AT&T PREPAID
Learn how to manage your AT&T PREPAID account, sign up for AutoPay, reset your password & more!
Learn all about about your wireless bill, usage, and payments.
25.9K
Accepted Solution
Official Solution
Pinned
Elite: While you can't add Elite anymore, I included information on the differences so you could do calculations on adding lines to your plans. Priority: Premium and Elite are at a higher priority than Extra, Starter, and all other AT&T consumer plans (even fixed data plans). This is not a pub
Questions
6.5K
13
Dear AT&T Customer Service, I hope this message finds you well. I am writing to urgently request your assistance regarding my AT&T account, which I requested to cancel and stop auto payment for cellular number (edited as per community guidelines) Despite my request, I have noticed charges
Questions
10
2
0
Accepted Solution
I am sending this email because I have not been able to reach any customer service representative all day. The hold time is just simply ridiculous. I would have never changed from T-mobile if I knew this was gonna happen to me. My bill increased by $43 this month. I can’t get a live person on the ph
Questions
19
5
0
Was curious if anyone received the $5 outage credit from back in February? I didn’t have service for most of the day and have not received any credit for that disruption.
Questions
30
2
0
Anyone aware of long distance charges appearing on their wireless bill without their knowledge? I was charged an extra $200 for some call I apparently made to Italy for 43 minutes. I pleaded with customer service that I did not make that call and despite my plea asking for the benefit of the doubt,
Questions
13
0
0
Accepted Solution
Closed
When the plan said the usage of data is unlimited is unlimited right? And you don't pay extra if you don't over the limit right? So why did I get charged a 100 dollar or more on my card??
Questions
38
6
0
5 months in a row problem with billing and each time need call to the support to resolve it... each time bill is going up. each time 2-3h on the phone and still problem is here! Called last time to the loyalty team and spoke with supervisor! she just drop a call - no call back! DO NO TRUST sales and
Questions
63
10
Accepted Solution
Not travelling, but get texts from Canadians while I am in Arizona. Do I get charged if I do not answer while I am off wifi?
Questions
16
1
0
I am curious if others have encountered a similar issue: 1. Scheduled online to pay my bill in full on the due date. No problem in getting that set; AT&T generated a confirmation number. 2. Due date passes by 7 days, I learn that the transaction wasn't executed. AT&T charg
Questions
27
2
0
Accepted Solution
Official Solution
Closed
We requested the international day pass to be added to one phone line in September 2022 for 30 days while abroad. It was added but only charged for a few days. The rest of the days traveled was charged for roaming minutes even though the phone had roaming OFF. Airplane mode was also turned on. We no
Questions
332
3
0
I am ill over the lies I was told in order to sway me in to switching from a provider and my $76 monthly bill I already couldn’t afford to ATT and a higher bill. I walked in to BJs and was offered a “completely free iphone 14” (i was skeptical and needed to be reassured many times i wouldn’t have t
Questions
53
12
0
Let us help protect you from unwanted calls, text messages and spam.
Learn how to manage your AT&T PREPAID account, sign up for AutoPay, reset your password & more!
Get the new Samsung Galaxy S24 on the nation's largest & most reliable network!
Anyone aware of long distance charges appearing on their wireless bill without their knowledge? I was charged an extra $200 for some call I apparently made to Italy for 43 minutes. I pleaded with customer service that I did not make that call and despite my plea asking for the benefit of the doubt,
Questions
13
0
0
Accepted Solution
Closed
I need to file a complaint with corporate. An employee needs to go work for mcdonalds. I want my (Edited per community guidelines)ing money back from a bill i paid and then cancelled 4 days later. They said I would get a refund. Now they say.....oh sorry for you, no refund. Auto payment, been with a
Questions
63
7
0
Accepted Solution
AT&T U highway robbers! I traded in my iPhone Pro Max 13 with the value of $850. I only had your services for less than 6 months because of the poor connectivity issues and the outages that you had. By the way, I never received a credit for either. Looking back to my paperwork if I leave your se
Questions
63
19
0
Accepted Solution
Closed
When the plan said the usage of data is unlimited is unlimited right? And you don't pay extra if you don't over the limit right? So why did I get charged a 100 dollar or more on my card??
Questions
38
6
0
Accepted Solution
I traded in a device and got the iPhone 14 in September 2022 while on someone else's account. After that, last year, we transferred billing responsibility and I got an account of my own. I got the value plus plan and then I noticed that my trade-in credits (which were equal to the cost of the device
Questions
20
1
0
Accepted Solution
I am sending this email because I have not been able to reach any customer service representative all day. The hold time is just simply ridiculous. I would have never changed from T-mobile if I knew this was gonna happen to me. My bill increased by $43 this month. I can’t get a live person on the ph
Questions
19
5
0
Moms give us everything. Let us help you find the perfect gift to say thanks to the mom in your life.
Surprise them with a Mother's Day gift that connect us!
Get the new Samsung Galaxy S24, S24+ or S24 Ultra on the nation's largest & most reliable network!
Have you ordered a new device or traded in an existing device? Have you scheduled an installation appointment?
We can help you fine the status of that order, that appointment and more.
Are you getting a CARE CODE 203.2 error message, asking you to Reset Your Password? Do you need help signing into your email or creating a secure mail key?
We have all you need to ensure your service is not interrupted.
Fraudsters can try to take advantage of you by phone, email, text or social media. Please remember that AT&T will never ask you to send us your personal or account information via email or text message.
Stay connected with friends and family with the data you need to surf, play, and stream your favorite entertainment, plus unlimited talk and text.
AT&T PREPAID offers pay as you go plans at a price you'll love – all with unlimited talk & text plus text to over 100 countries.
We have the answers to most of your frequently asked questions.
Shop the way you want
Free shipping & returns
Shop online with free shipping and returns.
Same-day pickup
Order online and pick up in-store or curbside today. Subject to availability.
Same-day delivery
Get same-day delivery with optional expert setup. Subject to availability. Select areas only.
Live shopping assistance
Get help picking out the perfect device and plan with a live virtual expert.