Features & Services

My wife and I live in Qatar. We have been using the INTERNATIONAL Day Pass since we arrived almost 10 months ago. Last week (10 Apr) we were no longer able to make any INTERNATIONAL CALLS outgoing to any number (including 1-800 #'s). We can send and receive text messages normally. We can receive INC

I was traveling for a week and had my iphone 15 on airplane mode. When I turned off the airplane mode, the text messages did not come through. Is there any way to retrieve the messages? Is there any way to prevent this from happening again?

I’ve searched the vast similar issues reported here. My problem: SMS, MMS, and group texts frequently either, aren’t received ever, come in all at once in a dump and out of order, and when sending it’s either delayed significantly, or kicks back that the message was not sent and I have to attempt to

I am unable to use my PlayStation portal on att hotspot service. I can connect via other services WiFi and hotspots. It is only att that does not allow my device to make a solid connection. I am certain there is some type of blocking either on purpose or not that is preventing my device from making

these has to be a log that shows what cell tower was being used, right?

I received 2 Rewards Cards a few weeks back for Internet and Wireless services. Lo and behold, they don't work anywhere! And yes, before your silly bot asks if I've activated them and checked my balance, the answer is "yes" to both. I have called the "help" line twice, and both times the "system" wa

For the past 3-4 months I, along with other IT folks at my place of work, are not receiving our email-to-sms alerts sent from our mail server. I have scoured the internet looking for answers, emailed abuse_rbl@abuse-att.net as well as mobilityabuse@att.com, and performed my own testing.  I hav

My friend can't see when I text her, but I can see her messages. I have a Samsung Galaxy A52 S and she have a IPhone 10 or 11. Can you please help me???

This is a follow-up to my similar post in May 2023. I recently traveled to Switzerland and once again found IDP to be frustrating (for texting). I'm (once again) looking for advice on whether it's possible to handle this situation better. AT&T's website says you can use IDP to "Access your elig

Your rep told me when I land in Spain I would automatically have international day pass added to my plan. This did not happen and I face roaming charges. I used your website to add idp but your website constantly says there is an issue on your end. I download the myAT&T app after logging in the

My wife and I live in Qatar. We have been using the INTERNATIONAL Day Pass since we arrived almost 10 months ago. Last week (10 Apr) we were no longer able to make any INTERNATIONAL CALLS outgoing to any number (including 1-800 #'s). We can send and receive text messages normally. We can receive INC

Should I put my DL number into activearmor?

Our Business phone numbers have a CNAM which shows up on landlines but not AT&T wireless. Some of our numbers show up with "Los Angeles, CA" and some show up as "Spam risk". How can I fix this to show our CNAM? 

Texting to one particular network tmobile, is not possible using wifi and sometimes not reliable not using wifi

My spouse and I both have android phones. We both connect to the same attwifi passpoint. Her connection says connected and she is able to use the internet. However, my connection says "connected without internet" and I am unable to go online. I have reset my phone multiple times with the same outc

My domain inadvertently expired early this year, ever since then cloudfilter.net is rejecting all my email to sms notifications... there are literally NO blocklists,blacklisting and no issues with spam. spf, DKIM, and DMARC have been setup for quite some time. how do I get this bogus AUP#BL removed

Is there a way to pay just towards your phone cost, and not phone usage.

I would like to add Winegard Gateway GW-1000 to my RV. It takes a AT&T SIM card. What do i need to add to my plan to support this ?

How to charge to my account