07-10-2019 2:21 PM
@Victoria67/85 Link below has info on how to signup for military discount. Has links for active duty and veterans. You can alstroemerias go t a ATT corp store with proper ID.
07-22-2019 3:01 PM
Don't bother....you will never get it. They make it purposely make the process so confusing and difficulty with miss information and empty promises that you will never get a straight answer from anyone. Once they say....everything is good, wait 1 to 2 business cycles and you will see your discount....they lie! When you call back to find out why, someone will tell you that you didn't do something right, or it needs to be in your spouses name, or you are on the wrong plan...or "by the way" your unlimited plan doesn't qualify...on and on until eventually you give up because you are so frustrated and confused that you don't even remember why you called in the first place!
07-22-2019 5:40 PM
@Twyman Sorry for your troubles and I don’t know why you felt you needed to add your comments to 3 different threads but your experience is not normal. Do not presume everyone goes through what you have experienced, they don’t. If you want help getting your military discount, let us know.
07-26-2019 3:00 PM
I do have a question about this.
I've been into a store and provided the proof needed for the discount. My first bill shows my discount and it's labeled as "military" yet I received warning emails about calling 866-482-4608 to verify my eligibility for the discount.
I followed the instructions but they send an email to my AF.mil email which I do not have access to until mid August.
Am I going to lose the discount after this initial bill?
07-26-2019 7:02 PM
@Borrietheblade These are the Foundation Account Numbers (FAN) for military. The number should be in the upper right hand of your bill
07-26-2019 7:08 PM
@Fl_retire, I see those numbers on my bill.
My question still stands though. I couldn't "verify" my discount eligibility so will my next bill remove those numbers?
Or does it mean that by having those FAN numbers in the bill I have, in fact, qualified and been verified to keep the discount?
07-27-2019 10:19 AM
You should try again , they helped me and it is there for you, you may have been involved with the wrong person. It does work
08-01-2019 6:53 AM
Wrong his experience is exactly what happens and I hope he puts it on every thread he can find. I am a 100% disabled combat veteran and I was told by your peons that I do you to quit whining about getting your military discount that’s a direct quote and I have it recorded. I’ve been trying to get my bundle package for over six months now since the very first day I left T-Mobile which was the biggest mistake I ever made my life and signed up with AT&T
08-01-2019 12:06 PM
@QM2SSBTaylor Did you try the link in post#2 to receive your veterans discount? You can also go to to a AT&T Corp store with your account info and military ID. Have included a link to AT&T stores
By the way this is a customer to customer forum to help other customers.
- edited 08-01-2019 2:22 PM
@QM2SSBTaylor I have no idea what you are complaining about other than being told by someone to “quit whining” which is quite obviously inappropriate. As noted above, we are other customers (and military veterans), so not our “peons”. If you care to explain your issue, we may be able to help. As for military discount on non wireless services, they did not exist until this year. It has not been possible to get a military discount on anything but cellular service until this year or maybe it was last year, whenever the Unlimited & More plans were introduced.
08-02-2019 3:32 AM
08-20-2019 11:07 PM
Hello I’m the wife of a veteran, and I do receive the military discount on all three of our device lines. I took my actual military identification to the at&t store, but it has to be done by a manager. She scanned my ID card and I promise you on my next months bill I had my discount showing on all three lines as I was told I would. I’m not quite sure why you had the problems and issues that you did, but I have literally used several carriers... SPRINT, AT&T and Verizon and I have NEVER had any problems with getting my military discounts applied to our bills. I currently also have a Verizon account with 3 lines and I receive a military discount on 2/3 of those lines as well, and I literally followed the same process as I described above that I used at AT&T to get it applied to the Verizon account (took my I’d card to the store, they scanned it and the next months bill had my discount applied to those 2 lines). I truly am sorry that you and some others are encountering the problems you have/are, but try just taking your id to a different store again if you haven’t gotten your discounts applied. Sincerely hope that you get it worked out, because that discount does make a difference on the bill.
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