AT&T PREPAID
Learn how to manage your AT&T PREPAID account, sign up for AutoPay, reset your password & more!
Apple
Android
Samsung
Other Phones & Devices
Wearables
AT&T Cell Booster
Phone & Device Upgrades
Let us help protect you from unwanted calls, text messages and spam.
Learn how to manage your AT&T PREPAID account, sign up for AutoPay, reset your password & more!
Get the new Samsung Galaxy S24 on the nation's largest & most reliable network!
We purchased a iPhone 11 in November but decided to go with the iPhone 12 mini instead. We spoke to a customer service rep who said to use to use the return label and said we could use USPS to ship. We had our mailman scan the box but we were told we didn't need a tracking number. Now i
Questions
•
Phone & Device Upgrades
31
1
0
When I picked up my phone upgrade from my local store, (which messed it up the first time, but that’s a whole different debacle) they gave me my shipping box and my shipping label then told me verbatim “Just tape the label to the box and drop it off in the USPS package drop off.” So I did exactly th
Questions
•
Phone & Device Upgrades
7
0
0
When we call and voicemail should pickup we get an error O19T. No one at the AT&T store or on the phone can fix it.
Questions
•
Apple
11
1
0
my phone turned off and will not turn back on. Battery was not low, charged works and bill was paid and spouse has a working phone.
Questions
•
Samsung
10
1
0
Hello! need help unlocking U668AA phone, does not want to accept SIM cards
Questions
•
Android
31
2
0
Hello, We are a small business who offer products for home automation. Customers can put in their AT&T phone number in the email-to-sms format, ie, eg: [email scrubbed] if they wish to receive notifications when there is an alarm condition generated on their sensors. This was working fine, but rece
Questions
•
Other Phones & Devices
28
7
0
Hi, My iphone 13 Pro was stolen. The phone is now locked and marked as lost/stolen with a contact number listed on the screen. The phone has been off for two days now. I want to suspend service on the phone and block it. My question, if I suspend service and block it, can I then do a remote erase on
Questions
•
Apple
27
4
0
Accepted Solution
Official Solution
Does anyone know how I can find the DNS server my phone uses when connecting to AT&T's 5G network? What DNS server does AT&T 5G network use? I can easily view it on wifi, but cannot see it when on 5G. Don't believe this is Apple specific
Questions
•
Apple
3.7K
6
0
Hello i am interested on the new flipphone from Freetel "mode 1 reto 2" from Japan that debut in October this year it does say it's unlocked and it even works on Canada some people have said Model:MD-06P 2G Network : GSM GPRS EDGE 850, 900, 1800, 1900 MHz 3G Network : UMTS HSDPA UMTS 800, 9
Questions
•
Android
20
1
0
Wifi calling has not worked properly on my samsung galaxy s23 plus for close to a year. Randomly my wifi calling will not work and I will miss calls and messages. When I send an outgoing call the party receives my call but neither of us can hear each other. Wifi calling was working normal until I en
Questions
•
Android
156
5
0
When I picked up my phone upgrade from my local store, (which messed it up the first time, but that’s a whole different debacle) they gave me my shipping box and my shipping label then told me verbatim “Just tape the label to the box and drop it off in the USPS package drop off.” So I did exactly th
Questions
•
Phone & Device Upgrades
7
0
0
Apparently there was a misconfigured file on the Femtocell Gateway that caused links to go down for certain service areas. The fix has been put in place so the Cell Booster should be working now. You may have to power cycle your phones and then power them back up so they can re-register themselves t
Questions
•
AT&T Cell Booster
29
0
had to do a factory reset due to a corrupt message. After doing that, all the apps reloaded and the texts, pictures, etc. The only problem is that there is a one year (exactly) gap between new and old text messages and phone call logs. Any idea what to do to restore those missing items? Seems to me
Questions
•
Android
43
0
0
Hello,I have a problem to solve and would like to ask for help.While I was driving (Renault Scenic IV) and listening to music from my iPhone via R-Link, I noticed that the iPhone's screen continued to light up.Even if I turn it off with the right button, the screen turns back on automatically.Does a
Questions
•
Apple
20
0
0
compre un iphone 7 libre de icloud pero al colocar la sim me sale "tarjeta sim no valida" y queda atorada ahi hasta que saco el sim, tambien me dice "instala la tarjeta sim de un operador compatible o solicita que tu operador desbloquee este iphone", me comunique con claro y no me dieron solucion, l
Questions
•
Apple
26
0
0
Hola! He intentado por mas de una semana debloquear mi telefono celular y al ingresar el IMEI me aparece un texto diciendo "Lo sentimos, tenemos dificultades técnicas con nuestra red en este momento. Inténtalo nuevamente más tarde". Lo sigo intentado desde diferentes navegadores, ya intente borran
Questions
•
Apple
24
0
0
Accepted Solution
My pixel pro 8 is having issues randomly disconnecting (no sim error) and I am told that this update will fix it.
Questions
•
Android
163
3
0
Accepted Solution
Official Solution
I placed an order yesterday for a device upgrade ( I'm eligible) and placed an order for store pickup. I went to the store to collect the phone, the store agent ran a fraud check with another online agent, who asked me some questions on phone. It wasn't audible at all, still I answered the questions
Questions
•
Phone & Device Upgrades
81
2
0
Accepted Solution
Unfortunately, I bought a locked mobile phone, and I can't contact the original owner. I hope I can get your help. I really need this mobile phone, and I am desperate and helpless. I hope you can help me.
Questions
•
Apple
40
5
0
Accepted Solution
Official Solution
My daughter got a new phone (iPhone 14) that used my son's phone's (iphone 13) upgrade eligibility. As a result, when her phone was activated, it deactivated my son's. Now it looks like we have two of the same phone with different numbers, only his number isn't active on his phone. How can I fix thi
Questions
•
Phone & Device Upgrades
34
4
0
Accepted Solution
Official Solution
I wish to recover my voicemail greeting. I change to a different Provider. I still have ATT account I did not cancel out. I was not aware i would my voicemail Greeting.
Questions
•
Apple
32
2
0
If you're shopping for some a birthday, anniversary, graduation or any special occasion, AT&T has the great savings on the latest smartphones, tablets, smartwatches and more.
Get the new Samsung Galaxy S24, S24+ or S24 Ultra on the nation's largest & most reliable network!
Have you ordered a new device or traded in an existing device? Have you scheduled an installation appointment?
We can help you fine the status of that order, that appointment and more.
Are you getting a CARE CODE 203.2 error message, asking you to Reset Your Password? Do you need help signing into your email or creating a secure mail key?
We have all you need to ensure your service is not interrupted.
Fraudsters can try to take advantage of you by phone, email, text or social media. Please remember that AT&T will never ask you to send us your personal or account information via email or text message.
Stay connected with friends and family with the data you need to surf, play, and stream your favorite entertainment, plus unlimited talk and text.
AT&T PREPAID offers pay as you go plans at a price you'll love – all with unlimited talk & text plus text to over 100 countries.
We have the answers to most of your frequently asked questions.
Shop the way you want
Free shipping & returns
Shop online with free shipping and returns.
Same-day pickup
Order online and pick up in-store or curbside today. Subject to availability.
Same-day delivery
Get same-day delivery with optional expert setup. Subject to availability. Select areas only.
Live shopping assistance
Get help picking out the perfect device and plan with a live virtual expert.