Tutor
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1 Message
Military Appreciation Discount
When I started AT&T services I was told I would get a 25% discount as a veteran. After many calls to customer support and extra effort to ensure my credentials were recognized I was recently told my discount is only 15%. No allowance or credit was made for payments made during the period my discount was not credited and no intent by the company to honor the 25 percent I was initially and subsequently promised. What can I do?
sandblaster
ACE - Expert
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64.7K Messages
5 years ago
What plan do you have? The 25% discount only applies to the two Unlimited & More plans. Any other plan only gets 15%.
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suguita17
Contributor
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1 Message
5 years ago
Same here, im wondering why i only got 15% instead of 25% for military appreciation. On that time I upgrade my service to unlimited the agent told me im getting 25% instead of my currently 15% discount. Didn’t question about it since no one i know is complaining.
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sandblaster
ACE - Expert
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64.7K Messages
5 years ago
@suguita17 Same question for you, what plan do you have? The 25% discount only applies to the two Unlimited & More plans. If you have an older unlimited plan (Unlimited Plus or unlimited choice), the discount is 15%. If you have a qualifying plan, you will get the 25% discount. I have Unlimited & More Premium, I am getting the 25% discount.
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MosesKJnr
Contributor
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1 Message
5 years ago
Wow seems there are some ethical issues here, right?
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sandblaster
ACE - Expert
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64.7K Messages
5 years ago
@MosesKJnr Why do you say that? See this website, ATT is very clear on what plans get the 25% discount: https://www.att.com/offers/discount-program/military-discount/index.html
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R1USMC2B
Contributor
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1 Message
5 years ago
I got a text message alert saying I am getting 25% and supposed to be getting an additional 10% for the auto pay discount but haven’t seen this adjusted to my account (and this was supposed to happen in October 2018). Every month has been a different amount on my bill history and I have the unlimited plan.
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MelWhitney
Contributor
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1 Message
5 years ago
The autopay should be a $10 monthly bill credit (not a % discount) and can take up to 2 cycles to appear. If it has been more than 2 cycles contact customer care
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