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Posted Nov 30, 2012
5:11:51 PM
suspended service

I am so done with at&t...  Services are suspended and no help from customer service.   My direct deposit got messed up and didnt go into my account so of course at&t was not understanding when my payment arrangement got broke.  shut my phones off and very rude...  I am going to go through Verizon free iphone 4 and service is way cheaper.  I have been with at&t for 8 yrs and they could care less about customers!!  Before this issue I never missed my payment arrangements and wasn't getting service suspended.  I guess its time for a fresh start with another provider.

I am so done with at&t...  Services are suspended and no help from customer service.   My direct deposit got messed up and didnt go into my account so of course at&t was not understanding when my payment arrangement got broke.  shut my phones off and very rude...  I am going to go through Verizon free iphone 4 and service is way cheaper.  I have been with at&t for 8 yrs and they could care less about customers!!  Before this issue I never missed my payment arrangements and wasn't getting service suspended.  I guess its time for a fresh start with another provider.

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Dec 7, 2012 9:33:09 AM
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Edited by ATTJulieCS on Dec 7, 2012 at 9:38:38 AM

The guidelines for payment arrangements can be found here http://www.att.com/esupport/article.jsp?sid=KB101595#fbid=vHiROW4c98R

 

 

 

 

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suspended service

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Nov 30, 2012 6:53:49 PM
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cdorman3 wrote:

I am so done with at&t...  Services are suspended and no help from customer service.   My direct deposit got messed up and didnt go into my account so of course at&t was not understanding when my payment arrangement got broke.  shut my phones off and very rude...  I am going to go through Verizon free iphone 4 and service is way cheaper.  I have been with at&t for 8 yrs and they could care less about customers!!  Before this issue I never missed my payment arrangements and wasn't getting service suspended.  I guess its time for a fresh start with another provider.


you might want to double check, suspect you are still liable for any cancelation fees such as etf's and the such. suspect you will also be required to put a security deposit down


cdorman3 wrote:

I am so done with at&t...  Services are suspended and no help from customer service.   My direct deposit got messed up and didnt go into my account so of course at&t was not understanding when my payment arrangement got broke.  shut my phones off and very rude...  I am going to go through Verizon free iphone 4 and service is way cheaper.  I have been with at&t for 8 yrs and they could care less about customers!!  Before this issue I never missed my payment arrangements and wasn't getting service suspended.  I guess its time for a fresh start with another provider.


you might want to double check, suspect you are still liable for any cancelation fees such as etf's and the such. suspect you will also be required to put a security deposit down

Re: suspended service

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Dec 4, 2012 3:08:26 PM
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a payment arrangement set for a certain date means that they will suspend the service on the next day if the payment isn't received.

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a payment arrangement set for a certain date means that they will suspend the service on the next day if the payment isn't received.

and if I've answered your question, click on the green checkmark to the right

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Dec 7, 2012 9:33:09 AM
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Edited by ATTJulieCS on Dec 7, 2012 at 9:38:38 AM

The guidelines for payment arrangements can be found here http://www.att.com/esupport/article.jsp?sid=KB101595#fbid=vHiROW4c98R

 

 

 

 

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

The guidelines for payment arrangements can be found here http://www.att.com/esupport/article.jsp?sid=KB101595#fbid=vHiROW4c98R

 

 

 

 

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Payment Arrangements/suspended service

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Dec 7, 2012 11:01:11 AM
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ATTJulieCS wrote:

The guidelines for payment arrangements can be found here http://www.att.com/esupport/article.jsp?sid=KB101595#fbid=vHiROW4c98R


Unfortunately that link leads to the info posted below.

How rate plan changes affect your bill

 

When you switch to a new rate plan that is backdated or begins in mid-cycle, your bill will be affected. How it is affected depends on whether you are billed in advance or arrears. We have provided links below which will allow you to view an example of how your next bill might look.


ATTJulieCS wrote:

The guidelines for payment arrangements can be found here http://www.att.com/esupport/article.jsp?sid=KB101595#fbid=vHiROW4c98R


Unfortunately that link leads to the info posted below.

How rate plan changes affect your bill

 

When you switch to a new rate plan that is backdated or begins in mid-cycle, your bill will be affected. How it is affected depends on whether you are billed in advance or arrears. We have provided links below which will allow you to view an example of how your next bill might look.

Re: Payment Arrangements/suspended service

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Feb 13, 2015 8:02:38 PM
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I'm not done with AT&T (yet) but I think today's experience may of of general interest. This morning I discovered that my iPhone showed "No Service." As an AT&T support center in nearby, I took the phone there to see what was wrong. They determined that it wasn't the SIM card and told me that only Apple could solve the problem. I made an appointment to bring the phone into the local Apple store in the evening and then called AT&T customer care where I learned that my account, my wife's account and my iPad account all had been canceled. Of course I had taken no such action. On reflection, I recalled that I had canceled one of my land lines earllier in the week, so it appeared that the AT&T representative had cacelled my wireless accounts as well. She sounded very careful during the time we were speaking so it may be some complexity in AT&T's  line canceling methodology. In any event, the representative I spoke to today, Niclole, helpfully restored my service--and I canceled my appointment with Apple's genius bar. Too bad AT&T Customer Service falls a little short on this score.

I'm not done with AT&T (yet) but I think today's experience may of of general interest. This morning I discovered that my iPhone showed "No Service." As an AT&T support center in nearby, I took the phone there to see what was wrong. They determined that it wasn't the SIM card and told me that only Apple could solve the problem. I made an appointment to bring the phone into the local Apple store in the evening and then called AT&T customer care where I learned that my account, my wife's account and my iPad account all had been canceled. Of course I had taken no such action. On reflection, I recalled that I had canceled one of my land lines earllier in the week, so it appeared that the AT&T representative had cacelled my wireless accounts as well. She sounded very careful during the time we were speaking so it may be some complexity in AT&T's  line canceling methodology. In any event, the representative I spoke to today, Niclole, helpfully restored my service--and I canceled my appointment with Apple's genius bar. Too bad AT&T Customer Service falls a little short on this score.

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