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Changing package

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Changing package

If I change my channels or number of devices, do the changes happen immediately or at the next monthly renewal? For example, if I need to add a 3rd device, does it become available when I make the change or do I have to wait for the next billing cycle? Also, is the price pro-rated if the change is made during the month? Thanks.

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Message 1 of 5
ACE - Expert

Re: Changing package

Packages should take place immediately. It may require you logging out of your account (not just the streaming service bit your account). I have never changed by package outside of adding premiums but I had to logout for them to take effect. The 3rd stream should be the same way.

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ACE - Master
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Accepted by tpkiwi
‎12-31-2018 10:01 AM

Re: Changing package

Upgrades generally happen immediately and the cost increase is prorated.  (And a logout/login is usually required for the change to be recognized.)  Downgrades happen at the end of the current subscription month (that is, they only effect the next renewal, not the current subscription) and the price change is reflected in the renewal cost.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 3 of 5
Contributor

Re: Changing package

Thanks!

Message 4 of 5
Contributor

Re: Changing package

Thank you

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