10-26-2017 8:00 AM
It is day 6 of my free trial with Directv Now, the $35 package. I've been notified that if I don't cancel before tomorrow on the 27th at 7pm I will be charged. Just now I cancelled. The website then said my service will end tomorrow, no specified time. I wonder, since the cancellation will take a day to complete (which I wasn't aware of, otherwise I would have cancelled it earlier this week) how should I know for sure I won't be billed?
I also plan to come back to Directv Now in about a month. I like the service but not ready for the real deal yet.
Solved by: Go to Solution.
10-26-2017 9:02 AM
Just log back in and verify that it was cancelled. You can also check the payment history to make sure you were not charged.
10-26-2017 9:33 AM
It doesn't take a day for the cancellation to take place - it's just that subscriptions don't end when you cancel, they end when the current subscription period ends. What "cancellation" does is stop the automatic renewal. If you pay for a month, but cancel on the second day, the (already paid for) subscription continues for the rest of the month. They treat the trials the same way, even though they aren't paid - they continue until the end of the trial period, even if cancelled earlier.
03-15-2018 10:22 AM
Nothing we can do here from this user based forum. You will need to chat with support to resolve.
03-15-2018 10:29 AM
There is no phone number for DirecTV NOW. The only way to talk to customer service is through chat support.
scroll to the bottom and click "chat available"
04-08-2018 7:40 AM
04-08-2018 10:10 PM
The detailed instructions to cancel are here. If you get to the Manage My Plan page and at the bottom see a "Go Back" button but not a "Cancel Plan" button, I would think that would mean you don't have an active subscription. That should also mean that further up on that page where the 4 plans are shown, none of them should be checked and indicate "Current plan".
04-09-2018 6:21 AM
04-10-2018 8:17 AM
These guys are thieves. DO NOT subscribe for this service. I did the "free" trial and canceled within 6 days. Here I am 2 MONTHS LATER WITH TWO MORE CHARGES ON MY ACCOUNT. The agent assured me I would not be charged since I canceled within the 6 days. Then 30 days later I see a charge. Had that refunded and assured I wouldn't be charged again. What do I see yesterday? YET ANOTHER CHARGE.