my s4 to the newest available version. The download is successful and then the phone restarts and starts the install. It gets to about 28% and then restarts. When I unlock the phone after the restart is complete the software update says it was interrupted. I have ver
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Hello I have a SONET Circuit I need disconnected.I have attempted this through the Disconnect desk but the system will not accept it.I have sent several disconnect notices to Global Support and they state they cannot disconnect it and go to the Disconnect desk or our Account Manager. I have sent s
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