Wireless Billing

I have spent about 10 hours and spoken to at least six different agents, both customer service and in the business department and have a least 5 case numbers. They all assure me that the phone will be credited, the last stating within 24 hours and that was a week ago.  I have the return receip

In September of 2021 I switched to the unlimited plan so that I could get the iPhone 13 mini for free after billing credits. I never received any bill credit since then even though the newly redesigned installment page says I am receiving a credit of 19.45 a month.  

Twice AT & T has billed for international roaming charges that were disabled. Before sending my 14 y.o. daughter to Europe I visited an AT & T store in person in Siant Louis Park, MN to ensure that she wouldn't be able to incur additional charges. It took the store rep. almost an hour to fig

Updated for 2024 as there were lots of changes in the past year (I've got a few older versions of this floating around). Tablets in a UYW plan are $20.99 and placed on Starter priority with 15GB of hotspot (with HD streaming option). Wearables are $10.99. 99¢ increase: Some older plans that were

Elite: While you can't add Elite anymore, I included information on the differences so you could do calculations on adding lines to your plans. Priority: Premium and Elite are at a higher priority than Extra, Starter, and all other AT&T consumer plans (even fixed data plans). This is not a pub

I am trying to find out what the promotion was to add a new line and purchase a new iPhone 14, from around November 12?

TLDR: I'm hoping an honest ATT employee can look back and see the att.com promotion history for the 2022 iPhone SE (3rd gen) 64 gb between now and November 5, 2023. Full story: On November 5, 2023 I purchased an iPhone SE (3rd gen) on att.com. I'm a frugal person and had been using an iPhone 6s f

for the last four months, my bill has been increasing by $10 monthly. It is currently up to $140 a month when I first signed up they promised it wouldn’t get over $110 looking for providers and other options. please get back to me.

(Edited to remove personal information). Want to make payment but don’t know the outstanding amount. Please call (Edited to remove personal information) Carol, or (Edited to remove personal information) James, or [email scrubbed] or just answer here. Her email is down. So we need info. Thx.

Just venting.  Don't care.  For the second time ATT has pulled their upgrade/trade in game with me.  The first time i didn't have the receipts.  The first time i ordered the phone online at att with a chat window open.  Sure, no problem, you will get credits for your phone against what you are going