Wireless Billing

At the end of January, AT&T ran a promotion to trade in your Samsung phone in any condition for an S24. Once I got the new phone, I sent back my S7 and received confirmation that it was received.  I waited 3 billing cycles for the credits to be applied and when that didn't happen, I contac

I called the AT&T customer service to update my new AT&T account and the Agent that was helping me told me about the ATT 'Buy One, Get One Free' Promotion for Apple Watch. Her name was "Joy" and she mentioned she had special authorization to give me a deal where I just have to pay installmen

My plan includes international calling. While in the Dominican Republic I made a call to the Dominican Republic and was charged $6 for the call.  Customer service chat said the charge was correct because I was in the US when I placed the call.  This despite other calls and texts just befo

I was quoted $160.03/mo over the phone (and sent an email from AT&T), but my bill ended up being $223.54 per month!!!! Who can I send this complaint to?

My plan is charging me $143 for my wireless. My bill shows two charges of $75 for on line and $67 for another. However, I only have one cell phone. When I call customer service they tell me this is normal because I have home internet and cable. However, I pay $30 for cable and $37 for internet. Does

I need to file a complaint with corporate. An employee needs to go work for mcdonalds. I want my (Edited per community guidelines)ing money back from a bill i paid and then cancelled 4 days later. They said I would get a refund. Now they say.....oh sorry for you, no refund. Auto payment, been with a

I am trying to switch two lines to AT&T to take advantage of the new customer $10 BYOD promo, however it keeps canceling my order due to being “unable to verify that it came from me” and to go to a store. It’s really odd since there is zero differentiation in any of my information, and all accou

Hello, Returned 2 cell phones albeit after the 14 days which I wasn't aware of. I'm sure it was in the agreement I signed. ATT sent me a return label and I sent product back. They admit that they have received it. But they won't give me any credit or send the devices back to me and have sent me to

I was trying to upgrade my phone back in April, I was placing an order for an iphone 11 pro, 50% off promotion ( credit applied after 2-3billing cycle), I had an question about trading in then the agent offered to help me with the order I was placing. I did ask him if I would still receive the promo

I signed up for ATT home internet fiber which I love. I left Spectrum. The day of installation, an ATT car pulled up and an associate Greg( i have full name) walked up to me. After discussing my current mobile plan he promised me a lower price than spectrum. He showed me the out the door price on