Wireless Billing

I recently upgraded a phone in my account at the local AT&T store. I stated that I did not want the AT&T Next Up (SM) option because in a previous upgrade experience (in store as well), it was automatically added without my consent. This time, I made it very, VERY clear that I did not care f

In October 2023 I agreed to a promotion to trade in two eligible devices from T-Mobile into AT&T for two free iPhone 15 Pros. I shipped the phones in according to the promotion with the pre-paid shipping label and waited the three billing cycles to receive my credit. After not receiving this cre

I called an ATT representative (Brooke in Ocean Springs) to switch my mom from T-mobile on to my plan on December 21, 2023. I took very careful notes about all details. I do have the time of the call and her number to help trace what happened if need be.. It turns out that most things promised were

Was curious if anyone received the $5 outage credit from back in February? I didn’t have service for most of the day and have not received any credit for that disruption.

I was told my phone was suspended and I couldn’t make calls or use anything without wifi. Turns out I did have a balance of $230 and I paid it. Nothing happened. I talked to 4 people and was eventually told I needed to wait 24 hours. So I did. It’s now been over 24 hours, my phone is still not worki

My plan includes international calling. While in the Dominican Republic I made a call to the Dominican Republic and was charged $6 for the call.  Customer service chat said the charge was correct because I was in the US when I placed the call.  This despite other calls and texts just befo

We got free phones through AT&T and signed a contract to pay so much per line for so many years. Now AT&T keeps raising the rate. How can they do that? I signed up expecting to pay X amount per month per line and first they remove the discount for auto-pay and then they raised the per line r

Hello, I am a University student, I have recently heard that At&T offers discounts for students. I am already a customer and part of a family plan under the ownership of my father. So the questions is, could I still get that discount to the plan we have or at least to the line I'm using? I'll

AT&T is scam. I signed up for AT&T at Costco kiosk and it was the worst decision of my life. I was paying $180 with T-Mobile for seven lines including two tablet lines unlimited everything. I was told at the Costco kiosk for AT&T that my bill will be $206 and I will have everything unlim

What do I do to get a new phone I can't seem to get help from no one it's one thing paying full why can't I get a payment plan what is the deal with this I have never had AT&t and they still won't give me a chance what do I do.