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cindyben's profile

Contributor

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1 Message

Tuesday, April 10th, 2018 6:12 AM

why is the Admin Fee increase $0.5 per mobile line?

In the latest April bill I'm seeing an increase of $0.5 in Administrative Fee on each of the ten lines in our mobile family plan. Is everyone else seeing the same increase? Is this justified / has ATT ever announced or explained the fee increase? Has anyone had successful experience asking for a bill correction? Thanks.

Tutor

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2 Messages

6 years ago

Administrative fee going up 260% in 6 months seems steep.  

$0.76/line on Jan-feb and Feb-march bill

$1.26/line on March-Apr and Apr-May bill

$1.99 on May-June bill.

Contributor

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1 Message

6 years ago

it will probably be $4.99 by the end of the year

ACE - Expert

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14.1K Messages

6 years ago


@butundo wrote:

it will probably be $4.99 by the end of the year


That seems unlikely. Verizon is $1.99 and they are usually pretty much in sync price-wise.

Tutor

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2 Messages

6 years ago

The increase was $0.5 only in April and since then it grew again by $0.73 which brings the total increase in "administrative fee" from $0.76 to $1.99 = 162% increase in administrative fees per line!!! This is totally outrageous!!!! SHAME ON YOU AT&T.

Tutor

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2 Messages

6 years ago

Hello AT&T!!!

Where are you in this discussion? No comment on the increase in these fees? twice in 3 months? 160% increase and you're quiet. Got nothing to say to all these disgruntled / angry/ frustrated customers? 

 

ACE - Expert

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14.1K Messages

6 years ago


@BeaZea wrote:

Hello AT&T!!!

Where are you in this discussion? No comment on the increase in these fees? twice in 3 months? 160% increase and you're quiet. Got nothing to say to all these disgruntled / angry/ frustrated customers? 

 


This is a customer-populated forum; AT&T doesn't enter discussion here. 

 

The only comment AT&T will make is this: https://www.wireless.att.com/cell-phone-service/additionalcharges/index.jsp?_requestid=28888

Contributor

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1 Message

6 years ago

This is just a price increase. What bull****. They want to offset the cost of their cell towers? How about all their other costs? Their "surcharges and fees" are just a way of advertising a lower price than they actually charge, and a way to raise prices without saying they are doing so. What a rip off. AT&T should be ashamed of themselves.

ACE - Expert

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23.9K Messages

6 years ago

Verizon charges the same fee.

Tutor

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5 Messages

6 years ago

Does that make it right?

Tutor

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7 Messages

6 years ago

Please edit the year 2018.

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